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“Beautiful resort & wonderful people”

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Iberostar Rose Hall Beach Hotel
Ranked #6 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Reviewed November 11, 2012

We stayed at this resort for 1 week & had an amazing time. We went zip-lining, scuba diving, para sailing & had massages on the Beach. Everything about this resort was amazing! The staff were all very professional, friendly & made us feel very welcomed. If I could rate this resort a 10 I certainly would & it is definitely a 10 in our eyes. To Gregory G., Kevin, Sergio & The Entertainment gang keep doing what your doing because you are all great at it & it certainly makes people have an amazing holiday with lots of memories! We will definitely be returning to this resort in the very near future!!!!

Room Tip: Oceanfront room,beautiful view to open your eyes to!
  • Stayed: November 2012, traveled with family
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3  Thank Canadiangal50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded November 13, 2012

Dear Guest,

On behalf of all the hotel staff, and particularly the manager, we would like to thank you for the opportunity you have given us to host you for your vacation at the Iberostar Rose Hall Beach. We are all delighted to know you had a great time and we appreciate you taking the time to write a review on Trip advisor so that other readers can know how your stay was. We are thrilled to have provided you with an exceptional holiday.

We are looking forward to welcoming you once again in the near future at our beautiful hotel.


Quality Manager - Iberostar Jamaica

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Reviewed November 10, 2012

Had a wonderful 6 day, 5 night stay at the Iberostar Rose Hall Beach in September. We went the week after labor day and it was great because it was pretty quiet due to everyone being back in school! We have travelled to Jamaica many times and we usually stay at the Riu in Ocho Rios. We love the Riu for the great location and the service is great! This was the first time we've stayed somewhere else and the Iberostar did not disappoint! Beautiful facility, very clean and the beach is amazing! The water was so warm and the snorkeling reef is very nice! My friend and I walked the entire beach area in front of the Iberostar Rose Hall Suites and the Iberostar Grand Suites and the beach area at the Iberostar Rose Hall Beach area was BY FAR the nicest!!! The beach in front of the Iberostar Grand was terrible...really rocky and the water was filled with rocks!

The staff at the Iberostar Beach was amazing. Some of our favorite people were: Auvril (dinner area), Chevel (trainee), Shimarie (trainee), Gregor (lobby bar), Dane (front desk), Lava Girl (entertainment). If you are looking for "real" Jamaican wares (jewelry, statues, etc...) there is a man named Michael that floats up in his wooden boat every day at 8:00 am and 6:00 pm.

There were a few things about the hotel that I would have liked. You have to pay for internet ($2 a 1/2 hour...not bad), but you have to stay in the lobby to use it. The hairdryer was very small and not very powerful (I would bring my own next time). There is no fan in the bathroom and the room gets VERY humid. The entertainment was so-so. Usually a person singing or a dance show for a couple hours. We liked the Riu better for nightlife (great entertainment and fun audience participation games).

All in all, I would definately stay at the Iberostar Beach again for a quick trip (it's only about 25 mins. from the airport which is great!) For a longer trip, I would recommend the Riu Ocho Rios (about 1 1/2 hours from airport, but closer to Dunn's River Falls and 9 Mile).

  • Stayed: September 2012, traveled with friends
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Thank jennybennyOakland_MI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded November 17, 2012

Dear Guest,

Thank you for choosing the Iberostar Rose Hall Beach this time as your vacation destination, especially since you’ve stated that you usually stay in Ocho Rios. We appreciate the opportunity to offer you our hospitality and based off of your review we are thrilled that we did not disappoint and that you enjoyed the amenities and services that our resort has to offer. The staff that you’ve mentioned by name in your review will receive a copy so that they know that there service was not only appreciated but was special part of making your vacation as enjoyable as it was.

Your suggestions will be forwarded to the appropriate head of department so that any improvements that may need to be made are known by management.
We do hope for the opportunity to offer you our hospitality again in any of the “Iberostar” resorts where the great service that you’ve come to expect from us will be waiting.

