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“Great service /friendly staff/clean room”

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Heartland Hotel Croydon
Ranked #1 of 5 Hotels in Gore
Wellington, New Zealand
Level Contributor
55 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great service /friendly staff/clean room”
Reviewed May 11, 2014 via mobile

We stayed for 1 night 10 May as we were in Gore to watch our daughterand her husband compete in a dancing comp.
First impressions were great very nice modern reception area , friendly and helpful receiption staff and a vey nice looking dinning area.Our room was in need of spruce up ,tided and dated but very clean as was the bathroom with an older style shower with plenty of hot water.My wife is very particular about clean bathrooms and was pleasantly surprised. Nice touch was our daughter / husband were also staying there they had put up a do not disturb sign on the door at the time room service was being done staff left at door fresh towels and toiletries etc.Would we stay again - Yes we would.

Stayed May 2014, traveled with friends
Helpful?
Thank MikeGlobal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoreManager, General Manager at Heartland Hotel Croydon, responded to this review, May 15, 2014
Hi Mike global,
Thanks for taking the time to write a review, it is important we get feedback from our guests and it is always nice when the feedback is positive.
I hear the festival of Dance was a great success and hope to see you again next year if not before.

All the Best

Mathew Brettell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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105 reviews from our community

Traveler rating
    38
    38
    17
    10
    2
See reviews for
20
17
3
45
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • Any
English first
Dunedin, New Zealand
Level Contributor
3 reviews
Reviewed May 10, 2014

From the start my son and I were warmly welcomed to the hotel by those at reception. Staff were very helpful and went out of their way to ensure we were alright. This was especially true of the duty manager, Michelle. It was excellent value for money and breakfast of eggs benedict was absolutely delicious. I would definitely return.

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skibbledot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoreManager, General Manager at Heartland Hotel Croydon, responded to this review, May 15, 2014
Dear Skibbledot,
Thankyou for taking the time to review the hotel I will pass your comments onto Michelle, she is an asset to the hotel.
We look forward to you staying with us in the future.

Warmest Regards

Mathew Brettell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
1 review
Reviewed May 5, 2014

A great place to stay, very friendly staff and great food, rooms and rates. We will certainly recommend to others. Nothing was a problem to the staff and the meal we had was excellent, a very friendly atmosphere and very quiet at night.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jpstewy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoreManager, General Manager at Heartland Hotel Croydon, responded to this review, May 7, 2014
Hi JpStewy,
Thanks for your positive feedback, I will pass this onto the staff.
We look forward to you coming back and enjoying our Southern Hospitality.

Kind regards

Mathew Brettell
General Manager
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1 review
Reviewed April 23, 2014

I was very impressed on entering the Heartland Hotel. It had recently been modernised and the staff were very attentive and very informative. I was given the key to our room which by comparison was very "ordinary". When we went over for our evening meal we were a little embarrassed by the length of time we were kept waiting to be shown to our table. We ordered our meal (a rack of lamb which was not a 'rack') and mine was delivered to me mostly raw. To top it off our table was decorated with a bunch of very dead flowers. We were very disappointed with our stay there and unlikely to return. It's a great shame as the initial appearance of the place is impressive.

Room Tip: Rooms on the south side are quieter
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoreManager, General Manager at Heartland Hotel Croydon, responded to this review, May 4, 2014
Dear Jeanne W,
That is a shame you didn't enjoy your time at the hotel and I must apologise for any inconvenience caused.
I can assure you I will be showing the staff this review so that we can improve.
The lamb is cooked as a rack and then sliced for easier eating for our guests.
We have also now switched to candles as the flowers from our garden aren't in the best of shape.

Warm Regards

Mathew Brettell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunedin, New Zealand
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 2, 2014

I really enjoy staying in Heartland Gore.Very friendly ,professional staff.Great value for money.location is good,on the highway to Queenstown.Very quiet place,spotless.The most amazing people,staff were extremely helpful and very professional.Strongly recommend

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 37Traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoreManager, General Manager at Heartland Hotel Croydon, responded to this review, April 10, 2014
Hi Reviewer,
Thank you for taking the time to review us and also thank you for being so nice.
We really focus on great customer serice and I know we have done our job when we recieve positive reviews from people like yourself.

All the best

Mathew
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 14, 2014 via mobile

Best hotel in town.
Very good service clean and tidy rooms. Best thing was the restaurant which was excellent. I had a great meal of bluff oysters and rib eye steak topped off with apple cider and nice service.
This was my Second stay here for business and I'll be happy to come back.

Stayed March 2014, traveled on business
Helpful?
Thank shane l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoreManager, General Manager at Heartland Hotel Croydon, responded to this review, April 10, 2014
Hi Shane 1,
Thank you for your kind words, we really appreciate your positive feedback.
All the best
Heartland Hotel Croydon Team
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Gore, New Zealand
2 reviews
Reviewed March 12, 2014

We were greeted on arrival by very friendly and professional staff at reception which made our check in very quick and easy. Rooms were tidy and comfortable although they are out dated, but was told renovations are likely at the end of the year. Staff in the restaurant were friendly and made you feel at home, restaurant atmosphere was warm and inviting. Food was reasonably priced and beautifully cooked. Thank you for making our visit spectacular and we will be telling all of our friends and family to stay here. Look forward to returning.

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MammaLouisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GoreManager, General Manager at Heartland Hotel Croydon, responded to this review, March 13, 2014
Hi MamaLouisa,
Thank you for your nice comments, we know we have done our job when our guests leave the hotel.

All the best

Mathew Brettell
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heartland Hotel Croydon

Property: Heartland Hotel Croydon
Address: 100 Waimea Street | Croydon, Gore 9776, New Zealand
Location: New Zealand > South Island > Southland Region > Gore
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Gore
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Heartland Hotel Croydon 3.5*
Number of rooms: 36
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