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“Bad experience!”

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Winterton Country Lodge at Rose Cottage
Ranked #2 of 8 Winterton B&B and Inns
Certificate of Excellence
Reviewed January 22, 2013

We have been traveling for the past 7 months and we have never had a bad experience or had to leave a bad review, but In all honesty we had a terrible experience at the Winterton Country Lodge. First of all it was difficult finding it, because the sign of the place is still displayed by the previous name of the lodge (Rose Cottage). The person who checked us in put us in one room, we had originally booked 2 rooms, but she said we would be reimbursed for the other room since we were willing to stay in 1 room. The room was very dark and smelled of toxic paint. It was very hard to get a hold of the staff, because no one was ever at the reception desk. At check out the owner refused to reimburse us the money for the room we never used. She was very rude and had no customer service skills. We will never return and do not recommend this place to any travelers.

  • Stayed: January 2013, traveled with family
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1  Thank yaya64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dancingqueen98, Owner at Winterton Country Lodge at Rose Cottage, responded to this reviewResponded February 25, 2013

We would like to offer our sincere apologies to the unhappy guests! We have added new signage the week after they have left with the new name: "Winterton Country Lodge @ Rose Cottage". We are apologising about the misunderstanding about the booked rooms, we had to ask a young lady to stand in for the day and she was not familiar of all the detailed regulations of our establishment. Regarding the chemical smell in the rooms , it was an insect repellent we spray in the rooms from time to time to disinfect the rooms, we apologise if it was inconvenient for the guests. We are a 3-star establishment at this stage, and therefore do not have a receptionist 24hours on duty, but we offer contact numbers in cases of need or emergency. We would like to recommend and request all future guests to please contact the management regarding any questions regarding their bookings, eg rooms and facilities if not clear on the booking form. Thank you ! We are looking forward to meeting you!! "Your Leisure is our Pleasure" !!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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244 - 250 of 285 reviews

Reviewed January 14, 2013

We stayed here overnight on our way to Durban and found it to be a perfect place to stop over. We stayed in one of the thatched round huts which was very well appointed. The kitchenette had a microwave, and electric oven, and a large fridge together with plates/glasses/cutlery.
Staff were very pleasant and made us feel really welcome. The reception area has a really good feel and the gardens well kept. We didn't get chance to use the plunge pool, but it looked amazing.
We couldn't get WiFi in our room, but there was a spacious lounge near reception with excellent signal.
Our only negative was that it took us an hour to find ... the map on the internet puts it in the wrong place and the signage from the road is misleading as it only mentions "Rose Cottage" and not "Winterton Country Lodge". If you are going there, it is on the R600 towards Ladysmith, but just 1/2 mile outside Winterton on the left hand side.

I would thoroughly recommend this lodge and wished we could have stayed longer!

  • Stayed: January 2013, traveled as a couple
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1  Thank Ted B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dancingqueen98, Owner at Winterton Country Lodge at Rose Cottage, responded to this reviewResponded February 25, 2013

Thank you for a very positive review, we appreciate your time to add your feelings! We want to apologise also about the old singage, but can pronounce with pleasure that the new signs are up and running well! Kindly visit us again in future! Best wishes in travelling! The management.

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Reviewed January 8, 2013

We booked a room at short notice and were pleasantly surprised by the spacious, well decorated room.

There's flowing water just in front of the entrance which is nice, some blesbok in the field at the front and we saw frogs and fire flies in the evening too. The breakfast was good with a great selection as was the evening dinner. There's lots of nice outdoor and indoor space too to enjoy as you have a drink or read a book.

Highly recommended.

  • Stayed: January 2013, traveled as a couple
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Thank webmonkeyuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 16, 2012

We stayed in the "Hope" room for 2 nights and it was a very nice stay. A spacy room with a sitting area. You could even do selfcatering, everything was there. The owners went on holiday the day we arrived but the caretaker was a very nice and frendly person.
We only had dinner one night there and it was OK (nothing to write home about). We stayed there in order to take some walks in the Royal Natal National Park - and we did. Recommended is the "Gorge Trail".

  • Stayed: November 2012, traveled as a couple
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1  Thank Karin1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2012

The best last minute decision we made, thank goodness they had a room available. Beautiful contemporary designed rooms. Owners are very friendly and inviting. Gardens are beautiful. What a superb stay. Thank you.

  • Stayed: November 2012, traveled as a couple
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Thank 61onireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2012

The Rose Cottage is a the perfect location for a stop over. We felt right at home as soon as we arrived. Our rooms were comfortable, private and they had everything we needed. The hosts were very friendly.

We were on a bike trip which meant that we had to stay over where dinner was an option. Dinner was excellent - 10/10 to the chef!

  • Stayed: September 2012, traveled as a couple
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Thank Grazyna_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2012

Arrived here after long flight and car journey. Beautiful rooms ensuite, looking out onto a field where blesbok are grazing. Gardens full of lovely birds. Rooms were a bit chilly but the beds were so comfortable, had the best 2 nights sleep in a long time! Staff were friendly and helpful and the buffet breakfasts really set you up for the day!

Room Tip: Didn't know there was a fitness centre!
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  • Stayed: July 2012, traveled as a couple
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Thank Nalini A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Winterton Country Lodge at Rose Cottage

Address: 2 km from Winterton | R600 towards Ladysmith, Winterton, South Africa
Location: South Africa > KwaZulu-Natal > Drakensberg Region > Winterton
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool
Hotel Style:
Ranked #2 of 8 B&Bs / Inns in Winterton
Price Range: $41 - $95 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Winterton Country Lodge at Rose Cottage 3.5*
Number of rooms: 10
Official Description (provided by the hotel):
The Best B&B X The Berg! Ultimate in peace and tranquility with abundant birdlife! We offer comfortable stays in our 4 stylish rooms with a touch of luxury and space, or book into one of our Thatched Rondavels for a real African experience with a fireplace, or try a cottage for a small family of 4 with selfcatering options, where you can do your own barbeque or some cooking if you are tired of eating out! We also do wholesome home cooking dinners on request and on pre arrangement only. Enjoy our paradise like establishment with lovely garden, small dam for leisure canoeing and fishing, sparkling rock pool to cool down and have a lazy afternoon in the sun after a active day in the Berg! We are close to all berg resorts and activities/amenities for you to explore and to experience! Free WI-FI!Children 3-11 pay only 50% of adult rate. Your Leisure is our Pleasure!! An experience not to be missed! ... more   less 
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