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Rose Hall
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Reviewed 3 weeks ago

I recently stayed at Half Moon for a full week in January. It was a wonderful trip for our extended family of 13. Everything was pure perfection. To start, the grounds are spectacular. You first enter through the open lobby which is absolutely stunning. From the lobby you can see straight out to the beach. Off the lobby you will find the biggest restaurant on the campus, which has the best breakfast buffet. The staff at the restaurant is attentive, kind, and beyond welcoming. The breakfast buffet gives you endless options - omelette bar, juice bar, waffles, pancakes, Jamaican specialties, oatmeal bar, cereals, and more. My favorite restaurant on campus was the Italian restaurant - one of the best meals I've EVER had.

The rooms are stunning. We stayed in the newer section which was just steps from the beach. Unfortunately, the new pool was not open during our stay. Luckily we went during a slower time so there were plenty of seats at the existing pool. Additionally, they have a great tennis program. They have at least 8 courts and the option to rent rackets. Professionals are on site if you want to hit with them or take a lesson.

The property is clean, the staff is beyond welcoming, and everyone is happy to see you there. I highly recommend the resort.

Date of stay: January 2020
Thank hannahs132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonJamaica, General Manager at Half Moon, responded to this reviewResponded 2 weeks ago

Dear Valued Guests,

Our goal is to exceed our guests' expectations at every opportunity, many thanks for sharing your lovely review.

Half Moon truly has something for everyone –our wide array of activities whether it be: Golf, Tennis, Squash, Fitness, Spa, Equestrian, Water sports, or just lazing on the beach; there is always something to relish.

We are thrilled the family enjoyed their overall Half Moon stay and of course relish your dining experience; it was a pleasure serving you.

Thank you for recognizing the team your kind compliments are truly appreciated. We look forward to welcoming you back to Paradise in the no to distant future.

Sincerely,

Shernette Crichton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed at Half Moon to attend a wedding of two of our friends, and it was just a wonderful experience. Everything, from the moment we got off the plane, felt like it had been taken care of for us, with the kind demeanor of all the people working at Half Moon. We stayed in a villa (with a cook, maid, and butler) and Eddie and Cece (Cici) were simply lovely. Cece even ironed my dress for me before the wedding, and cooked a traditional Jamaican breakfast for us to try. It really made me feel at home! The beaches were beautiful, the weather was balmy in December, and I would love to come back if we ever have the chance to again. The new outdoor restaurant/bar called Spice, which was recommended by the concierge, was awesome too, with tasty food and strong drinks. This place is magical, gorgeous, and the people working in our villa made it all the more amazing!

Date of stay: December 2019
Trip type: Traveled with friends
Thank andreaachen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonJamaica, General Manager at Half Moon, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,

Our goal is to provide the best possible service and amenities to our discerning guests and their satisfaction is our reward.

We are delighted you had a memorable Rose Hall Villa experience. Thank you for commending the staff, Eddie and Cece for their hospitality. Their goal is always to make your vacation as enjoyable as possible. Happy your friends special occasion - their wedding was wonderful. Half Moon prides itself in providing remarkable memories for any occasion.

Thank you again for sharing your lovely review, we hope to welcome you back soon.

Sincerely,

Shernette Crichton
General Manager

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Reviewed 4 weeks ago

Stayed at Sandpiper Villa 51 and Alwayne was our butler and could not have been more accomodating - what a great person, a joy to be around. Mama Joy was our cook and the food was fabulous and so was she. Paulette did a great job keeping everything clean and fresh.

Room tip: THe villas were peaceful andhad a tremendous view
Date of stay: January 2020
    • Value
    • Rooms
    • Service
Thank F1134NZjanices
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonJamaica, General Manager at Half Moon, responded to this reviewResponded 2 weeks ago

Dear Valued Guest,

Thank you for choosing Half Moon for your recent vacation. Delighted you relished your Rose Hall Villa accommodation with Alwayne, Mama Joy and Paulette. We are pleased that you experienced the high standard of service for which our staff is known. It is truly our staff who learn the idiosyncrasies of our many discerning guests and make their visit special.

