We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (758)
Filter reviews
758 results
Traveler rating
403
222
86
29
18
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
403
222
86
29
18
Show reviews that mention
All reviews main building separate building georgian house wedding venue lovely hotel wedding reception lovely grounds sunday lunch bar menu town centre would highly recommend this hotel cooked breakfast afternoon tea lovely room full english one night stay comfy bed
Selected filters
Filter
Updating list...
7 - 12 of 758 reviews
Reviewed 4 weeks ago

My partner and I attended the recent ‘Comedy Night’ held at this hotel. Surprisingly, the very talented Tom Binns, who has had his own TV sitcom and plays many roles, (including Clinton Baptiste in Phoenix Nights), arrived at this function as himself, and finally as his best known character Ivan Brackenbury. After the two course meal, the comedy commenced at 21:00. After the compère was heckled by numerous tables, Tom Binns came on for his first slot, calming them down a little. Another chap, Charlie Hopkinson, did a short set of impressions before Ivan Brackenbury came on. Up to this point, one table in the room had been talking all the way through, although at this stage, not too loudly. During ‘Brackenbury’s’ performance, the volume increased, to the extent that he himself had to ask them to be quiet. One female’s excuse was that she ‘was drunk.’ People from other tables complained to them and to members of staff that were still in the room, all to no avail. Eventually ‘Ivan’ became so annoyed that he stopped his act and asked them to leave the premises. Fortunately they did, but the actions of the selfish, ignorant people on this table spoilt the night for everybody. The part that disgusted me most was the fact that nobody from the hotel came out to speak to these people, or helped in any way to deal with this situation, despite complaints to them. They really should have taken responsibility, and not left it to the person who was trying very hard to entertain us.

Date of stay: May 2019
Thank Astfgl43
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this reviewResponded 4 weeks ago

Thank you for your comments and I can appreciate your frustration, controlling other guests that have consumed too much alcohol is never an easy task. The Duty Manager has been spoken to regarding this but ultimately comments made by the staff can be easily ignored by customers. I am sorry if this tarnished your night somewhat but I hope you enjoyed other aspects of the evening. We have also received a complaint from the couple that were asked to leave. It seems comedy nights always leads to issues we have therefore decided not to hold any more in the future.

Regards, Andrew.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2019

The hotel is good, quiet, with plenty of private parking, and in easy walking distance to Retford Town Centre. Excellent fast Fibre Broadband wifi connection included in the room rate. We've stayed here several times, however, this time we were in room 5 of the cottage, and it wasn't up to the standard we expect for the price. The room is tired, and needs updating. There was only one available power socket at the time, which was behind the television, as a heater and lamp were using two sockets, and the hairdryer and kettle were plugged into the remains two sockets. Obviously these can be unplugged, but there should more power sockets available either side of the bed, and by the seating area; having USB sockets on them would be good too. If you open the wardrobe, you cannot go into the bathroom, and if you are coming out of the bathroom, and someone has the wardrobe door open, the doors collide with each other. The TV is getting old, and some of the setting are not adjustable, i.e. the subtitles will not switch off via the subtitle button of the remote, and poor sound quality. The other problem are the floorboards of the the room above that squeak, so whenever someone in that room walks around, you can hear every movement. We were woken every night by the people above getting up to use the toilet; the floorboards need screwing down.
All the above things are easy to fix, so a high level member of staff should stay in the room, especially when someone is in the room above; they would then realise the quality and standard of that particular room needs some attention to bring it back up to the standard of the other rooms we have stayed in at the hotel. The bedding was of good quality, but thin pillows without much support; Travelodge pillows are better quality.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Denis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this reviewResponded 4 weeks ago

Denis, thank you for your review and positive comments. We recognise how important a fast stable internet connection is and that's why we have our own leased line for customers to use. Room 5 is located in an original building adjacent to the hotel which has 10 rooms, this building dates back to when the original manor house was built and does have the odd creak if guests are above but this should not have impacted your stay too much, never the less this will be investigated along with your other comments. Should you stay with us again please ask to be located in the Georgian accommodation where you have stayed previously.

regards, Andrew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 8, 2019 via mobile

This looks a beautiful hotel as you drive in. Unfortunately when I checked in I had to ask to move rooms twice due to the cleanliness. One room had clearly not been vacuumed, and the second room had not had the toilet cleaned properly. The rooms are ok in general but I would advise have a little look around prior to unpacking. When I moved the second time I did get an upgraded room and the reception staff were apologetic.

Date of stay: February 2019
Trip type: Traveled on business
Thank Somerset_Smiths
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CustServices, General Manager at Best Western Plus West Retford Hotel, responded to this reviewResponded May 10, 2019

Thank you for your review and feedback. I'm very surprised that you had to move rooms, our housekeeping staff normally do a superb job and we pride ourselves on our cleanliness which scores highly in the majority of our feedback. I hope this relatively small oversight does not deter you from staying with us again.

regards, Andrew.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 28, 2019

After a day in the midst of wind and rain, trying to enjoy our two day coach trip we were never
so glad to se an hotel room!!! And WOW, what a lovely large ensuite room. Beautifully furnished, ultra comfy bed, smart bathroom and All immaculately clean.
Dinner that evening was delicious. A special thanks to the lovely serving team— I suspect they were trainees , expertly directed by the young lady in black jacket- well done all. Breakfast was superb, bar was great with normal bar prices.
Thanks for a brief but lovely stay to all the staff.

Room tip: Georgian house, room 41
Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Suehugh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 17, 2019

staff very accommodating whether reception,and restaurant , house maids very courteous, the high tea party for 16 guests was very well managed
surprised the hotel had no non-alcoholic drinks such as pressie, fortunately we have brought our own for the care home and was allowed to use

Date of stay: April 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank davereynolds2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews