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“a very proffesionally and friendly run resort”
Review of Club del Carmen

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Club del Carmen
Certificate of Excellence
Portsmouth, United Kingdom
Level 5 Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“a very proffesionally and friendly run resort”
Reviewed September 11, 2013

a great time was had by all I have got nothing bad to say about this resort . I will returning in the near future for sure. its far enough away from all the nightlife for a good nights sleep . but only a small walk or a 3 euro taxi ride to get to the main restaraunts and nightlife

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank danno501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Club del Carmen, responded to this review, October 29, 2013
We are grateful to you for sharing your feedback following your recent stay here at Club del Carmen. It is very reassuring to read that you were satisfied with the quality of service and accommodation as well as our location. We hope to see you again soon!

Marcos Domato
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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371 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
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English first
Cork, Ireland
2 reviews
Reviewed September 11, 2013

We spent the last two weeks of August at Club Del Carmen and I can't praise it enough. We were a family of two adults and five children and stayed in the villas of the complex and found them ideal. The bedrooms were downstairs which gave a great feeling of space upstairs . The villa was very soundproof and this allowed some of us to have a bit of a lie in. The villa had everything you would need, air con worked great and it was cleaned very well on a regular basis. The staff were extremely friendly, the nicest I have ever come across. Veronique in reception stands out. I'd highly recommend this resort for people travelling with babies as they will provide anything at all you need. We ate several times in the pool restaurant and agin the staff were very friendly. The food was delicious especially the salads and toasted sandwiches. We paid €3 for a chicken fillet sandwich which was literally stuffed with hot fried chicken. The coffee was gorgeous too, very important to me! To top it off the location of the complex is just ideal. More or less on the beach, by a decent supermarket and minutes from the resort centre. We ate out every night and often by day as well as the location was so central and food so reasonable. It is also a nice walk to matagorda which we enjoyed a couple of evenings. We all just loved Lanzarote and will definitely return and stay again at Club Del Carmen.

  • Stayed August 2013, traveled with family
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    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank 954Sarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Club del Carmen, responded to this review, September 12, 2013
Thank you for this lovely review! We strive to provide all our guests with amazing, memorable holiday experiences, and we hope that our team here helped make your stay extra special. We’re really pleased to read that you’re planning to return here, and we can’t wait to see you again!

Marcos Domato
Resort Manager
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Wigton, United Kingdom
Level 5 Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed September 11, 2013

Went stayed here in April, the pool was cold and quite basic, but everything else was great, the staff were so friendly, especially Maisy. Nothing was too much trouble and we got some greta advice from here on where to eat. The apartments looked a little tired (furniture etc) but are well maintained and any issues raised were sorted straight away. We had a 2bedvilla with a nice balcony and view to the beach which was beautiful. The location of this place was great, away from the noisy strip but close enough to offer some interest in the evenings, the beach is litterally a stone throw away which is great for kids. Definatley reccomend getting a car so you can go and explore.

Room Tip: The 2bed Villa's mainly have good views!
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Martin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Club del Carmen, responded to this review, September 12, 2013
Thank you for your review! We’re really pleased that you enjoyed your stay here, and that our team were able to provide you with all the assistance you needed during your stay. We’re currently in the process of refurbishing the apartments at this resort, and we feel sure that if you come back for another visit, you’ll appreciate the changes we’re making!

Marcos Domato
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
59 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed August 27, 2013

We had a lovely time at the Club del Carmen in Lanzarote. The staff were very friendly, the resort itself was spotless and its location was ideal. Just a short walk to the main strip with oodles of restaurants, and a beautiful dark sand beach literally opposite the resort itself. There is a pool in the club, but it's essentially a paddling pool for kids and gets used a lot for family entertainment activities. There's also a jacuzzi and showers for when you've just come off the beach.

The biggest gripe for us were the sun loungers. They are in limited supplies, and despite the club's clearly worded signs telling guests not to reserve them with towels, that is exactly what happens every single day. This leaves many guests without anywhere to sit. I think what tends to happen is that parents farm out their kids early in the morning to keep guard - so even if you complain about a "towel reservation" to the pool attendant, a nearby child will say the lounger belongs to their Mum, Dad, brother, cousin, great aunt or whoever. The resort either needs to increase the total number of loungers or else enforce a much stricter system.

Besides that, the resort was great. They are currently renovating all of their rooms, too, so by next year the interiors will all be fresh and modern. They are already of a decent standard, each with its own balcony and kitted out with plenty of kitchen utensils, a fridge, freezer, oven and hob. Air con throughout, as well, so no need to worry about the stifling heat when it comes to bedtime.

We'd recommend the resort - and if the staff could fix the sun lounger issue, I'd even up the star rating to five!

