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“disapointment - events”

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Sheraton Brussels Airport Hotel
Ranked #1 of 4 Hotels in Zaventem
Reviewed July 8, 2013

I was considering to have a meeting, and have it in the area around the airport of Brussels. I was asking for a banquet brochure from the hotel, but have never received any. Could it be that a "hotmail" address is just not good enough for Sheraton to reply at all to? Well, well, shame on you Starwoods!!!!!!!

Stayed: July 2013, traveled on business
1  Thank Ildiko K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this reviewResponded July 10, 2013

Dear,

Thank you very much for sharing your comments.
We would be happy to send you our event brochure.
Please contact Gert Beullens (gert.beullens@sheraton.com) and he will send you the information directly.

Have a great day!

Ingrid

Ingrid Roekens
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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680 - 686 of 1,433 reviews

Reviewed July 5, 2013

Front desk was classical, except for telling me welcome in my mother language. I'm surprised that no check-in was possible from the hotel. Since it is the only available hotel directly in the airport, prices are not negoitable and high. I've paid 5,5€ for one bottle of plain water!
Hotel cleanliness , room size location, bathroom was ok. the problem was that there was hair in one of the towels!! Although all looks white & clean, inside one of the towels, I've seen wrinkled hair and decided not to take a shower. Another critics could be absence of hotel slippers normally is expected in a hotel of this class and price level!

Room Tip: Try to choose another one in the city. Already train is very very easy and quick to arrive. no need...
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  • Stayed: July 2013, traveled on business
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1  Thank Anubis61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this reviewResponded July 10, 2013

Dear Guest,

Thank you very much for having taken the time to share your comments.

We regret to learn that we did not meet all you expectations. Please note that our housekeeping department would have been happy to provide you with a new towel.

Looking forward to the pleasure of welcoming you again, I remain, with,

best regards,

Ingrid Roekens
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 3, 2013

Great front desk staff, accommodating and quick to assist with issues. Free coffee and croissants for the early check out guest. Great restaurant in the lobby for wonderful dining experience. Elle on site manager assisted with a couple special perks because there was construction noise during the day with free internet and complimentary full breakfast.. That was nice.
So close to check in you can check in and walk back to the hotel for breakfast and full internet Free!
.

Room Tip: Steps from check in you might pay more for the room but the convenience is so worth it!
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  • Stayed: July 2013, traveled on business
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Thank Patsy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this reviewResponded July 10, 2013

Dear Guest,

Thank you very much for sharing your compliments.

You make our day!

Warm regards,

Ingrid Roekens
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2013

I was a little bit skeptical to stay at this property because of its price, but for just couple of days and nights it became worthy. Is very well fully furnished with all facilities you need, and with a club lounge that provides food & great wines. Their rooms are quite spacious, comfortable and clean, and the staff anywhere is just friendly. The food in the restaurant is good. The buffet breakfast is elaborate and of good quality.

It is just very convenient located in front of the airport and well served with a train station, which facilitates the transportation back and forth to downtown. So if you are on business or rush, this is the best hotel you may want to consider.

  • Stayed: September 2012, traveled on business
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12  Thank idrovoviva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this reviewResponded July 10, 2013

Dear guest,

It was a real pleasure to read you comments.

We are already looking forward to welcome you again.

Best regards,

Ingrid Roekens
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 29, 2013

Great location- walk across the street to the airport which takes 2 min. Large rooms, clean and what you would normally see in a north american 4-5 star hotel. Food was excellent, service is excellent. Only issue is the cost. It is extremely expensive. but if it is just 1 night it may be worth it

  • Stayed: June 2013, traveled on business
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1  Thank R0b_and_lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this reviewResponded July 1, 2013

Dear Guest,

Thank you for sharing your thoughts. We are glad to read you enjoyed your stay and hope to have you back with us in the future.

Best regards,
Ingrid Roekens
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013 via mobile

We had business meeting in the hotel. Excellent location in front of the airport. Just walk across the road. Within 10 minutes after landing I was in the hotel lobby! Rooms are clean and cozy.
The soundproof is perfect - no sounds from outside. Absolutely quiet inside.
Concierge will give you the card with running route in the nearby town.
Restaurant serves good breakfast and dinner. We enjoyed steak for the dinner.

  • Stayed: June 2013
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Thank DctrG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this reviewResponded July 1, 2013

Dear Guest,

We are happy to read that you enjoyed your recent visit and look forward to welcoming you back soon.

Kind regards,
Ingrid Roekens
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 26, 2013

This hotel couldn't be better placed as far as airport hotels go. For being an airport hotel, it is well-furnished and well-stocked.
The staff was courteous at check-in, and worked quickly. The rooms are clean and spacious - the lounge was well-stocked. Even though my colleagues arrived at the lounge just as they were clearing away the breakfast spread, the staff graciously offered to stop their work so we could grab something to eat and drink.
The gym was clean and had good equipment.
All in all, a good stay.

  • Stayed: June 2013, traveled on business
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Thank RICJ72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this reviewResponded July 1, 2013

Dear Guest,

We are happy to read that you enjoyed your stay and hope we sill still have the pleasure of welcoming you back with us in the future.

Best regards,
Ingrid Roekens
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Brussels Airport Hotel

Address: Brussels National Airport, Zaventem 1930, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Zaventem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Zaventem
Price Range: $130 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Brussels Airport Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Zaventem
Zaventem Sheraton

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