Firstly, the positives. Despite being in an industrial area as these places so often are, the direct surroundings are very nice - the leafy green gardens are really pleasant and you forget the concrete jungle outside. There are dining options within walking distance, the Courtepaille across the road was excellent. There's a large supermarket close by to stock up on French essentials. The bed is really comfy and the room a decent-ish size plus the air con was fantastic and much appreciated in the 30c heat.
However, the staff attitude was, shall we say, relaxed. We asked for 1 extra pillow and were told 'no' which then morphed into a 'maybe later but I'm not guaranteeing it'. We pointed out the 15 minute 'we'll fix it or you don't pay' policy to which received a shoulder shrug. The next morning we spoke to the manager about who, well, just didn't care and told us it wasn't relevant in this case. We'll take it up with head office.
The room was quite dirty, especially around the edges of the carpet. I suspect it's impossible to clean now as it's all so old. The decor was stonechip walls and ceiling - not offensive but very old fashioned. The bathroom was OK - shower and sink modern. Again, not really clean.
We didn't have the breakfast buffet so can't comment on that - we just got pastries from the supermarket.
This could be a lovely place with some TLC but even without, just a change in the staff attitude would help. If this hotel is convenient on your route as a stopover, it's worth considering staying for a night at the right price - it's not hideous by any means, just dated and consequently dirty. But if there's an alternative, stay there!
- Official Description (provided by the hotel):
- The Ibis Rouen Nord Barentin hotel is located in a green setting, 10 min from the centre of Rouen by the free motorway. 15 Km from the zoological park of Cleres, 10 km from a riding club for horse enthusiasts and 35 km from the coast and the cliffs of Etretat, the hotel has 39 air-conditioned rooms available for booking . It offers a wine bistrot, a bar serving snacks 24/24, a terrace and free closed parking. It is a short stroll from a big shopping centre. ... more less
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