My friends and I ( a party of 12) had called in advance for dinner reservation (early morning) as well as a birthday cake. We ordered for a chocolate cake with birthday inscriptions on it. Later that evening, we called for directions and confirmed the reservation. However, upon arrival, not table had been set for us and no one spoke to the party for a whole 20 minutes ever after we had settled in by ourselves. The leader of the party spoke to the manager who looked overwhelmed with some guest, some of whom seemed sleepy and tired.She promised to set us a table in ten minutes. Twenty minutes later, no one had spoken to us, no table was set nor drink orders taken. The restaurant had about 25 persons (plus our team of 12) and only 2 waiters plus the owner/manager taking our orders! Hardly sufficient staff for peak season.
Our team leader decided to pay for the birthday cake and look for an alternative dinner venue. To our surprise,the cake made by the hotel was a vanilla cake and not chocolate. It had chocolate smeared all over instead and there were no inscriptions as requested. Needless to say, despite it not having been what we ordered the cake was really good. The baker outdid him/herself.
The villas are beautiful.. Very serene and the grounds are well maintained. It would be a lovely place to stay especially when wants peace and quiet....
- Reservation Options:
- TripAdvisor is proud to partner with Hotwire, Orbitz, Hotels.com, Travelocity, TripOnline SA, Expedia, Evoline ltd and HotelQuickly so you can book your Villas Watamu Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.