It was a real shame! We had read good reviews and we wanted a quiet place to see the sunset. We did expect to get what was on the website: "Our luxurious air-conditioned double rooms come with a king-sized bed, wardrobe, desk and chair, satellite TV (with sport, movie, English and other language channels, etc.)". There was one English speaking channel in the room, which was the Japanese English speaking channel. Luxury - pulling hair out of the shower waste 2 minutes after we got there!
As soon as we arrived for a 3 night stay costing 2,500bht a night booked via an agent website, we were told that they cannot accept credit cards as 'the machine is not working'. Again the 'agents' website says accepted credit cards: visa, etc. The member of staff just told me where an ATM was, which we had to pay 70bht per person (children free) on a local pick-up taxi. That round trip, which was very nice, and we had lunch out, was 280bht. If we had known I would have brought cash from Phuket!
We were put on the first floor in room number 4, taking into account we had a 2 yr old child, the balcony was not safe for him. He could easier climb through, so I asked if there was a ground floor room available that night. I was told there was not, but they could move things around in the morning so we could have one. When un-packing, I opened the wardrobe and there was a cable going across the wardrobe, with a join taped up. This was for the fridge, again this is dangerous, so we did not plug the fridge in until our son had gone to sleep and stopped 'investigating' as he would have easier pulled the cable. For 2,500bht a night...... As I was going down to 'reception' again, I noticed room 5 was empty, it happened to have two separate bedrooms, but it was empty. I really could not be bothered to talk to the reception about this, because I know I would get no where. It was not what we expect for this price even though I was told that they were only one of the few with air-conditioning units in the rooms! That room 5 remained empty all night! When I asked about cancellation, I was again told about the cancellation policy..... no customer service or helping us out.
The rest of the island is very nice, although expensive (we have lived on Phuket for over 4 years and had never been to Khao Yai Noi). We did a trip around the island, not on a moped or bicycle, but in a pick-up. We didn't mind paying the 'expensive' price for the local taxis, we understand that.
It's a shame that this place is marketed as a 'hotel/village', as Meredith C wrote in February, 'it's an overpriced Muay Thai gym' which is fine. However, the reception staff member did not help us out or seem to care too much about us. We left and went home after only 2 nights of our 3 night 'holiday', paying the full amount. Even when I asked for my ID back after I had paid for the accommodation in full, the staff member was not going to give me it to me. I then had to say you are not allowed to keep IDs or passports, copies are ok, but she didn't seem to have access to a photocopier.
The setting was lovely, the pool was nice, the wi-fi was handy, but for 2,500bht a night....we could have gone to 'The Paradise', a hotel, not a gym with rooms, for an extra 500bht a night, but we wanted to be near the 'island life'.
- Official Description (provided by the hotel):
- Lam Sai Village Hotel is located on the west sunset coast of Koh Yao Noi, between Phuket and Krabi, approximately 1 hour by local boat and 25 minutes by speed boat from Phuket or Krabi. The hotel features air conditioned sea view rooms and a large swimming pool. We are located directly on the working fisherman's beach of Koh Yao Noi in the Andaman sea and offer breathtaking views of the neighboring islands. ... more less
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