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank ChiTheCynic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Club del Carmen, responded to this review, August 30, 2013
Thank you for your review. We would like to take this opportunity to assure you that the we are fully aware of the sun lounger availability issues mentioned by you. Unfortunately, these incidents are extremely difficult to completely eradicate as, not all our guests are as considerate as yourselves. Due to this, we agreed to apply a new sun beds policy "use it or lose it"; this information is available in all the apartments and it is being handed out during the check-in process, additionally we introduced new signage to the pool area with all the relevant information displayed. We hope this will help to rectify this issue as we do appreciate the frustration and upset this may cause and we regret if you experienced any inconvenience due this. We hope that you had an otherwise pleasant visit!

Marcos Domato
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
12 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 16, 2013 via mobile

Lovely resort, staff extremely courteous and helpful.
The location was perfect for us (about 10 min walk from main strip, 4 euro taxi ride to Old town)
Clean tidy apartment all air conditioned.
The bar and restaurant are basic but very reasonably priced, all in all I was pleasantly surprised by Lanzarote, everyone we met on the island were friendly, the food was good, not cheap but good standard.

Stayed August 2013, traveled with family
Helpful?
1 Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
United Kingdom. Essex
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 14, 2013

My sister and I stayed here for a week in July. We bought with us 2 children aged 7 and 4. The entertainment staff was brilliant, with organised activities which related very well with what was happening at the time, there was a lovely Olympic ceremony where the children were all given matching t shirts and did a parade around the pool carrying different flags and medals. All children and adults were able to participate in the activities and were awarded medals. The children had an excellent time, and my sister and I were able to relax all the time by the pool because of the lovely lifeguard Zubi! He assured us all the time the children were safe, he would often correct my niece on her swimming so she was able to swim better and she has returned to England an excellent swimmer because of this. He was also very compassionate to all guest carrying sunbeds, if there were non available he would go and collect the sunbeds from the guests room who was seeking the sunbeds, to ensure everybody had a seat. He would also let parents know of the hottest time of day so we were able to apply sun lotion, or put the children in the shade.

Irwin the children's entertainer also made the holiday relaxing and perfect. He would ask all children what activities they liked doing and would then make appropriate activities for that week so all children got to do the activities they wanted. When there was no children at the clubs Irwin would ask individual children if they would like to do arts and craft in the shade with pictures and finger painting. The games were also for all ages, and he would often do quizzes, play swimming games for the older children but still differentiate for the smaller ones.
My sister and I will be returning next August and we will only secure our booking if we know that both these members of staff will be here.
The location of the hotel was perfect and you were able to go to the beach, restaurants, phone box and shops all within 5 minutes. The receptionist Maisy was lovely and friendly and the waitresses always made a fuss of the children and would ensure that they had plastic cups at the dining table and would often bring them out sweets after the meal. The singer at the white party was excellent and allowed us all to sing and dance.
We are already counting down the days for next year!!!

Room Tip: We stayed in the villas away from the pool so was quieter and cooler!
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Amber N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dumfries, United Kingdom
Level 1 Contributor
3 reviews
Reviewed August 14, 2013

My husband and I went to these apartments to meet up with friends. Had a fantastic two weeks meet loads of new friends.
Apartments were very clean and partly updated, but by the time we go back next year they should all be refurbished.
Will be going back next year.
Very family friendly to Maisie and gang at reception, Irwin the children's entertainer ( Adults too ) zombie the life guard and the wee dark. Haired girl that served our drinks ( sorry can't remember her name). They all made our holiday fantastic.

Room Tip: We had room 3j which was the corner room could see the Seanad pool views. Friends had 1I which was...
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  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EAdamson2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
diamondresorts, Manager at Club del Carmen, responded to this review, August 18, 2013
It sounds like you had a great family holiday, we are really glad to be able to contribute to your enjoyment, thank you for your kind comments. We hope to see you again soon!

Marcos Domato
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Club del Carmen

Property: Club del Carmen
Address: Urb. Los Pocillos Calle Noruega 2, 35510 Puerto Del Carmen, Lanzarote, Spain
Phone Number:
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Amenities:
Bar / Lounge Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 71 Specialty Lodging in Puerto Del Carmen
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Club del Carmen 3*
Number of rooms: 66
Official Description (provided by the hotel):
Club del Carmen is situated in Puerto del Carmen, within walking distance of the Playa Grande and Playa Chica beaches. It features a heated outdoor pool, children's pool and whirlpool. The well-furnished apartments include a fully equipped kitchen with oven, microwave, toaster, kettle and coffee maker. Each apartment has a private bathroom with bath or shower and balcony or terrace. Satellite TV, a DVD player and iHome alarm clock are also provided. The on-site bar and restaurant offers an extensive menu of international dishes. Wi-Fi access is available throughout the property, at an additional cost. The property is a short walk from the shops, bars and restaurants on the Paseo Marítimo. Lanzarote Airport is less than 4 miles away. ... more   less 
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Also Known As:
Club Del Carmen Hotel Puerto Del Carmen
Club Del Carmen Lanzarote/Puerto Del Carmen

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