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“Bad service, decent food”

Kenny Rogers Roasters
Cuisines: American
More restaurant details
Restaurant details
Good for: Families with children
Dining options: Lunch, Dinner, Highchairs Available, Seating, Takeout, Waitstaff
Singapore, Singapore
Level Contributor
21 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
“Bad service, decent food”
1 of 5 bubbles Reviewed June 18, 2013

Went for dinner at Kenny Rogers, Genting Highlands in the first week of May 2013.

One of the staff took our order and fifteen minutes later, another staff approaches us saying that they have run out ice and cannot serve us any drinks from the menu.

Another fifteen minutes later, we are informed that they need another 30 minutes to serve the chicken and proceeds to serve the side orders first (stale coleslaw and cold mashed potatoes) without taking our consent.

The only saving grace was the chicken which was decent. We had to wait for another 5 minutes to get cutlery after the main dish was served.

It seems like the whole of Genting Highlands is managed by interns and part-timers who have no clue about the service/hospitality industry.

Visited May 2013
Helpful?
Thank Nazim R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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42 reviews from our community

Visitor rating
    3
    14
    8
    9
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Indonesian first
  • Thai first
  • Any
English first
New Delhi, India
Level Contributor
28 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 21 helpful votes
“Good”
4 of 5 bubbles Reviewed March 22, 2013

Roasted chicken with black pepper sauce. Good one. The salads are just so-so. The muffins are good. Located in indoor theme park.

Visited March 2013
Helpful?
1 Thank Krishna24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
22 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 16 helpful votes
“Fast Service!”
5 of 5 bubbles Reviewed February 7, 2013

I can say that this is the first time I ever experience the fastest service in Kenny Rogers restaurant! Food was good and we get our food in less than 10 minutes although the restaurant are 90% occupied. Highly recommended!

Visited February 2013
Helpful?
1 Thank lisamerelyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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