I have been to Genting several times since it is just a couple of hours drive from Singapore. Upon arriving at 4pm, i was greeted by the receptionist, Iqa, not impressed at all with her service and her attitude! Since i have booked two rooms and requested for rooms to be either interconnecting or near to each other, it is totally fine that room is not ready or they require a few minutes, To my disappointment, all Iqa said was "rooms are not ready, come back later" not a word of APOLOGIES for one of the best hotels in Genting Highland. when i enquired further as to how long it will take, all she replied was "i am not sure and i cannot tell you, it depends" 5 minutes is a time, 1 hour is a time, 2 hours is also a time?! so then i decided to ask her what time is the standard check in time, all she said was "3pm check in is subject to availability"?! seriously?!?!?! she started to be very harsh when replying to my question and thats why i got really frustrated and requested to speak to the higher management. Apparently, in Iqa's context, higher management is not the duty manager but another older lady wearing the same uniform as her who did not even introduce herself but went on to mention the same thing as what she said. it is fine that i have to wait but at least give me a time. i have check into other lower category hotels and the receptionist will apologize and give me an estimated time. it seems that they really dont get my frustration at all, NOT A WORD OF APOLOGIES! telling me that everything is SUBJECT TO AVAILABILITY! Not giving me an ESTIMATED TIME! The managment really needs to work on the receptionist attitude since they are the first point of customer contact.
putting that unhappiness aside, i have to say that the concierge and porters were very friendly! when we ask them about other attractions, you can sense their sincerity to telling you other places etc.
Oh! not to mention the housekeepers who deliver the items were impressively quick! i called and they delivered within a minute. WOW!
Oh well, probably i was just unlucky to meet Iqa or maybe, she is just having a bad day that "nearly" ruin mine?
- Official Description (provided by the hotel):
- Resort Hotel projects a sense of freshness with its bright and stylish modern decor. Set amidst the cool comfort and majestic landscape, this hotel also offers a wide range of amenities and facilities, both for business and leisure. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Genting Highlands
- Genting Highlands Hotel