stayed here for 2 nights with my daughter. log cabins were very dated, bathroom freezing heater not working. spa facilities inadequate, something out of the sixties-badly in need of upgrading. Very casual attitude to repairs- when reporting the broken heater and the door out to the jacuzzi needing fixing, it was oh yes maintenance are aware of it... well go on , fix it...
I agree with a previous comment, some basic staff training wouldnt go amiss, also some basic availability in the bar, eg, worcester sauce, cranberry juice, amaretto?
The actual spa and restaurant staff are lovely and treatments excellent, the food was also excellent.but if you have bought a package saying.fruit basket, robes and slippers in the room, you expect them to be there. Also if you order a bottle of sparkling wine you want it poured into flutes not chunky cheap wine glasses so badly poured it is a mass of bubbles...and a wine bucket to put it in??
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- Also Known As:
- Chevin Country Park Hotel Otley
- Chevin Country Park Hotel And Spa
- Chevin Country Park Leeds
- Chevin Hotel Lodge
- Chevin Country Park Hotel & Spa Otley, Yorkshire