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“Superb Hotel”
Review of Genting Grand

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Genting Grand
Ranked #2 of 11 Hotels in Genting Highlands
Certificate of Excellence
london
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Superb Hotel”
Reviewed December 1, 2013

We travelled to Genting and stayed at the Maxim Suite Hotel.
This was the best hotel at Genting and all the rooms are suites which are very spacious.
The bathroom has a massive bath with a TV and a window that looks on to the mountains.
The view from the balcony was breath-taking, especially in the mornings when the mountains were surrounded by mist.
There are various activities at Genting but mainly the casinos and the theme parks.
There are many places to eat and the food was great in all the places we went.

A great experience but would not return to Genting as not a lot to do once you have been but the hotel was amazing and we could find no faults.

We travelled in May 2011

  • Stayed May 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank mohammed m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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186 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
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English first
Petaling Jaya, Malaysia
Level 6 Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed November 29, 2013

Me and the wife went for the James Ingram concert up on Resorts World Genting and we decided to go for a stay up in the hills, for a refreshing and cooling break away from the hustle-and-bustle of humid KL. Instead of the First World or Resort Hotels, both of which we have stayed previously, we decided to splurge for the night and went for the Genting Grand (a la the Grand Hyatt of Resorts World Genting).

To be honest, this is my first stay in what was previously Genting Hotel and Maxims Genting, after more than 15 years (when it was still the Genting, in fact!). First impressions are always important and upon entering the Level 1 lobby, the former greenish-colored lobby has now been totally changed to one that is a beautiful white, with LED lights on the ceiling decor. Reception was a breeze and we then made our way to Room 7006, which was on Level 7.

The room was very luxurious and a far cry from the spartan atmosphere of 15 years ago. There was a nice queen-sized bed and an unfortunately small workstation-cum-dresser next to the window (which had no view, sad to say, as it faced the vents on the podium roof). The LCD TV was stuck on the wall, which meant a more spacious area in front of the bed. A glassy wardrobe was right next to the entrance foyer and together with the minibar was a Nespresso machine, which was a pleasant surprise as the only other time I used such a facility was at the Royal Plaza in Singapore!

As for the bathroom, two sinks are available, which meant that we did not have to queue up for brushing teeth! At the same time, there was a large standing shower with two heads (rain and hand showers) as well as a bathtub that could only be used for relaxation as this had no shower. The usual toiletries were provided although we were wondering why such a grand hotel had no hair dryer in the toilet (later found to be in one of the workstation's drawers).

For F&B, we had our snacks at the popular Bakery at the Level 1 lobby, which served great pastries including a delicious Seafood Cheese Croissant and Chicken Pie (explains why the place was crowded!). Another good and affordable food outlet is the Bubbles and Bites Cafe at the adjoining Maxims Genting (the former Highlands Hotel - equivalent to a Hyatt Regency). Of course, if you're looking to spend a bit more on fine dining (particularly after a big win at the casino!), you are welcome to go for the Olive's award-winning Continental cuisine or excellent Chinese food at Genting Palace.

In short, while the one night stay was pricey (around MYR650-plus), it was worth it as this is indeed true luxury at the Peak and a refreshing change from the crowd at the popular First World Hotel & Plaza!

Room Tip: If possible, ask for a room on the higher floors (from Level 10 onwards) and with a view towards KL.
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  • Stayed November 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank HannTi_Tan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 28, 2013

Was disappointed that the in-room-safe wasn't working. There was also not very fresh looking fruits in the room. Was unable to switch off some lights near the beds (either whole room OFF or whole room ON). But the service there was one of the best. Staff was very polite and check in was very fast and easy.

Room Tip: There are better hotel worth a try!
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ed_Teo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 4 Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed November 16, 2013

Before this trip, I had stayed in Genting's mid-range, big-size hotels, and found them much too spartan for my liking. This time, I opted for Genting Grand as the five-star option. Coupled with the highlands' rugged beauty and cool, misty air, I expected this to be the perfect romantic weekend. It wasn't.

To be fair, by local standards the hotel is exceptionally well-managed. Unlike in some hotels in Kuala Lumpur nowadays, the staff are hands-on, proactive, quick on their feet, and speak excellent English. You can tell there are billions of gambling dollars sloshing around, which makes customer safety and comfort a top priority - and to its credit, the hotel management recognizes that. Also, 99% of the visitors are well-to-do Chinese families from Singapore, China, Taiwan and Malaysia, and they demand decent service. The rooms are clean and comfy, the bathrooms modern and spotless, with water pressure/temperature possibly the best I've seen anywhere in Asia. There's a massive plasma TV with a decent range of movie channels. The parking was a letdown as we had to leave our car in the centralized parking structure and then trudge uphill with all our luggage to reach the hotel.

