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Iberostar Rose Hall Beach Hotel
Ranked #6 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Reviewed January 8, 2014

This hotel is nice, clean, nicely decorated and have a great location on the beach.
It has also a beautiful pool. It is an All Inclusive hotel and I was impressed of the food they served. Many places were it is All Inclusive have a very average tasting food but here it was very good. Breakfast was great with a big choice of food, and the lunch buffet outside not far from the pool was also good. The dinner buffet had also a great variation of food. There were 3 restaurants that you could book a table at, but I didnt try them. But heard that both the steakhouse and the Japanes restaurant was good. The staff at the hotel were not the happiest in the world, but that is maybe the style in Jamaica. The music at the pool were way too loud and started already at 10 in the morning. Maybe 3 pm had been a better time.. I guess most people want to relax, read or sleep on the sunchair when they are on holiday.

  • Stayed: January 2014, traveled with friends
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3  Thank TinaOslo_Norway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded January 12, 2014

Dear Guest,

The management and staff of Iberostar Rose Hall Beach Resort would like to thank you for choosing our hotel. The time taken to share your experience is highly appreciated. We are very committed to offering excellent services and we are overjoyed each time our desired result is achieved. Kindly accept our humble apologies if you were disturbed by the music at the pool and we appreciate your suggestion. Thank you again and we hope to welcome you again for another vacation.

Quality Manager - Iberostar Jamaica

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2,137 - 2,143 of 4,493 reviews

Reviewed January 7, 2014

Our family of 14 spent Christmas in the sun. Hotel was clean, food was good (not the best we have had) but no one was sick and that says a lot for resorts. Staff for the most part was very good. Our only complaint would be with the lack of staff and/or hours for guest services. The beach staff were very friendly and they made sure you were kept active and involved if you wanted to be and there was no shortage of beverages. It was loud both on the beach at times and especially at the Theatre. There were tours made available if you were adventurous. All-in-all, a very good resort.

  • Stayed: December 2013, traveled with family
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3  Thank vaykaytyon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded January 12, 2014

Dear Guest,
The management and staff of Iberostar Rose Hall Beach & Spa Resort would like to thank you for choosing our hotel. We are happy to hear that you and your family had a wonderful time with us. We work relentlessly to ensure our guests are happy. Our Guest Service department is very active and as such we always ensure that staffing is sufficient therefore if you waited extensively before you were assisted our humble apologies are extended. Thank you for sharing your experience, it is highly appreciated and we hope we will have the privilege to welcome you and your family for your next vacation. Thank you!

Quality Manager - Iberostar Jamaica

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Reviewed January 5, 2014

My wife and I stayed at the Iberostar Rose Hall Beach from December 28, 2013 until January 4, 2014.
Here's my overall impressions and comments...

STAFF - Very good for the most part. I did have one minor incident involving a lifeguard telling me where I could dangle my feet at the pool but on the other hand, a "Star Friends" staff came over and joined us for lunch at the Beach restaurant... Front desk and bar staff were polite and attentive.

GROUNDS - Staff were up bright and early cleaning the pool and beach. The beach is not long as it begins and ends at the three Iberostar properties. Getting a hammock in the shade wasn't a problem and we along with other patrons reserved them with towels although signs advised this wasn't allowed... The grounds are immaculate, beautiful and lit up at night.

ROOMS - No real issues. There is a free safe that I made use of for valuables. The shower worked fine and the A/C also worked. I never noticed any moldy odor in our room. We were in building #! with a great view of the beach and ocean.

FACILITIES - I didn't like the lobby here as much as those in the DR. It didn't have the 'open' concept I liked at Iberostar resorts in Punta Cana and Puerto Plata. Not a big deal but there was a rather strong perfume like fragrance similar to incense in the lobby. I'm not sure where it originated from or it's purpose. The gym had a good selection of equipment but they could certainly use at least one or even two additional treadmills. It was tough to get on one especially in the morning... There is both both WiFi and an Internet room.. WIFI is cheaper...

FOOD - excellent! Be sure to try the jerk chicken... They had it at the beach restaurant at lunch and supplied jerk sauce to spice it up even more if you liked... There are three a la cartes and we could certainly recommend the Cajun and Japanese... My wife and I somehow managed to miss the very tasty Jamaican patties at the buffet but apparently they did exist there... The deserts are super yummy...

MISC - If you stay at the 'Beach', you're restricted in access to the 'Suites' and "Grand'... I was jogging along the beach one morning and was told, politely, by a security guard that I wasn't allowed to run too close to the "Grand' property. I had to run right along the water... Check with the front desk if you want to venture over to the other two resorts...

