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“So very close to the departure desk” 4 of 5 bubbles
Review of Sheraton Brussels Airport Hotel

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Sheraton Brussels Airport Hotel
Ranked #1 of 4 Hotels in Zaventem
Prudhoe
Level Contributor
160 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“So very close to the departure desk”
4 of 5 bubbles Reviewed October 25, 2012

The hotel is right beside the drop off point for the Airport making it very convenient. It wasn’t so well signposted from arrivals but in the end easy to find.
The hotel itself is quiet and well appointed. I didn’t have breakfast in the hotel, instead I went into the airport.
The check in was quick and efficient.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dimm_Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,252 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Brussels, Belgium
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed October 21, 2012 via mobile

Very convenient, quiet and professional hotel. If you have a meeting close to the airport or when you need to catch an early morning flight, that's the place to stay, no stress at all. Very professional staff.

Stayed October 2012, traveled on business
Helpful?
1 Thank GreenMartin2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northeast Massachusetts
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed October 19, 2012

Easier and more convenient than I had been told by co-workers who referred me to this place. You walk outside the terminal, walk 100 yards across the taxi and drop off area and you are in the hotel lobby. Very professional and efficient check in. Rooms were much nicer with more modern ameniites than I had expected.. . . ... This is for business travelers and people uisng the airport. It is not a tourist base of operations as it is too far outside Brussels proper. As business travel goes. . I give this an A+ as exceeding my expectaitons and I travel a LOT.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank familyman42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
127 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed October 18, 2012

The hotel is extremely well located for those people doing fly-in fly-out and just need an overnight, or for business meetings.

The staff are extremely friendly and professional which is always pleasant. However the hotel itself is very tired and dated - paint peeling off my bathroom door, outdated decor etc.

As with all Sheraton's the beds are comfortable and the rooms have pleanty of space.

All in all it's ok, but could be so much better

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JeroenvdL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, October 29, 2012
Dear Guest,

Thank you for sharing your comments. We are happy to announce that all our corridors and guestrooms will be fully renovated by the beginning of next year and we look forward to welcoming you back with us soon.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Netherlands
Level Contributor
61 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed October 17, 2012

Checked-in at this hotel at around 1 am after a late flight. The hotel is literally just steps away from the departures area and couldn't be more ideally located (apart from the elevator you need to take from the arrivals level to the hotel's entrance). The front desk agent checking us in was very professional, very friendly and helpful. More so, in all honesty, than the agents manning the front desk the next morning.

The room itself was spacious and features the modern Sheraton decor one expects. The bed was comfortable, if not a bit hard. Soundproofing was very good - you couldn't hear anything from the outside. You could hear doors slamming in the hotel itself though. The bathroom was a bit small and had a shower-in-tub, something I personally very much dislike. To add insult to injury, the shower was equipped with a water saving shower head which made showering a bit awkward and uncomfortable. This was by far my biggest turn-off for this hotel - a proper shower really is a necessity in my book.

Cleanliness of the room and hallways was hit and miss. There was a rather noticeable stain in the armchair in the room (a stain of a certain type, I might add) and the desk was scraped and damaged in places. Furthermore, the paintings in the hallway all had liquid spillage stains on them, which was very odd.

Breakfast had a decent spread including full English and the quality was very good.

Check-out was good, if not a bit messy. Front desk agents were not aware of SPG award certificates and refused to accept mine. Furthermore, they were unable to provide basic airport directions and referred to the concierge instead who was unavailable at that time. We asked airport staff for directions instead. A real shame that the hotel didn't manage to provide me with a pleasant departure...


All in all, I think this is a decent business hotel and a very good option if you have a late airport arrival or early departure. Service as well as cleanliness are a bit hit and miss, so your mileage may vary with regards to those aspects. Can't go wrong with the breakfast though.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank frankc6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ghent, Belgium
Level Contributor
89 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed October 16, 2012

OK, no doubt about it...the location is unbeatable, just a few steps away from the airport so perfect to get an early flight! Check-in and out is professional. But...the hotel and the rooms need a make-over to upgrade the hotel a bit.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank crazytraveller1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, October 18, 2012
Dear Guest,
We are happy to announce that all the corridors and guestrooms of the hotel will be fully renovated by the beginning of next year.
Looking forward to welcoming you back soon!
Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Level Contributor
29 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 11, 2012

The Sheraton is just across the street of the airport terminal, and could therefore not be better located. Ideal connection by train from any of the Brussels train stations to the airport station, called the "Airport Express", or by car since it is just adjacent to a large car park. The lobby, restaurant and rooms have been recently refurbished. Rooms are spaceous and sound proof. Beds very comfy. Satelite TV with all the channels you want.Staff friendly, but a bit slow with checking-in.

  • Stayed October 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Luc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sheraton Brussels Airport Hotel

Property: Sheraton Brussels Airport Hotel
Address: Brussels National Airport, Zaventem 1930, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Zaventem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Zaventem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Brussels Airport Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Zaventem
Zaventem Sheraton

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