I think with some work, this resort could really be great. Koyao has a PERFECT location for an up-scale resort, but it is a LONG way from five stars. The villas were nice, especially villa 22 (with air-conditioning) and villa 15 (RIGHT on the beach), but their upkeep could use some improvement (We had a few problems with bugs and one day the workers groomed the palm trees, which was nice because one man gave me some coconut! but they left the coconuts and other debris all over the yard for a day or so after). They were doing renovations while we were there which should help with the appearance. I have some complaints, but overall I think I would definitely come back.
If I was paying peak season prices, I would have been disappointed.
The biggest thing Koyao needs to work on is consistent professional service. The staff was so nice that I feel bad complaining, but I am just trying to help! Things were very amateaur at times, yet very professional at other times. For example, I was emailing the resort manager about changing my reservation and he or she was very courteous and assured me that I could push my reservation up without a problem. I sent him or her my travel information and arranged for an airport transfer. This would have been great...if they remembered to pick us up. They somehow mixed up my flight dates (even though I sent all the info to them) which forced us to find our way to the island on our own. This was very stressful, but the staff apologized profusely and seemed to genuinely be sorry about the mixup. Also, I dont think this resort has a bartender. Every time I ordered a drink, one of the waitresses from the dining room would read the ingredients on the menu and just throw random amounts in the mixer and serve it to me. I am a cocktail waitress from the states, so I know what tropical drinks are suposed to taste like. Their pathetic excuse for a Pina Colata was served to me on the rocks... I repeat, ON THE ROCKS!? When I asked if I could have it frozen the waitress looked at me in confusion. I gave up ordering drinks at Koyao and spent the rest of my cocktail hours at the six senses next door. But, like I said, the Koyao staff was friendly and tried their hardest!
It seems like they are trying to take Koyao to the next level. With renovations and other changes, I think Koyao will be heavily improved. The staff tried their hardest to please us, which made me forgive the inconstant service. I think in time this place will really be an amazing resort. Great location, beautiful private beach, fun excursions (make sure you go island hopping on a traditional long boat!!!), a good spa, and friendly faces.
(OH, make sure to look over your bill before you leave. I was billed for two Chang beers that I never drank. They took it off without question, which made me think that this has happened before? I'm not sure, but I am glad I looked over our bill!)
- Official Description (provided by the hotel):
- Our villas are built in the original Andaman Sea - gypsy style which is optimal for comfort and for the environment. We have used unique local resources with a traditional background while still maintaining, if not surpassing, all modern standards. The mangrove palm leaf roofs of our villas breathe and do not store heat, and air conditioners are definitely not needed.All villas have an undisturbed, spectacular sea view of the famous Phang Nga Bay and can be opened up to the stars at night - and in the morning the rising sun shines onto the beds. ... more less
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- Also Known As:
- Koyao Island Hotel Koh Yao Noi
- Hotel Koyao Island