We've been to an Iberostar before. it was in Punta Cana way before we knew better...
But this was for my husband's friends wedding during Valentine's weekend in Jamaica.
I assumed the brand would be better in JA. Incorrect.
First of all, our fault-We should have stayed in the Suites or the Grand but we thought we would stay where the majority was.
Our room was moldy the day we arrived. Our king bed was two twins pushed together literally. I was falling through the middle. The bathroom was always muggy because it only had a window that went out to the hallway.
The staff couldn't have cared less if we were there. They didn't bother to acknowledge you at the lobby bar and sometimes there was no one there. The alcohol was pretty much well liquor and frozen drinks were usually melted.
The pool area was nice and the layout was attractive. The Star Friends were good but not as fun as the ones in Punta Cana.
The buffet was really good in the Beach. Full of options and the cooks were awesome.
Overall, I am actually rating this between Average and Poor. it could be so much better if they updated the furniture, threw a little paint up and re-trained the staff.
It's sad when the staff in the suites and Grand look at you like you were crazy for staying in the Beach. Maybe an upgrade to the facilities would spur a little more pride in their workplace.
In the end-If you haven't been to too many other resorts, you will probably be ok here. We just happened to know what we were missing.
- Official Description (provided by the hotel):
- This new 5-star- hotel is located in beautiful Montego Bay, Jamaica. Directly on the beach. Elegant colonial design. Water sports galore. Scuba diving. 3 specialty restaurants. ... more less
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- Also Known As:
- Iberostar Montego Bay
- Montego Bay Iberostar
- Iberostar Rose Hall Jamaica
- Iberostar Jamaica
- Iberostar Rose Hall Beach Hotel Jamaica - Montego Bay