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“Excellent service and glorious spa experience” 4 of 5 bubbles
Review of Caledon Hotel, Spa, Casino

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Caledon Hotel, Spa, Casino
Ranked #1 of 1 Hotels in Caledon
Cape Town Central, South Africa
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Excellent service and glorious spa experience”
4 of 5 bubbles Reviewed January 11, 2012

Guests are greeted by friendly reception staff who make every effort to assist. The rooms are comfortable and breakfast was delicious. Spa treatments were of a high standard. The only aspect that needs some attention is the condition of the hot pools which appear not to be cleaned on a regular basis.

  • Stayed January 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ferial M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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492 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
Date | Rating
  • English first
  • French first
  • Norwegian first
  • Russian first
  • Any
English first
Cape Town, South Africa
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 16, 2011

There are one of 3 hot spas that we alternate between visiting in winter in the Western Cape and Caledon is one of them.

It is so nice that it is only a short scenic drive from Cape Town so you arrive relaxed and refreshed. There was a slight hiccup at our book in as our room was not cleaned and then once we were settled in our room the concierge knocked on our door to ask whether we could move to another room - we said no but found the whole book in process a little annoying.

Other than that the pools are beyond amazing and so relaxing to spend time in, we alternated between swimming for hours, having an afternoon nap, a stroll in the beautiful surrounds and reading... YES this is a very relaxing place to go to! So if you need to unwind and get away from the city for a night or two I would recommend Caledon.

The breakfast is really great there is something to please everyone's tastes.

Because of our rather awkward check in we were given a free late check out which was really really appreciated as we got to take it easy and enjoy the day before driving back to Cape Town.

The only thing I disliked:

They are usually very well priced in winter however this year things seemed to have changed and we found it a little bit expensive so we only stayed for one day. If it were slightly cheaper I would stay for 2 days and the hotel would actually then make more money - just a suggestion to the hotel to have a discounted weekend package or the expensive per night package.

I would recommend Caledon time and again we totally LOVE the place!!

  • Stayed August 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Kungfubonsai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 bubbles Reviewed August 3, 2011

We had received a double massage, use of the spa facilities and hot springs and a light lunch as a wedding gift from a friend.

We made a booking a few days earlier to spend half a Sunday at the Caledon Spa.

Our plans ended up changing and on the day before we attempted to change the booking for our massage to a later time slot. The therapist on the phone was very unhelpful and claimed that they were fully booked on that Sunday. As it turns out, I saw only one other person receiving a treatment while we were at the spa (which was over half a day)- with the four beauty therapists sitting around and chit chatting.

Upon arrival for the massage, my husband and I were taken through to separate rooms. I then asked my masseuse why husband was not in the same room on the opposite massage bed seeing that this was a wedding gift for a double massage.

He was fetched but the tone and approach of the staff went from luke-warm to cold. The massages were great. But at no stage were we made to feel special: recently married couples should be treated with bells and whistles....

After our massages we went off to use the sauna and steam room. The facilities were dirty and by 2 PM the sauna had been switched off. It was very disturbing to find other patrons smoking cigarettes outside these facilities.

The hot springs were lovely as always. However, a wide selection of cigarette stompies around the various pool seems to indicate that cleaning is not of a high standard and that the 'no smoking' policy is not enforced.

Furthermore, it is quite disturbing that patrons jump into pools in normal clothing, i.e. wearing long shorts and tops - and not specific bathing costumes.

Once we had finished up, we wanted to enjoy our light lunch. The lunch had to be pre-ordered and none of the staff informed us that it had been ready for quite some time. We arrived to a cold and sad looking sandwich and salad. The lacklustre staff at the spa were very unhappy that we had the audacity to ask them to reorder the sandwich.

We waited for 30 minutes... apparently the sandwich had to be ordered from the hotel. We then took a walk down to hotel ourselves (in the rain) and sorted out our own lunch. Unlike the staff at the spa, the waitresses at the hotel were lovely and helpful (especially the lovely Jeanette).

All in all a very unsatisfying exercise and certainly not worthy of a wedding gift. We dare not tell our lovely friend that his well-meant wedding gift turned out such a fiasco.

My recommendation to the management of the spa - train your staff to be friendly to the clientele. The old adage of 'customer is king' is most certainly not enforced at the Caledon Spa. More likely 'we'll help if it suits us'. Not an experience I'd like to repeat.

  • Stayed July 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
7 Thank OnTheRoad2409
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed July 18, 2011

My husband and I spent one night at this hotel. It was the perfect amount of time to spend there before we travelled further to the whale coast. The warm springs are a little far from the hotel but very relaxing. The hotel rooms are spacious, you find everything you need. Breakfast is delicious, and it is best to go early to avoid the rush. My husband loves to gamble and therefore he liked the hotel most.

  • Stayed June 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank tinakopp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
2 reviews
3 of 5 bubbles Reviewed July 5, 2011

Hotel staff were very friendly, nice cozy setup in hotel.
Dined at Da Vinci 1 night - Good Pizza!!
Dissapointment at BLack Sheep. Their prices on their website is totally different to the menues at the restaurant. 2009 Prices ! can u believe tha. Though I pointed this out to the mananger - all she could say was - " so sorry we will look into it" They took my contact details but Im still waiting for them to come back to me! THe hot spings - Oh so devine - as well as steam room and sauna. Really enjoyed it especially my kids. Will definitely go back! but will not dine @ Black Sheep again!

  • Stayed June 2011, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shireen_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 bubbles Reviewed July 2, 2011

As an overnight stop off en route to George from Cape Town, we found the location perfect. On arrival, staff at Reception was fantastic and our room was already available at 12h00. A quick lunch at Da Vinci was perfect. Off to the hot springs, we were greeted by crowds of people all vying for their own private pool. It was raining and cold but we ended up in the second pool from the top which was fantastically warm and an absolutely pleasure! Dinner was perfect steaks, tempura prawns and a tasty house salad at the Black Sheep. Lovely service from Sonwabo! Then came the disappointment, as we had to ask 3 times at reception to have the extra bed in the room on the second floor made. This room definitely needed fumigating as we were all bitten and itchy in the morning. A good spring cleaning is needed at Caledon hotel and Spa. We neither gambled nor used the Spa facilities, the latter which I am lead to believe, is fabulous.

  • Stayed June 2011
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank localislekkerSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cape Town Central, South Africa
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed June 22, 2011

Stay away from Black Sheep diner - food not good at all. You were warned.
Spa excellent, a must.

  • Stayed June 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Scuba049
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Caledon Hotel, Spa, Casino

Property: Caledon Hotel, Spa, Casino
Address: 1 Nerina Way | PO Box 480, Caledon 7230, South Africa
Location: South Africa > Western Cape > Overberg District > Caledon
Amenities:
Bar / Lounge Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Caledon
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Caledon Hotel, Spa, Casino 4*
Number of rooms: 6
Reservation Options:
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Also Known As:
Caledon Hotel Caledon
Caledon Hotel, Spa, Casino Western Cape

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