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“Don't book independently - u could get a rubbish apartment”

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Apartamentos La Morana
Dublin, Ireland
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Don't book independently - u could get a rubbish apartment”
2 of 5 bubbles Reviewed January 2, 2013

We booked recently at Morana and upon arrival were given an apartment down on the lower levels which could only be described as a dungeon....We went back to reception to complain and after half an hour of protesting we were eventually given an apartment slightly higher up the hill...which was only marginally better but at least it didn't overlook the dirty back of pubs and restaurants.
The woman on reception was rude and not very accommodating. She said 'you people who book on the internet are all the same, you book the cheapest apartment and then expect something better'. When we booked we weren't given a choice of apartment (on www.hotels.com). There are some apartments located up around the pool which look lovely and it appeared to us that these apartments were reserved for the bigger tour companies...So my advice is if you want to stay here, book via a big company eg. Falcon etc.

The pool area is quite nice, peaceful with lots of sun beds. One very good thing about Morana is Manuel and the little bar/cafe he runs at the pool. What a lovely lovely man....Couldn't do enough for people. Makes lovely snacks and the prices are very reasonable.

We stayed for nine nights and not once were our sheets changed. Having the apartment cleaned was pretty hit and miss...Some days not, some days it was kinda cleaned but never very well. The towels always smelled funny and the general attention to cleanliness was sloppy. When we were leaving I went to book a taxi and the same disagreeable woman wouldn't book a taxi. She told me there was no need to book even though we were planning to leave at 4am. I said I would like to book and she said there was no need. She also said that there was no way to get a 5 person taxi (despite the fact that we took one from the airport). I asked why and she said 'why? you tell me why?'. I gave up at that point, her attitude was awful. No care or attention for customers and everything too much trouble. We booked a taxi by going to the taxi rank and a taxi driver explained that 5 person taxi's are only available FROM the airport (fair enough but she could have explained that).
Wouldn't go back there again as there are plenty of other reasonable places to stay in Lanzarote. Oh and the hill is VERY VERY steep and not suitable for elderly people or people with buggys.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Bairbre1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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138 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
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English first
Paisley, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed October 19, 2012

Just arrived back from 2 weeks holiday at La Morana. We booked this holiday independantly through Thomas Cook as none of our travel companies seem to have these apartments as a package holiday. Mainly the guests are Irish and German - not a problem - even able to get sunbeds round the pool as there is a large terrace for those that don't want to be near the children playing in the pool.

Having read some reviews before travelling we were wary, road works, hearing the bin lorry early in the morning, yes that was going on but nothing to spoil a holiday. The apartments once again were spotless, we had a 2 bedroom apartment with lovely views out to the pool and the sea, a request we made and the staff provided. Our eldest son and girlfriend joined us and they had a one bedroom apartment again at the pool, brilliant!

The road works were being carried out every day, once finished the hill will look lovely, what people don't realise is that Puerto Del Carmen has been undergoing major road upgrades for the past few years, we have now been 4 times in the last 5 years and the transformation is lovely, nice walks at night but remember to walk at the beach side, you do get people who try to get you into the cafes etc for food.

The reception staff are lovely, very helpful and any issues with the apartment were sorted promptly, as for the cleaners, in 5 out of 7 days what more can you ask for. The cafe at the pool was ideal for lunches, our sons were there every day again the staff were very friendly.

The only downside for these apartments was that they don't cater for children, mainly the guests are adults, our sons are 12 and had the pool to themselves which suited them.

So will we be back at la Morana - that's a big yes from a very happy family.

Room Tip: Ask for a pool side room others have no view
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  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
9 Thank rhona h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed September 24, 2012

Great location, very well kept, very clean, friendly staff, good price, pool area & lying out area very quiet & relaxing. Only downfall was there was road works right outside the complex that went all on all every day & we werent informed when booking them. Extremely noisey & annoying & very unsafe getting to & from the apts.

