Had the worst experience in this restraunt. I never write reviews on trip advisor,Infact I never even had an account but I had to sign up for an account just to write a review about this place so other people do not waste money or have the experience we did here. It was hogmany so all restraunts where rather busy, as we where walking along the front a guy came up to us and managed to persuade us to come into the restraunt offering us a table upstairs overlooking the sea.(Worst mistake of our lives was following him in) When we walked upstairs a man was standing at the bar and abruptly asked us why we had to come upstairs when there where no tables. Quickly answered back saying the man outside had told us there where seats, so we got seated at a table which was overlooking the sea and was nice. After 10minutes a waiter came and took our drinks order and gave us some bread. Looking at the over priced menu we decided to have steaks. When the waiter took our order 15 minutes later I ordered mine well done with peppercorn sauce and, yes partner ordered medium also with pepper, We had finished our drinks after 20minutes and nobody came to ask if we wanted another.
When our steaks arrived, there was blood all over my plate which I hate! And they came with what looked like pepper sauce so we poured it on, turns out it was mushroom. I called the waiter over who told me I had ordered my steak this way and with discust he took my plate, He came back with peppercorn sauce for us, (My partner already had his covered in mushroom) when my steak came back it was still covered in blood and covered in mushroom sauce! My partner became very angry and upset as it was spoiling our night and he was planning on proposing to me later that night.(Which he did) I sent my steak back again and it came back the exact same way. My partner had finished his by this time so I asked the waiter to take it away. He did not offer me anything else. He never came back to offer us a drink or if we wanted the bill. 30mins later we decided to get the bill ourselves. Went up to the bar and the person behind it did not speak a word of English, so we waited for someone else which took 15 minutes. He then got our bill and handed it to us to our disgust they had charged us for the bread which we where not told we would be charged for and for my steak! My partner quickly shouted a waiter over, who took the bill out my partners hand a went away, returned 5minutes later and had taken the steak off the bill, We argued with the man whom was so rude! We stated that not once did anyone come and ask if we where ok and if we would like a drink and that we weren't told we would need to pay for bread. He then stomped off and took the bread off the bill! My partner looked up the restaurant on trip advisor(Wish we had before) in front of him (The Manager)to show him the awful reviews his restaurant had and we told him we would definitely be writing one.Whilst arguing with the guy we heard plenty other couples complaining about the food and service!!!!!! NEVER EVER GOING BACK!!!! Have warned friends and family whom are going to lanzarote.
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