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“unfortunately, there is no choice”

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Ibis Styles Meeting Center Louvain la Neuve
Reviewed March 28, 2014

As many reviewers have noticed, there is just no choice in LLN, and if you do not want to commute from Brussels or Leuven etc. because you have frequent business at UCL or one of the techie firms here, the Ibis - still known to many locals as the Mercure - is where you have to stay. If you can, because the hotel is often booked out, because the urban planners who created LLN from scratch forgot to put any hotel of any category, or any university guest house, into the town.

And while one can live here, whatever the hotel is, it is not comfortable. It is clean, the day staff is nice, for *** the bed is solid, the breakfast is simple but okay, and parking is free, but for me, there are serious glitches even for the category, especially seeing the price, which make stays for more than one or max two nights problematic:

- wlan is free, but it broke down not some but most of the nights and was restored (reset) sometimes only after one, two hours - a business hotel with sketchy wlan is not acceptable, whether free or not

- all rooms are tiny - this is justified by the category, but it is mostly bad architecture, with space wasted on hallways and balconies which literally nobody uses. They are so tiny that there is no space to place and live out of any piece of luggage, not even a bag, let alone a suitcase

- closet space is likewise so microscropic that you cannot hang up more than 4-5 pieces, incl. shirts and suits, and pants would hit the ground; there is literally no other space to put them

- the writing board (there is no desk) is so narrow that only a small netbook fits there; real work is not really possible

- the hotel, and that is really unique, has no laundry possibility whatsoever; no in-room line, no laundry room, but also no laundry service! This is weird because the hotel could make money on that, but I guess the monopoly makes the place so lucrative that no extra income is required. This means that if you are on a longer business trip, you literally have no chance to get a fresh clean shirt here. You have to lug your laundry to LLN and find a laundry here or do it yourself and then lug it back another day, always some 15-20 minutes walking through the countryside.

And that is another problematic aspect: Yes, 15-20 mins through bucolic countryside is not a bad walk during daylight (when dark it would feel iffy by oneself, but this is a relatively safe location) - IF the weather is good! During snow or the not infrequent rain, to reach your downtown goal is really not convenient. And of course you have to have a car - this is not really a feasible location if you arrive by train and/or plane.

Finally, as the name implies, the hotel hosts a lot of meetings, business events etc. These can get really loud and the place really crowded; usually one finds an okay parking space though, but sometimes the hotel guests seem more tolerated rather than the focus of the business. It is also key to get a room not facing the street and the arrival and smoking area, because that can get noisy, especially as windows, i.e. balcony doors, are not recent and do not close very tightly.

In sum, LLN is an interesting experiment and actually a quite pleasant "Retortenstadt" with, by now, a nice atmosphere and quite some good shops and restaurants. And the university is a very good place as well. It is, therefore, too bad that it is the Ibis that provides the only opportunity to stay in any walking distance to it, because this is not a hotel that in any way encourages or facilitates staying there. University and city should team up to remedy the situation and to encourage a **** hotel at the city center.

But for now, one is stuck - well, more or less; one always has the choice to commute. My recommendation for everyone pondering where to stay is to go for the Ibis, if one can live with the limitations mentioned above, if it is a) for one or two nights, maximally three and a short overall trip and at the same time b) summer or non-rainy late spring or early fall. If one stays longer and/or during predictably non-perfect weather, I think going for Brussels or Leuven hotels and commuting by car or (in the case of Brussels) train is much preferable.

  • Stayed: March 2014, traveled on business
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1  Thank Aethelred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margot B, General Manager at Ibis Styles Meeting Center Louvain la Neuve, responded to this reviewResponded April 23, 2014

Dear Sir,

I would like to start by thanking you for taking the time to give your feedback regarding your experience at our hotel.

I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the Wifi problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Margot Ballesteros

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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44 - 50 of 358 reviews

Reviewed January 23, 2014

  • Stayed: January 2014, traveled with family
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Review collected in partnership with Accorhotels.com
Thank LucyFerEtAcier
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Margot B, General Manager at Ibis Styles Meeting Center Louvain la Neuve, responded to this reviewResponded January 30, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 24, 2013

  • Stayed: December 2013, traveled on business
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Vincent J
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Margot B, General Manager at Ibis Styles Meeting Center Louvain la Neuve, responded to this reviewResponded January 15, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 19, 2013

  • Stayed: December 2013, traveled on business
    • Value
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    • Cleanliness
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Review collected in partnership with Accorhotels.com
Thank Peter B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Margot B, General Manager at Ibis Styles Meeting Center Louvain la Neuve, responded to this reviewResponded January 15, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 6, 2013

Very small rooms, especially coming from the US. Breakfast was great! Clean hotel, decently friendly staff. Would return here again. Free wifi is very nice as well. Did not try the food but nice to have a bar/restaurant in the hotel.

Stayed: October 2013, traveled on business
Thank kmac1117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margot B, General Manager at Ibis Styles Meeting Center Louvain la Neuve, responded to this reviewResponded December 8, 2013

Dear Sir, Dear Madam,

I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one.

Kindest regards,

Margot Ballesteros

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2013

This is your only choice of hotel at present in Louvain La Neuve, but you shouldn't despair. The staff are friendly and helpful, the rooms are clean, there is free internet, breakfast is decent, and the food offered at dinner is delicious although perhaps on the pricey side (I ate twice in the evening). The stroll into town along woodland paths is an enjoyable bonus. The only downsides were a) the rather small and low wardrobe provided and relative lack of space for clothes to be put away and b) the gutters drain onto the balcony concrete, so on the one rainy night there was a constant drip drip of water.

Room Tip: If it is wet, you might see if there are any rooms that have gutters that don't drain on to the...
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  • Stayed: October 2013, traveled on business
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Thank HelenaNZ99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margot B, General Manager at Ibis Styles Meeting Center Louvain la Neuve, responded to this reviewResponded October 9, 2013

Dear Sir, Dear Madam,

I very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one.

Kindest regards,

Margot Ballesteros

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 22, 2013

Newly refurbished hotel. Well located in calm and quiet countryside. Rooms are clean but small. The soundproofing is not fully ensured. The wardrobe is a cubby-hole. Correct and pretty-supplied breakfast buffet. The restaurant is a bit pricey (not to say expensive) with nonchalant service.

  • Stayed: September 2013, traveled on business
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Thank Sidbala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Margot B, General Manager at Ibis Styles Meeting Center Louvain la Neuve, responded to this reviewResponded September 30, 2013

Dear Sir, Dear Madam,

Thank you for taking the time to tell us about your experience at our hotel.
I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies.

At ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Margot Ballesteros

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ibis Styles Meeting Center Louvain la Neuve

Address: Boulevard de Lauzelle 61, Louvain-la-Neuve 1348, Belgium (Formerly Hotel Mercure)
Location: Belgium > Wallonia > Walloon Brabant Province > Louvain-la-Neuve
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Louvain-la-Neuve
Price Range: $93 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ibis Styles Meeting Center Louvain la Neuve 3*
Number of rooms: 77
Official Description (provided by the hotel):
In the heart of a wooden parkland and close to the Louvain-la-Neuve University. Located 30 minutes from Brussels city centre and 20 minutes from the airport. The railway station is a 10 minutes walk from the hotel. Free breakfast, free Wifi, free parking, restaurant, bar, terrace, fitness and 19 meeting rooms. ... more   less 
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Also Known As:
Mercure Louvain La Neuve

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