Room Tip: Ask for an apt on the upper level facing the beach. Studios very very small so if the funds are avai...
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  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tanya74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed August 19, 2012

Hi we have just returned from our second visit to La Morana first of all let me just say that we had stayed here before and found them to be quite nice good location etc ,so much so that we even signed up to their loyalty club as we have flights booked for October & December and had fully intended staying at La Morana not only that but in December we would of being booking 3 apts as family are traveling with us .However I can honestly say that I or any of my family shall never ever return here again the problem is simple we checked out of the apts at 5.40am for an early morning flight while my wife was in our taxi to airport she discovered that she had left her jumper/top hanging in the wardrobe so no problem I emailed them straight away from airport,however the reply we got 2 days later was that nothing had been found ! I find this very strange as both my wife and I know for sure that it was their not only that but i had actually left a tip in the apt ! Perhaps the fairies came and took my wife's top away before anyone else ???????????????

Room Tip: there is no a/c you need to pay for a fan .
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  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Helpful?
6 Thank Andrew H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Puerto Del Carmen hotels

Béal Feirste, null, United Kingdom
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed July 28, 2012

Studio rooms are pathetic ur beds are right beside the kitchenettes there is no balcony in these rooms and they are extremely small the bathroom is very crammed and not suitable for any1 in my opinion. We paid to upgrade which cost us €300 for 2 weeks this room was brilliant it's the rooms in the pictures on there official website absolutely fabulous the sea view made it even better rooms are extremely clean and the cleaners are so lovely. Reception staff aren't helpful and extremely rude. And the hill is extremely steep the pictures can be quite deceiving.

Room Tip: Get a 1 bedroom apartment with sea view these are the best quality of rooms
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank Shaz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leighton Buzzard, England, United Kingdom
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 1, 2012

Hi,
We've just got back from a shortbreak staying at the Morana Apartments and from some of the reviews we were a bit skeptical about what they may be like... We went to Lanzarote last year and stayed in some other apartments in the old town.
The Morana Apartments are located right in the centre of Puerto Del Carmen, however we didn't have any noise keeping us awake.
We got a really cheap deal for £120 each for 4 days including flights... The apartment was clean, the maids came in everyday and changed towels, made bed, cleaned etc...
The only thing we found was that the kitchen didn't have all of the necessary things such as there is no toaster or bowls, but it wasn't a big issue and we just made do. For the price we couldn't really complain and we were glad to find that the reception was manned 24/7.
The apartments are located on a very steep hill, however this wasn't a problem and our apartment was on the 1st level which meant we could access it nearer the bottom of the hill. If you're located near the pool/roof terrace then you'll have a bit of a walk up the hill- maybe not suitable for elderly.
All in all, I would definitely go back to the morana apartments if we can find a cheap deal again. If you're looking for a cheap no frills get away then they are perfect, as long as you're not expecting 5 star luxury!

Room Tip: If you want views then tell them as some apartments face inwards. If you struggle with mobility then...
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  • Stayed April 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Na0mi_W87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed January 27, 2012

We booked for 12 days in Oct 2011. On the 3rd day we went for dinner late and returned at approx 1:30 to find the door to the apt wide open. Upon entering with care we found the apt was pulled apart and money, credit cards a new apple ipod touch all stolen. We got no help, no satisfaction from the staff or ignorant manageress so we checked out and got a different apt for the remainder of our stay. I cannot praisd TravelRepublic enough for all their help and relocating us so quickly. Will never stay in Morana and would highly recommend you reconsider your choice.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank corcaigh12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Apartamentos La Morana

Property: Apartamentos La Morana
Address: Calle Guanapay 2, 35510 Puerto Del Carmen, Lanzarote, Spain
Location: Spain > Canary Islands > Lanzarote > Puerto Del Carmen
Hotel Style:
Ranked #37 of 75 Specialty Lodging in Puerto Del Carmen
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Apartamentos La Morana 3.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Apartamentos La Morana Lanzarote/Puerto Del Carmen

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