Quality Manager - Iberostar Jamaica

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Reviewed November 10, 2012

entire vacation exceeded our expectations
from the moment we arrived until departure we felt like we were in your home, very welcome, in the most sincere way
the staff, the food, the pool, the beach, the entertainment, the shops, the room all 5 star
thank you
p.s. improve the pillows and the hair dryer and you have "heaven on earth"

  • Stayed: October 2012, traveled as a couple
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Review collected in partnership with Iberostar
5  Thank bbouck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded November 13, 2012

Dear Guest,

Thank you for choosing to stay at the Iberostar Rose Hall Beach for your vacation destination as well as for taking the time to share with us and the online community your experience with us. We are thrilled that you were pleased with your overall experience with us and that you enjoyed the amenities and services that our resort offers. I will be sure to forward your suggestion to the appropriate departments for proper consideration so that improvements or adjustments may be made were deemed necessary.

We appreciate your comments and suggestions as we find dialogue such as this to be invaluable to the company as the point of view from guest’s are always welcome.
We look forward to the opportunity to offer you our hospitality again.


Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

i spent a week there in late October 2012 with a friend and we were both duly impressed with this resort. I've been blessed to have many experiences in the Caribbean and for the price, i would rank this with the very best of them. The staff are very friendly and very well trained. Although i think i'm a pretty generous tipper, it loses appeal to me when people give body language that expects it. This was not the case here and there was no expectations at all and when you tipped well they expressed their utmost appreciation.
Every single person we came in contact with was pleasant and very helpful. Dalbert in the bar in the entertainment area was likely our favourite and was incredible at his job.
Every aspect of the resort met or exceeded our expectations. pool a nice size and lots of shaded area and comfortable loungers. Beach great and about a mile long to walk from end to end and is property of the three iberostar properties all side by side. Buffet is good and a la carte restaurants good........not excellent perhaps but good.....the beach buffet turns into one of the a la cartes at night and its a nice atmosphere but service there in evening and day time both not great.....not terrible but could use some improvement. food was good just the service at that one spot was not great but not a big deal. Room was good and kept very clean and air conditioning worked great which was nice. the disco is at sister resort and very worth checking out regardless of your age.....a fun, fun time there for all ages.
all in all we were very pleased with this place and would return in a heartbeat and recommend.

  • Stayed: October 2012, traveled with friends
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4  Thank canadiantraveller360
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded November 13, 2012

Dear Guest,

Thank you for choosing the Iberostar Rose Hall Beach as your vacation destination and for taking the time to post such a kind review of your experience with us. The fact that you stated that you’d return to our resort in a heartbeat lets us know that we are keeping in step with the Iberostar standards when it comes to customer service and satisfaction. We are happy that you were able to take part of many of the amenities the we offer such as the disco, and that you enjoyed them as much as you did.

Rest assured that your kind comments will be forwarded to Dalbert and his Head of Department so that they know that his services was exceptional and was a special part of making your vacation as special and enjoyable as it was..
We look forward to having you as our guest’s again at any of our Iberostar resorts where I’m sure you’ll have the same great time if not more.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

Beautiful property, friendly and professional staff , they went above and beyond to ensure our stay was great. The quality and selection of the food was above expectation. We were upgraded to a beach front room, which was a pleasant gesture. Huge room with a perfect view of the ocean, Room Attendants were very professional and friendly, this also go for the front desk, guest services, restaurant staff, bar tenders entertainment, bell person, security, managers and just about everyone who works for the hotel. Thanks for a wonderful 11 days.

Will certainly return.

  • Stayed: October 2012, traveled as a couple
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Review collected in partnership with Iberostar
2  Thank Aliyahsemone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded November 13, 2012

Dear Guest,

The members of staff and the Management would like to thank you for taking your valuable time in giving a feedback. We are delighted to know that you have enjoyed the service , the deliciously cooked meals, room and the staff here at Iberostar.

When we receive such comments it motivates us to continue providing excellent service to our guest. We would like to thank you for the positive remarks, and to know that you were satisfied with the hotel in general.
Thank you for your valued feedback, and for choosing to vacation here with us. We sincerely hope that we will once again be given the opportunity to welcome you back here.


Quality Manager - Iberostar Jamaica

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Reviewed November 7, 2012

Just returned from Iberostar Rose Hall Beach, Montego Bay....(Oct 28-Nov.4/12)... Excellent Service, Great Food, Very friendly Staff, Nice beach....lots of chairs, no need to go first thing in the morning to reserve a chair.......lots of pool and beach activities......Entertainment team was great........very nice shows at night......

