Went for a brief weekend with my kids. We managed to enjoy the great weather and the beach. The location is nice, the beach is OK and that is where we spent most of the time.
Yet the Hotel needs a big improvement in management and staff training. Also the facilities should NOT be closed in June and with reasonable high occupancy.
Kept looking and searching for the hidden Kids Play Area and never found one. The water slides were closed.
While it is nice that there is an activity team and they do some shows in the evening, but these can benefit from an upgrade, need to be announced a lot better throughout the hotel so people actually know about them. Also need to be throughout the day in different locations, on the beach, pool, walkway..etc..
The food and the service in the restaurants needs a step change, while quantity and variety is OK, presentation and quality are poor. There is no water offered on breakfast, either get a very polarising juice, milk or buy a 600% overpriced warm bottle of water.
Check in and out needs a turn around too, it can't take 40 minutes for each room to check in, I booked through Expedia and they didn't even have the booking on their system, had a prepaid booking and upon checkout they were asking me to pay for accommodation, I should not need to tell them that I paid fully in advance..etc..
Net, a really nice place but so under served and can be easily fixed to become amazing or else...
- Official Description (provided by the hotel):
- “Service apartments are managed by Porto world Hotels & Resorts. Any other apartments rented through 3rd parties are not under the hotel liability and responsibility ... more less
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- Also Known As:
- Porto Marina Resort And Spa
- Porto Marina Hotel El Alamein
- Porto Marina Resort & Spa Egypt/El Alamein