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“Weekend stay”
Review of Awana Hotel

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Awana Hotel
Ranked #8 of 11 Hotels in Genting Highlands
Reviewed September 15, 2013

I have booked a night's stay via expedia.com.my just a week in advance and paid RM267.00. The hotel room was clean and fine - it accommodated 3 adults and also, it included 2 buffet breakfasts... My dad played golf and had breakfast separately, so no issues on that. The check-in staff was friendly and efficiently and was able to check in by 12ish instead of 2pm although it was a long Malaysia Day weekend. There is also a big selection of cable channels (mainly from Astro) which we enjoyed too.

There is a free hourly bus which goes up to all the way to First World Hotel for hotel guests, hence no need to drive or pay for the cable car charges... The driver practise safe driving (this was a comment from my dad) and there was pleasant in-house music the whole time.

The problem is that there is no free WiFi available - you have to pay like RM10 for 1 hour or RM25 for 24 hours which I think, it is a shame as I think most hotels (including hotels of lower grading) provides free WiFi for their guests... I think that's a big Boo boon on the hotel's part.

But generally, the hotel's pretty acceptable for a short getaway...

  • Stayed: September 2013, traveled with family
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Thank Grace G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 11, 2013

Reading different reviews on trip advisor, I was unsure about what to expect after making a booking with this hotel for a night's stay. However, as the saying goes, everyone is a prisoner of their own experiences and I must say, my experience with this hotel was wonderful. Upon our arrival, we were stunned by the beautiful location. At the check-in, we immediately received an upgrade from 2 basic deluxe suites to the double storyed 3 bedroom suite situated at the top-most floor of the hotel. The mountain views were breathtaking, the weather unbelievably beautful. The surroundings of this hotel were the best I've ever seen. One could go on a walk and explore the golf area for an entire day! The shuttle bus service running after a fixed interval to Genting Highlands First World Hotel area was most convenient. The staff was very friendly and accomodating. Now I understand why most people dont rate it as a great hotel and they have valid reasons for that but I must say one should look at the price they charge for a basic bedroom which is very meager. Our pent-house like apartment had 3 bedrooms with attached bathrooms, a spacious lounge and a small kitchenette. Iron board and an iron were also provided in the room.
However, what I didn't like about the hotel was the breakfast buffet. Everything seemed to be so messy and not A grade quality. Also the flavours and choices were very limited. The hotel needs to pay a lot of attention to the breakfast buffet. Other than that, I loved my stay at the hotel and wished I had an extra day to spend and explore the surroundings.

  • Stayed: August 2013, traveled with family
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Thank Maria A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2013

It is one of pathetic hotel staff I have ever seen. The only positive that I can think of this hotel is the Hotel Location and adjoining Gold course which gives it a great view. Apart from that, The food served in the restaurants is not good and service is extremely poor.

Talking about Location- if you can get a hotel at top, nothing can beat it since you can save money that you will waste in taxi for coming to Hotel. The hotel provides you free shuttle at different intervals but they are either till cable car or till Resortsworld and the queue is very long.

I had to pay the same amount that I would have paid at resortsworld but due to Holiday season there was no availablity and has to stick to Awana. The wi-fi is chargeable and only connects when you are around reception area and the connection get losts as you reach your room.

The beakfast Menu has variety and serves various options in Indian food but the food quality and taste is not up to the mark.

The room view was the only good thing. The room was not great and the remote for TV has a tape pasted to avoid batteries from falling down(pic attached). The bath was average.

It was a total waste of money.

Room Tip: please take a room with golf course view
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  • Stayed: August 2013, traveled as a couple
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1  Thank neha b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 10, 2013

The hotel building is rather imposing from the outside and the location is nice (alongside the golf course that they have). Our room virtually opened up to one of the tee boxes on the course - although we could not get to watch much due to the bad weather and thick fog which restricted play.
There is a convenient bus service to the ropeway that takes you to Genting Park.
Service overall needs a big revamp. The check in took a really long time - almost 30 minutes. At the restaurant, service staff were quite stand-offish and some of them bordered on being rude. At breakfast I asked if they would do an omelette and they just said - what you see is what you got!
The atmosphere in the restaurant was also not very nice - perhaps due to the quality of people that turn up there - regretfully (and I am ashamed to state this) the problem appeared to be the guests from India. They were extremely noisy groups. We could see lots of them pile up their plates with food and then wasting it - that was an utterly disgusting sight.
Check-out also took a really long time.
My advice would be - if you are looking for really good quality service and ambience, this is NOT the place to go to. However, if you can put up with the issues that I have mentioned above, you could stay here.

Room Tip: You could see if they will give you rooms over-looking the golf course.
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  • Stayed: December 2012, traveled with family
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Thank Ram368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 8, 2013

A bit far from the main Genting highland theme park, but worth to stay der, a quite, peacful and wonderful location.
There provide the bus services from awana resort to genting highland theme park so distance is not an issue.

Highly recommended to stay in awana , we wer on a package deal, so stayed der only for 2 nights. wish could stay longer.

Theme park is awsm with indoor and outdoor games, a very very big casino, where you can loose your money bcoz i did :(. A larget maal where you can get all king of food and dining with rides. One day is not enough for the whole genting, you should stay atleast 3-4 days .

Awana you get pool with jaccuzi and ride, breakfast is good.

Room Tip: For me all rooms are good bcoz we didnt have enough time to explore all.
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  • Stayed: October 2012, traveled as a couple
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Thank Ajay1510
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

We stayed for 3nights in aug. 2013. The service was poor and hotel needs maintenance . I couldn't sleep on their bed. The breakfast buffet has nothing for Middle East people. THe location is far from the mall and you have to wait 1 hour for shuttle bus.

  • Stayed: August 2013, traveled with family
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1  Thank ssalamah67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

I stayed in Awana Hotel, in Genting highlands in Malaysia for 2 days and I found the place to be very beautifull. The location of the hotel is so good. very calm surroundings and the hotel architecture also is so good and soothing. It is a good place for relaxing. they arrange for free drop to the genting highland and thats very helpfull

  • Stayed: November 2012, traveled as a couple
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Thank abhijith_m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Awana Hotel

Address: Km 13, Genting Highlands 69000, Malaysia
Location: Malaysia > Pahang > Genting Highlands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Swimming Pool
Hotel Style:
Ranked #8 of 11 Hotels in Genting Highlands
Price Range: $77 - $170 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Awana Hotel 4*
Number of rooms: 410
Official Description (provided by the hotel):
Indulge in five-star luxury while taking in breathtaking views of a majestic mountain range landscape within the comforts of your room. ... more   less 
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Also Known As:
Awana Genting Highlands Hotel Genting Highlands
Awana Hotel Genting Highlands
Awana Resort Genting Highlands

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