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“Awful, awful....awful” 1 of 5 bubbles
Review of Awana Hotel

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Awana Hotel
Ranked #5 of 10 Hotels in Genting Highlands
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
“Awful, awful....awful”
1 of 5 bubbles Reviewed March 30, 2014 via mobile

Staff very unfriendly, rooms very dirty, cockroaches in rooms, wifi as claimed almost non existent in rooms and chargeable at a premium. Food outlets....awful. No room service. This hotel needs a very serious renovation and management change. They charge full amount upfront on booking and it is non-refundable. We stayed one night and checked out immediately the next day.

Stayed March 2014, traveled with family
Helpful?
4 Thank Radomir J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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787 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Chennai (Madras), India
Level Contributor
33 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed March 29, 2014

Best hotel with golf play area .The climate,the room view and surrouding made you think you are in heaven.They are proving shuttle bus connceting themepark,Casino areas with hotel.The rooms are spacious and beautifull.

Room Tip: Rooms near to lobby area to be avoided
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  • Stayed April 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GOPI2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Putrajaya, Malaysia
Level Contributor
81 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
5 of 5 bubbles Reviewed March 23, 2014

It's a lovely place, with breath taking view and nice weather. Love the big rooms. My kids enjoyed the warm swimming pool. It's quite a distance to go up to genting highland anyway. Breakfast is just ok. But the ambiance is lovely. Open air concept is perfect!

  • Stayed January 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank shuffyzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed March 20, 2014

I've stayed at Awana hotel a couple of times, and my last visit was about 10 years back. Coming back here to stay was like a trip down memory lane. Not much has changed though contrary to some reviews, this hotel is actually quite well maintained. Just take a walk at the park with the bird sanctuary just across the hotel and you would know what I mean.

For those who prefer a quieter environment compared to staying at the top of Genting itself, Awana is a pretty good place. Choose a room at the higher floors (level 20 and above) and enjoy the good view. I stayed in a twin-sharing room and the single beds are queen sized and comfortable. The room itself is spacious, and the number of channels you can get on the plasma TV is adequate to keep you entertained. Bathroom comes with a bathtub. There is a free shuttle bus either to the cable car station or directly up to first world hotel and it comes rather punctually about once every 30 mins and operates until midnight.

As for amenities, there is the Rajawali restaurant below that serves decent food. There is also a lounge with live music should you want to chill out in the evenings. For those who drive like we did, it's better to stay at Awana. Parking lots are far more than adequate and it's safer to travel to the peak by cable car (RM$6 per trip) and less taxing on the drivers.

The staff are also courteous and accommodating. We arrived a little earlier before the 3pm check-in time and on request, we got a high floor room. However, as the room was not cleaned by 3pm, they staff quickly gave us another room that was ready instead of making us wait. All in all, the experience that I had at Awana was and is still wonderful.

Room Tip: Request for a higher floor. Be careful when you open the sliding doors at night. Insects tend to fly...
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  • Stayed March 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank JY2211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 19, 2014

We liked the hotel very much, its pretty close to happening theme park and the first world hotel. the good thing is the proximity to genting highlands while giving you a serene feeling of being away from the din and crowd. The rooms are spacious, the staff is courteous, food options are decent, the only thing i did not like was the Indian food. It was served cold and did not taste indian at all.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SVE029
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
116 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
2 of 5 bubbles Reviewed March 18, 2014 via mobile

My family frequent this hotel the years. We like the cool air, large rooms with twin double beds plus nice Zhi char (though overpriced) nearby.

Few things were missing this round, namely free cable car rides up and down Genting, wifi and arcade machines were removed. Somehow we couldn't help feeling that this was just to reduce cost.

The games center was run by a bunch of youth .. We were a little late and the staff made sure we knew we were holding them back from lunch .. Not great service

Stayed March 2014
Helpful?
Thank ChuneKeat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Genting Highlands hotels

Singapore, Singapore
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed March 16, 2014

I stayed here for 2 nights, this is an old hotel, but pretty well maintained.
It's never be easy to maintain the hotel at this peak location where the temperature is low and mist is almost the whole day all year long probably.
The room has 2 queen size bed that is adequate for up to 4 person.
Breakfast was good, quite many options to choose.
Note: Awana skyway that is connected to the main Genting Highland is not going directly to the hotel. Have to walk about 20 mins from that station, is not advisable. Better take the shuttle from First World Bus terminal that runs every 30min-1hour interval. Ask the hotel staff for timetable.
Overall: Happy with the stay, out of super crowded First World.

Room Tip: It is advised to go for the tower than the villa, it is newer I guess.
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  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Trisno W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Awana Hotel

Property: Awana Hotel
Address: Km 13, Genting Highlands 69000, Malaysia
Phone Number:
Location: Malaysia > Pahang > Genting Highlands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #5 of 10 Hotels in Genting Highlands
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Awana Hotel 3.5*
Number of rooms: 410
Official Description (provided by the hotel):
Indulge in five-star luxury while taking in breathtaking views of a majestic mountain range landscape within the comforts of your room. ... more   less 
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Also Known As:
Awana Genting Highlands Hotel Genting Highlands
Awana Hotel Genting Highlands
Awana Resort Genting Highlands

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