  • Stayed: December 2013, traveled as a couple
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5  Thank OttawaDave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded January 7, 2014

Dear Guest,

The management and staff of Iberostar Rose Hall Beach Resort would like to thank you for choosing our hotel for your last vacation. The time taken to share your experience is well appreciated and as such our gratitude is extended once more. We are grateful to hear that the excellent services provided by our dedicated staff, the tasty food and our beautiful facilities were all enjoyed. Kindly accept our humble apologies if you did not like the fragrance in the lobby and we are truly sorry if you were inconvenienced in the gym. We appreciate your comments and we will do our utmost to improve where possible. Thanks to you again for choosing Iberostar and we look forward to the next time we will have the opportunity to extended welcome to you again. Thank you!

Quality Manager - Iberostar Jamaica

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Reviewed January 4, 2014

My girlfriends and I take a few beach trips every year. We typically end up in the Caribbean and in the 11 years that we have been traveling together, this is the first resort we have actually gone to twice! Everything was fantastic! The resort is close to the Montego Bay airport so you don't spend half your day just getting to your destination.

RESORT: Beautiful is really the only way to describe it! The grounds are very well maintained and the rooms are very clean and comfortable. This resort does not allow access to the other Rose Hall resorts (there are 3 total on the same property) however after talking with many guests by the pool, we found out that they were all coming from the other 2 resorts because Rose Hall Beach had the most lively and fun atmosphere. The first time we went, we had 3 rooms that were not close together--all different room types but all equally as nice, clean and comfortable. The second time we went, we had rooms together both with large balconies and lots of space.

STAFF: All very friendly, very welcoming, very helpful--overall excellent customer service. The bartenders are some of the friendliest I've met at the many resorts that I've been to. They are actually creative, think of new cocktails and aim to please the guests (which is a lot more than I can say for American bartenders). You can tell that they really enjoyed their jobs and interacting with the guests. The staff at the water sports area are very friendly also. We learned how to sail the Catamaran, went out on the kayaks and did a snorkeling trip.

POOL/BEACH: The first time we came here, we didn't leave the pool bar for the first 4 days--that's how much fun we were having! The good chairs do fill up quick so you have to get out pretty early and reserving chairs with towels is not allowed. On our 5th and final day, we finally made our way to the beach which was equally fun and relaxing. We had no problem finding beach chairs. On our second trip here, we did spend more time at the beach and really enjoyed it. The chef cooked paella on the beach and it was yummy. The jerk chicken is a must also.

FOOD: I have been to many all-inclusive resorts and I will say that hands down, Iberostar resorts have the best food! My biggest pet peeve is going to another country and not getting authentic food specific to that country (if I wanted pizza, hamburgers and hot dogs, I could just stay home). The food was phenomenal! We mainly ate at the buffet (mostly because we just couldn't drag ourselves away from the pool or beach early enough to actually get to a reservation!). The buffet had different food every day and a ton of authentic dishes. The staff was so nice that we made sure to sit in the same section every day so we could get the same wait staff. On our second trip here, we did go to the Japanese restaurant and it was a lot of fun. Our chef was very entertaining and really made it an enjoyable experience.

Overall, Iberostar is a must for anyone considering traveling to Montego Bay. The resort is beautiful, the food is fantastic, the staff provide excellent customer service (and even remembered us when we returned the second time). My friend has gone to this resort three times. They remembered her on her 3rd visit so they gave her a free bottle of rum for being a return guest! Iberostar is hands down, my favorite all-inclusive resort chain! If someone has a negative review of this resort then they are probably the type that can never be pleased. I would recommend this resort 100%!

  • Stayed: April 2013, traveled with friends
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12  Thank MilaFred
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded January 7, 2014

Dear Guest,

The management and staff of Iberostar rose Hall Beach Resort wish to express our gratitude to you and friends for continually choosing our resort. We thank you for taking time to share your wonderful experience which is highly appreciated. We are delighted to hear that you had such a phenomenal time with us. We are honored to have such a great team working with us and we will commend them for the remarkable job they have done. We are grateful that on both occasions you and your friends were able to enjoy our beautiful resort, the excellent services offered and the authentic food provided. We are truly thankful to you and your friends and your recommendation is highly appreciated. We hope we will have the opportunity to welcome you again for another vacation. Thanks again and it was our pleasure ensuring your vacation was remarkable!

Quality Manager - Iberostar Jamaica

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Reviewed January 4, 2014

We spent 2 weeks in this great place with family, 13 family members in all. December 8 - 22, 2013. First of all the resort is magnificent and the people that work there are the best. Walking along the beach and that nice refreshing dip in the ocean. Don't forget the snorkelling gear, it was a blast swimming with the kids around the reefs in front of the resort checking out the fish. We had young ones with us so they attended the kids program on some days. I would like to say a big thank you to Tinkerbell and Rainbow for making our young one feel at home. Now for the entertainment staff who worked the long hours to accommodate the guests, you people ROCK..... Next getaway thinking about New Years 2015..
The food is so good and there is a lot to pick from.

