I have just returned from a relaxing stay with family. Reception on check in and check out was excellent - both staff (a gentleman on arrival and a lady on departure) managed to blend professionalism with friendliness. We had to go to reception 3 times during our stay, the same lady that helped us did not display the same level of service and in fact did not even smile (I don't know her name but she is on the left on photo #6 of 184 of your Man International Event on the FB page). On our second and fourth days, we reported a horrible smell emanating from the bathroom washbasin but this was not attended to. The food was excellent and the service from the dining-room staff was of a higher level than I've experienced before, but the food needs to be placed better for shorter guests. It was virtually impossible to reach the second level of hot dishes and both of us ladies had to either ask another guest for help or go without. The uninterrupted mountain view from our room was spectacular - definitely book a deluxe room if possible. The Wellness Centre provided lots of pampering and the walks are clearly marked and very pleasant. Just do not follow verbal advice regarding attractive detours or you might get lost and have a rather long walk back! I am just glad that we left before your Man International Event which I think degraded the image of the hotel. Just looking at your Facebook photos of men stripping down to their underwear is really not appropriate to the classy image your hotel portrays. I feel sorry for normal guests staying close to your conference centre.
- Official Description (provided by the hotel):
- Champagne Castle Hotel is nestled below the second highest peak in South Africa, Champagne Castle (3377m), part of the main escarpment within the uKhahlamba-Drakensberg mountain range, the highest mountain range in South Africa. Due to its diversity of plant, bird and insect life and the richest collection of San rock paintings in Africa, it has been declared a Mixed World Heritage Site. For visual impact, recreational variety and luxurious splendour, Champagne Castle Hotel is pretty close to being an ultimate experience. Your stay will be characterised by the proximity you gain to the most dramatic and immediate views of the Drakensberg Escarpment and the 'Barrier of Spears'. Whether you walk or hike, trout fish or horse ride, play golf or tennis, swim or bowl, everything here has been configured to embrace this unparalleled setting. ... more less
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