TBBC is set on a lovely beach, has really friendly staff with the occasional sourpuss. We had a lovely complimentary anniv dinner at the ala carte restaurant, service was great and they were very accommodating of our 2 under 5s. Buffet is outstanding for its meats but otherwise nothing to write home about. Desserts ok no appropriate serving equipment for cake,so there's always a gooey messy fork which guests are expected to use to slice and serve cake. The pizza restaurant is great be sure to try it. On the other hand I had issues with the following housekeeping though friendly are not thorough at all, we had to call them back on day one. On the second day room was not cleaned because according to reception priority was rooms where new guests were checking in that day.On day three our little boy woke up to a drenched bed thanks to AC breaking down. It took three calls before maintenance finally showed up to tinker with it. Repair held up to 6th night when luckily I had the sound of dripping and took my son out of his bed and escaped with only a wet sleeve. The thing that clouded our stay the most was the near drowning incidence. Hotel had no lifeguards that day but sure enough they showed up the next day. Even worse they have no oxygen or equipment to perform cpr i.e. a mask and bag. I understand that these are legal requirements by the ministry of tourism in Kenya.TBBC are you waiting to be reported before taking appropriate action? Irrespective of how far away the doctor or ambulance is, first responders are trained to offer life support for as long as necessary until help arrives or patient passes on. This hotel has no facilities to do this,its a miracle the little boy did not die especially because he was submerged for more than 5minutes before a guest accidentally noticed him. Safety is an issue at turtle bay and I would not recommend it for this reason,also beware of the playground, the slide has no barrier at the top and a fall of 4-5 feet fair enough onto sand but injury still likely. There's a kids activity center with jugged broken drawer. TBBC I really think you ought to pull up your socks and get with it,you have a responsibility to ensure guest safety. Even the most careful can have accidents. I won't be returning unless I see some positive improvements and comments on safety via tripadvisor
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- Also Known As:
- Turtle Bay Beach Club Hotel Watamu
- Turtle Bay Beach Hotel
- Turtle Bay Beach Resort