Room Tip: Ocean front the view the best.
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  • Stayed: December 2013, traveled with family
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4  Thank Johnefire52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded January 12, 2014

Dear Guest,

The management and staff of Iberostar Rose Hall Beach & Spa Resort wishes to express our gratitude to you for choosing our hotel for your last vacation. We are thrilled to hear that you and your family members were able to relax and enjoy our Hotel and the excellent services offered by our wonderful staff. We will commend Tinkerbell, Rainbow and all rest of the entertainment team for the exceptional job they have done. Thanks for taking the time to share your experience and we look forward to welcome you again in 2015!

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 4, 2014

To anyone thinking about traveling to Iberostar Rose Hall Beach, I would 100% recommend it. Everything was perfect there. We loved the food, and the beach was beautiful. There were plenty of activities there during the day. We snorkeled a few of the days we were there and the reef that is right on the beach is amazing. The rooms were beautiful, and even though it is a large resort it never felt crowded. I am hoping that we can plan another trip to another Iberostar resort, because I will never stay anywhere else!

  • Stayed: April 2013, traveled with family
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10  Thank Kayla O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded January 7, 2014

Dear Guest,

The management and staff of Iberostar Rose Hall Beach & Spa Resort would like to thank you for choosing our hotel. We are overjoyed to hear that you had a perfect vacation with us and we thank you for taking the time to share your experience. We are happy that you loved the food, the beautiful beach and the wonderful activities. Thank you for your recommendation, we are very grateful. Looking forward to your return!

Quality Manager - Iberostar Jamaica

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 3, 2014

We spent our Christmas holiday from 12/21-12/28. This was our second stay here this year [never repeated anywhere else in 35 years Caribbean] Our adult children had foolishly declined coming with us. I felt guilty only for a few hours, until Santa Clause para-sailed by the beach.
We sent them photos of us in front of the Christmas tree, with Santa, and by the live Nativity scene. Instead of hosting dinner for 30 guests on Christmas, we were treated royally at the Gala buffet which was better than some we've attended on cruise ships. We did not regret leaving home for the holiday at all!

We were greeted at the front desk with frozen drinks and efficiently checked in at 2:30. No problem making reservation for Jambalaya and the staff reminded us to book a seating for Christmas eve.

We were not able to get a beachfront suite as in February. Our room was on the first floor with a pool/beach view & convenient to everything. Our room was immaculate, air conditioner cold, beds firm but got good nite's sleep and the maid left cute towel decorations. There were many children & families due to the holiday. Beach was clean, chairs were plentiful poolside even after lunch. Seemed like there was better beverage service by the beach and pool this stay. We mostly have iced tea or coffee - no problem. It was Christmas and we tipped, but it wasn't expected.

The staff outdid themselves with attention to everyone,The dining room helpers are very professional. Smiley, Lava Child and Bootie girl remembered us from February. This was one of the reasons for our return. They worked tirelessly from 9:00am by the pool, on the beach, and organizing entertainment in then theatre at night. Most of these Star friends were not able to be with their own families or children and didn't complain.

Another reason we returned is the variety of the buffets. My husband has dietary issues, and although tempted by the pasta bar & morning donuts, there are hundreds of vegetables, fruits, meats, fish & salads to choose from.

The only reason for not giving 5 stars is to not mislead potential guests looking for a "Ritz or Half-Moon" resort. We love Rose hall Beach and are thinking about returning next vacation. [hopefully our family will join us!]

  • Stayed: December 2013, traveled as a couple
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8  Thank DebG2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded January 7, 2014

Dear Guest,

The management and staff of Iberostar Rose Hall Beach Resort wishes to express our gratitude to you and your husband for returning for another wonderful vacation. We are delighted to hear that you enjoyed the Christmas Holiday with us. We are happy to hear that you enjoyed the especial Christmas activities, like Santa beach arrival and the live nativity, among others. We do our utmost each day to ensure our valued guests are enjoying their vacation with us and we are grateful you took the time to share your experience; thank you! We will commend our dedicated staff, especially those mentioned by name, for the exceptional job they have done. We are happy to hear that you are planning on returning again and we hope your children will join in on your next visit. Thanks to you again and we look forward to welcome you very soon. Happy New Year!

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Beach Hotel

Address: Rose Hall Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Green Hotel in Rose Hall
#3 Romantic Hotel in Rose Hall
#4 Top resorts Hotel in Rose Hall
#4 Family Hotel in Rose Hall
#5 On the Beach Hotel in Rose Hall
Price Range: $248 - $734 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Rose Hall Beach Hotel 3.5*
Number of rooms: 366
Official Description (provided by the hotel):
This new 5-star- hotel is located in beautiful Montego Bay, Jamaica. Directly on the beach. Elegant colonial design. Water sports galore. Scuba diving. 3 specialty restaurants. ... more   less 
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Also Known As:
Iberostar Montego Bay
Montego Bay Iberostar
Iberostar Rose Hall Jamaica
Iberostar Jamaica
Iberostar Rose Hall Beach Hotel Jamaica - Montego Bay

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