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“Comfiest beds. Ever!” 5 of 5 bubbles
Review of Sheraton Brussels Airport Hotel

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Sheraton Brussels Airport Hotel
Ranked #1 of 4 Hotels in Zaventem
Lancashire
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Comfiest beds. Ever!”
5 of 5 bubbles Reviewed September 23, 2012 via mobile

Stayed on two different nights, flying out and back. The rooms were spotlessly clean, the bed was the most comfy bed I have ever slept on at a hotel.

The staff were polite and helpful all the time we were there including one of our check-ins was a 2am.

Breakfast is good and I was glad to see there was a decaf option on the cappuccino machine.

  • Stayed September 2012
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sazz74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,252 reviews from our community

Traveler rating
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    257
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Buckingham, United Kingdom
Level Contributor
104 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 bubbles Reviewed September 20, 2012

Very comfortable rooms, large and very clean. Just what you need for a stop over but if you want to eat go somewhere else. Food is limited and very poor. Staff are good but what comes out of the kitchen is sub-standard. Tasteless and not what I expected from a Sheraton hotel. We returned all our food, it was reserved and still bad. Discount was offered off the bill.

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  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Dumbledrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, September 25, 2012
Dear Guest,

Thank you for sharing your feedback. Your comments about the food quality were duly noted and have been transmitted to the kitchen for thorough follow-up. We apologise for the inconvenience and do hope we will still have the pleasure of welcoming you back soon.

Kind regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
33 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed September 19, 2012

Wake up, cross the street and you're in Brussels Airport terminal. Location is great for early morning flight.

Room was clean, decent size and soundproof.

Facilities were not the best of airport hotels in Brussels. But still very comfortable and its location more than erases the difference! Especially for the only one night before my flight.

  • Stayed October 2011, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank fereke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riga
Level Contributor
115 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed September 15, 2012 via mobile

Stayed here twice in August when flying though BRU. Price was moderate for airport location, staff helpful with giving advice, recommendations on going into the city etc. Room was clean and quiet and plenty big. We would definitely stay here again.

  • Stayed August 2012
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Marc B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, September 25, 2012
Dear Guest,
Thank you for the nice feedback, looking forward to welcoming you back soon.
Kind regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
Level Contributor
97 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 bubbles Reviewed September 13, 2012 via mobile

Poor quality, shabby rooms, 249EUR a night ... This Sheraton is just as bad as my last visit 10 years ago. Luckily being in front of Brussels Airport departures it gets guests but I'd doubt they stay more han one night. Come on Sheraton this is not really you!

Stayed September 2012, traveled on business
Helpful?
1 Thank Andre S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, September 17, 2012
Dear Guest,

Thank you for sharing your comments. We're sorry to read that your stay did not meet your expectations.
All our guest rooms and corridors will be renovated by the beginning of next year.
We look forward to welcoming you back with us soon.

Best regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed September 12, 2012

As the hotel is only a few steps from the airport it is ideally located .. but that is all that it has going for it. The hotel is in need of an upgrade, the floors walkways and rooms are not nearly of the standard expected of the Sheraton Brand, they are dated and un-welcoming. Better to stay at a 3* hotel like the Novotel which is more modern and welcoming at around 1/3rd of the cost.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Gerry D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, September 13, 2012
Dear Guest,

Thank you for sharing your feedback. We are happy to inform you that all our corridors and guest rooms will be renovated by the beginning of next year.
Looking forward to welcome you back with us soon.
Best regards,

Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
145 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
4 of 5 bubbles Reviewed September 10, 2012

Predictably, the Sheraton's location directly opposite the Brussels airport terminal building means you pay for the convenience, but overall this is a good hotel for a short stay ahead of an early morning flight.

The hotel lobby is always busy with passengers and crew checking in, many with lots of luggage but during our 2-day stay I observed there was never a long queue. I was soon in my room, which had a nice view over the runway, mercifully without any noise though. The room itself was large and had all the amenities you needed for business or pleasure. The bed was large and comfortable, the bathroom also large with a nice, powerful shower plus complimentary toiletries and bathrobe. The mini-bar was well-stocked and not too expensive and there was an iron and trouser press.

The restaurant is in the lobby area. Dinner was fine, not too much choice of food but the service was friendly, multi-lingual and very good. Breakfast was extortionate at over 20Euros per person, but the choice of food was quite good and the surroundings pleasant. I just wish they would wash the windows as they were so dirty it was like looking out through fog!

The test of a hotel is the service you get when things go wrong. Our safe malfunctioned and we had a friendly engineer in our room less than 10 minutes after we reported it to Reception. The only other point was the slightly dirty carpets in the communal areas. This isn's surprising given the volume and turnover of guests, but given the price charged it's not really acceptable.

Overall, I would recommend the Sheraton for its location alone.

  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AlisonJCowan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roekens, General Manager at Sheraton Brussels Airport Hotel, responded to this review, September 17, 2012
Dear Guest,

It is nice to read that you appreciate our hotel and its service. All our corridors and guest rooms will be fully renovated by the beginning of next year.
We look forward to welcoming you back soon.

Kind regards,
Ingrid Roekens
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Brussels Airport Hotel

Property: Sheraton Brussels Airport Hotel
Address: Brussels National Airport, Zaventem 1930, Belgium
Phone Number:
Location: Belgium > Flanders > Flemish Brabant Province > Zaventem
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Zaventem
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Brussels Airport Hotel 4*
Number of rooms: 294
Reservation Options:
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Also Known As:
Sheraton Zaventem
Zaventem Sheraton

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