On the downside, the heavy emphasis on sound management gives the hotel facilities a bit of a clinical, factory-like feel. On a quick tour of the downstairs eateries, we found some of them completely empty, possibly as a result of charging up to USD 50 per entree (clearly, the Vegas concept of luring gamblers with affordable food and accommodation never took root in Asia; the Genting philosophy is "hey - they've got money to gamble, surely they've got money to spend on everything else"). In the end, we settled for a 'pay before you enter' buffet dinner in the lobby's main restaurant. In terms of drinks, the buffet was only inclusive of ice water, the rest we had to order separately (and, once again, pay for them the minute they arrived). The choice of main courses was limited; some of the Western dishes in particular seemed to run out quickly and were never replenished. What surprised me the most was that the place was overrun by rowdy toddlers; we found what we thought was a quiet corner table near a closed-off section of the restaurant, only to see it soon turn into an ad-hoc playground for kids running around and chasing each other.

The commotion continued as we got settled in our room at night. Our ceiling didn't stop shaking until well after midnight - apparently the family who were staying upstairs had traveled all the way up here just to have a door-slamming contest and to let their kids leap off the beds every 20 seconds. The only bit of peace and quiet we found was when we arrived for breakfast at 5:30AM the next morning - the only way, it appears, to avoid the 'hordes'. By the end of it, I was genuinely excited to be heading home. Overall, between the price tag and the experience we had, I truly don't see myself coming back.

  • Stayed November 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank allele_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 20, 2013

Spacious room with new furnishing, not to mention each comes with your own nespresso machine ticks premium all round. Hotel service has been friendly and prompt. Downside would hav to be its lacks of outdoor view from the premier room we were located, lvl9. Also 80% of room lighting is controlled by one master switch which could be a hassle when one wish to use the bathroom and not disturb other occupants.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank josephtK1669TG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dubai
Level 5 Contributor
71 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed October 3, 2013

This is not just a hotel... it is a mini paradise. The hotel is connected to all the theme parks, hotels, and gambling casinos via convenient shopping arenas. We found the whole genting heights development an outstanding achievement. Our cable ride to the heights was itself one of the best experiences for our family.
We have to applaud the chinese owners who have developed genting height so professionally. Whe we went there - the resort was enveloped in a light mist and drizzle. This is a super 5 star resort. i wish they will develop something like this near khandala/lonavala in india too.It can be done .

  • Stayed November 2012, traveled with family
    • Value
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Helpful?
Thank hiro b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 5 Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
Reviewed September 16, 2013

We just spent a nite in the Genting Grand yesterday(16.9.2013). The rebranded genting grand was formerly the Genting Highland Hotel. It was the oldest and first hotel in malaysia granted a casino licence and was the only and tallest structure in genting highland then. The hotel had very spacious rooms and very good layout of facilities and it was the best (in my opinion ) hotel in the genting resort.
The rooms' rates were not cheap unless you were their regular big time casino players where you could great discount or free accommodation. The check-in was fast and there was no big crowd awaiting for check-in unlike the crowd in First world hotel. The morning buffet spread was good beside you could also get a good breakfast, lunch and dinner within the hotel complex

Room Tip: Every room has good view of the surrounding
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  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank PhilipChia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Genting Grand

Property: Genting Grand
Address: Genting Highlands Resort, Genting Highlands 69000, Malaysia (Formerly Maxims Genting)
Location: Malaysia > Pahang > Genting Highlands
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #2 of 11 Hotels in Genting Highlands
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Genting Grand 4.5*
Number of rooms: 428
Official Description (provided by the hotel):
Genting Grand is the destination for those who aim for satisfaction, style and exclusivity. Coupled with the assurance that the comfort of home is never far away with the impeccable service and deluxe amenities extended. When you are at Genting Grand, you know you have reached a haven of luxury that is a class of its own. ... more   less 
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Also Known As:
Maxims Genting Hotel Genting Highlands
Genting Hotel
Malaysia Hotel Genting
Hotel Maxims Genting
Malaysia Genting
Genting Malaysia

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