We came to Kenya to do volunteering work in Nairobi and decided to travel to watamu specifically to dive. I contacted aqua ventures and after a few polite email exchanges and a phone call I booked two dives. I confirmed my dives the night before via email and was ready and excited to dive. We woke up at 6:30, had breakfast and took the tuk tuk (because they couldn't pick us up from the hotel) to the aqua ventures office just to learn that there was a strike and we couldn't even snorkel or go in the water at all. Now I understand this is not aqua ventures fault, but I can't believe we weren't given a heads up or a short email saving us the trip and the early wake up call.
Anyway, I don't understand why it's so difficult to let your clients know that there won't be any diving. Pretty unprofessional. I probably won't be diving with them in the future. Hope you sort the problem out.