We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pathetic , unsecured and worst service”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Shangrila Resort & Water Park
Ranked #2 of 48 Thane B&B and Inns
Reviewed May 19, 2013

Had the worst ever and pathetic experience in Shangrila water resort this week end , we got robbed of our valuables from the room and moreover the staff reacted to this as if it was our mistake only . On gettin more information found out that this a regular thing happening in the water park and no serious action is taken from the management ......request all to please spread the word, dont ever go to SHANGRILA WATER PARK

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
14  Thank Niranjan201333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (45)
There are newer reviews for Shangrila Resort & Water Park
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

38 - 44 of 45 reviews

Reviewed March 15, 2013

We wanted to stay at a place closer to a destination that we went to and found this on the highway. From the outside we thought that the place would be good and happening, but it was totally the opposite. The rooms were totally run down, needs lot of upgradation, very untidy and the lenin was very dirty. Towels were very old and stinking. Added to it, lots of mosquitos in the room. However the ambience outside the room was nice and very quite. The restaurant serves good food. Would recommend the place for food, but definitely not for staying...

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Sharad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2013

i would have been given 4 rating if i were not disappoint with room service and reception .
Dont be sure what ever you order you may not get same thing like i ordered for veg raita they brought plain curd.. I went to complain for room service .Manager at Reception mr raju he got irritated when he see customer coming. He is not at all humble to customer. Rather than feeling sorry he told curd to laya naa. And he charged same amount for curd as veg raita.Seems like they r favoring to customer for accamodation and food .
But on other side it is good water park with average number of water activities and water is clean . Resort is quiet and nice. Room is big enough and nice.

  • Stayed: March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
6  Thank kksin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 7, 2012

I saw some pretty bad reviews after making the booking and went with very low expectations. I found the place to be quite decent and my family had a really good time. We had booked the place only for one night but ended up extending till sunday evening. The staff was quite cooperative. the best thing was that its very close to Mumbai so didnt have to drive for hours. Food was pretty decent as well. We had taken veg package and they offered good amount of variety within the package.

Room Tip: Can go for suit room which doesnt cost significantly high but the extra space for family is always g...
  • Stayed: October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank shanMumbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2012

If you intend to have a clean and good waterpark then this is not the place...it is extremely crowded on weedends. The entry package has food included (Veg). But the way it is served is pathetic. There is no seating arragement for eating..as a result many people sit on the ground and eat..this makes walking difficult and the entire floor is dirty...major risk of kids falling..the water has so much clorine that the tan on us did not go for alomst a month..the feel of the entire place is dirty...there are no curtains in the changing room or shower..imagine how they expect you to take a shower...all in all please avoid this place...it is pathetic.

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
12  Thank BanerjeeFun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 14, 2012

Its an hours drive from Borivali (MUmbai). Resort is clean. Kids really loved the water slides. But the sad part is that it closes at sharp 6pm. We got bored after that and were forced to sleep early which was ok since we were very tired. But would have loved to have some evening games/show/dance for the resort guests. Food was good and inspite of that both food/alcohol were priced on the lower side.

  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Arati
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2011

I had visited with my family (Including 6 months old baby) and my experience was better then expected. I was really happy with the Services (House Keeping, Restaurant & Overall Management). Place is huge and rooms are decent. I stayed there for 2 days and enjoyed the food and water park. This place is certainly recommended for weekend visit and even overnight stay. Water Park is well maintained.

  • Stayed: April 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
7  Thank Chirag_T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Thane
14.8 mi away
Pali Beach Resort
Pali Beach Resort
#193 of 452 in Mumbai (Bombay)
283 reviews
13.2 mi away
The Resort
The Resort
#49 of 452 in Mumbai (Bombay)
802 reviews
2.2 mi away
Hotel Silver Avenue
Hotel Silver Avenue
#12 of 28 in Thane
26 reviews
Show Prices
Show Prices
Show Prices
22.7 mi away
Srushti Farms
Srushti Farms
#3 of 66 in Thane
248 reviews
39.1 mi away
Greenarth Lakeview Resort
9.4 mi away
River Winds Resort
River Winds Resort
#2 of 4 in Kalyan
46 reviews
Show Prices
Show Prices
Show Prices

Been to Shangrila Resort & Water Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangrila Resort & Water Park

Address: Mumbai Nashik Highway,Kalyan Bhiwandi By Pass End, | Gangaram Pada, Vadpe, Bhiwandi, Thane 421302, India
Location: India > Maharashtra > Thane District > Thane
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Spa Swimming Pool
Hotel Style:
Ranked #2 of 48 B&Bs / Inns in Thane
Price Range: $67 - $85 (Based on Average Rates for a Standard Room)
Number of rooms: 72
Reservation Options:
TripAdvisor is proud to partner with Priceline so you can book your Shangrila Resort & Water Park reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangrila Resort & Water Park Hotel Thane
Shangrila Resort And Water Park

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing