OK, to be fair, I did not have much choice for airport hotel in Brussels, but hotel and it service is well below what one would expect from Sheraton brand... Just to highlight few:
-Room/ Air condition
I stayed in junior suite room. Interior is good, room is comfortable but the air condition was not working (in fact the control button was removed and not possible to make any adjustment). It was not possible to open window (for security reasons?) so we sweated throughout the evening and had little sleep. To make things worst, they only had thick winter blanket, so how terrible it was to sleep in hot non-air condition room with winter blanket.
I asked to fix but nothing was carried out.
I asked for Club Lounge opening hours. A black concierge told me it close on weekend. I was given slightly different information from check in desk. Also when I asked about the gym, he told me that they do not have a gym. What a unprofessional concierge who does not care about client service - there was Club Lounge and I had access with my key; also yes there is a gym. I am under impression that concierge simply does not know anything or have no interest in helping customer.
Having said above, one positive point about this hotel - brilliant breakfast!
Great selection of food, pastries, fresh juice...
But overall, I will never ever going to stay in this hotel
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- Also Known As:
- Sheraton Zaventem
- Zaventem Sheraton