Highly recommend Mr Mark Morris for any tours in that area, he is a very nice man very knowledgeable and has fantastic customer service.....phone 1-876-432-1177 great prices.

We will definitely go back to this resort next year with the whole family.

  • Stayed: November 2012, traveled as a couple
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4  Thank yahoovacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded November 13, 2012

Dear Guest,

Thank you for taking the time to let us know that you enjoyed your stay here and thank you for your kind words. It’s wonderful to know that you enjoyed your stay due to the warmth and hospitality of our staff , the food and the amenities that we offer. Our staff is one of our greatest assets, they are always kind, very friendly and we are proud to be able to offer their services. We take great pride in providing an ambiance that meets and exceeds our guest expectations, thus having satisfied guests like you.

Once again, it is our pleasure to know that you enjoyed our services and that we were able to provide you a delightful stay. We thank you for giving us your feedback and I hope you along with family and friends will make a wonderful return to the resort.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

Our vacation at Iberostar Rose Hall Beach, Montego Bay, Jamaica, was the best we have ever had. The resort itself is extremely beautiful and elegant and it has a magnificent garden. It is very clean, both indoors and outdoors. Our room was also very well taken care of. During our 12 day's stay, we enjoyed the delicious food at the Main Buffet, with so many offers , never boring and served by such nice people as Travis and Omar, who are just two out of all the kind and friendly people taking care of us every day, while dining there. We also took pleasure in trying the tender steaks at the Steak House. The beer was always fine and cold, either on the beach, or at the pool bars, with friendly and funny bartenders, and the red wine was excellent. At this point I would like to mention the girls that were serving us drinks on the beach or by the pool, especially our friend Patrice who never stopped checking on us if we were ok or we were missing anything. Everybody , everywhere was so friendly, that we really felt like home. We also enjoyed the good Jamaican rum and the friendly people at the Cigar Bar and Theatre Bar. The last, but by far not the least, I would like to write about the entertainment team, our friends JR-Junior, Lemon Head-Patrick, Smiley, Maria and Kirk, the best entertainment we have ever seen all day long. The Calypso Theatre is a great idea, it is a real theatre and we really appreciated the exclusive shows that enchanted us every night. There are many more best things to be written about this resort. Thanks Iberostar Rose Hall Beach and keep up the good work!

Room Tip: Rooms at the higher level are quieter
  • Stayed: October 2012, traveled as a couple
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3  Thank MirelaLongIsland_US
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Beach Hotel, responded to this reviewResponded November 11, 2012

Dear Guest,

On behalf of all the team members at the Iberostar Rosehall Beach, we would like to thank you for taking the time to share your stay experience with us. We are pleased to know you enjoyed your stay and we appreciate your high praises for us; as a team we will certainly do our best to keep up the good work.

We take pride in the offerings that we have at the bar, restaurants, and entertainment. Our staff work tirelessly to ensure all our guests expectations are met and exceeded, and when we receive comments like yours it is a cause of satisfaction. We will tell all the departments mentioned here that their team members were once again able to leave another guest satisfied.

Once again thank you for choosing our resort and for commenting on your stay, and we certainly look forward to welcoming you back once again.

Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Beach Hotel

Address: Rose Hall Main Road | Little River, Rose Hall, Montego Bay, Jamaica
Phone Number:
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Beach Fitness Center with Gym / Workout Room Restaurant Room Service Swimming Pool
Hotel Style:
#3 Romantic Hotel in Rose Hall
#3 Green Hotel in Rose Hall
#4 Family Hotel in Rose Hall
#4 Top resorts Hotel in Rose Hall
#5 On the Beach Hotel in Rose Hall
Price Range: $216 - $581 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Rose Hall Beach Hotel 3.5*
Number of rooms: 366
Official Description (provided by the hotel):
This new 5-star- hotel is located in beautiful Montego Bay, Jamaica. Directly on the beach. Elegant colonial design. Water sports galore. Scuba diving. 3 specialty restaurants. ... more   less 
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Also Known As:
Iberostar Montego Bay
Montego Bay Iberostar
Iberostar Rose Hall Jamaica
Iberostar Jamaica
Iberostar Rose Hall Beach Hotel Jamaica - Montego Bay

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