We look forward to welcoming you again.

Sincerely,

Shernette Crichton
General Manager

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Reviewed 4 weeks ago via mobile

I stayed for four days and three nights in the Villas at Half Moon Bay. It was a good trip for me and seven of my close friends. We hired three staff, Joy, Venris and Sophia they did a fabulous job. Joy was our cook and listened to our needs and prepared food that was tasty. Venris as our butler was very attentive and provided support to the ladies. Sophia was quiet but effective & efficient. She took care of many of the household chores including cleaning the rooms and washing our clothes. While their fees were included in our package. We felt they warranted additional compensation so we collectively provided something extra. Because of the fine work of the staff and location of this property I will consider it again in the future.

If you are there I would encourage to hire a driver by the name of Berry. He knew his way around the island. He was safe and courteous.

My only disappointment during my stay happen on Saturday January 12th at the Half Moon Bay Golf Course. We had finished our round and we’re heading out when one of the golfers who was behind us came to the clubhouse and started yelling at our caddies. He complained that we should have let him go in front of us and that we put holes in the surface of the greens with our shoes. We kept pace and didn’t intentionally damage the greens.

This tirade was unacceptable and I think motivated by something deeper than golf. The Managment for the course did inquire after the fact about the incident but didn’t truly intervene. The irate golfer I was told is a local resident who has acted badly in the past. Golf is a game played with integrity, honesty and virtue. I was disappointed by this man’s behavior and felt sorry for our caddies, who were excellent by the way but had to endure this unnecessary bullish behavior. I vowed to not play this course again.

Date of stay: January 2020
Trip type: Traveled with friends
Thank BadgerBoom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonJamaica, General Manager at Half Moon, responded to this reviewResponded 2 weeks ago

Dear Valued Guests,

It was a pleasure serving you, Thank you for reviewing your recent stay with us.

We are thrilled you enjoyed your Rose Hall Villa accommodation, an ideal choice for family and friends, seeking a home-away-from home atmosphere. Thank you for commending your team of Joy, Venris and Sophia for creating a memorable experience for you.

We further thank you for sharing candidly regarding your Golf experience. Your feedback is rather insightful and we will be sure to use your points to improve our guest Golfing experience. This behaviour is certainly not in keeping with our standard; already we have taken steps to prevent a recurrence.

Please accept our apologies for the inconvenience caused. We trust you will continue to play and enjoy our championship course. Whenever you have planned a return visit please connect with my personally at Scrichton@halfmoon.com .

Again, thank you for choosing HalfMoon and for your feedback. We look forward to your next visit.

Sincerely,

Shernette Crichton
General Manager


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 5 weeks ago via mobile

This was our third Christmas vacation at Half Moon. We were in Villa 90 for the second time, and the third year with the same great staff of Vinton, Janet and Jovane. We’ve gotten spoiled by them. One of the best things about having such a congenial staff is that there’s no pressure. No need to make any big decisions at all. They handle everything so effortlessly that all we had to do was relax. We each have favorites from Janet’s vast repertoire of dishes, and they were delicious as always. We ate at the villa every night except for Christmas and New Year’s Eve. No need to go anywhere else! Vinton and Jovane are real pros, too. We really enjoy all three of them.

The new beach area is really beautiful and quiet. We didn’t even go to the main beach because this was so lovely. There are two new restaurants there, so we didn’t need to go far. We mostly ate at the larger sit-down restaurant further down the beach. The food was pretty solid but the service was mostly average and occasionally very poor. Getting a table was fine, but we were often ignored once we sat down. Long waits for menus, water and food (including botched orders). On our last day, our server collected our napkins *from our laps* after we had finished but were still sitting at the table. That was off putting to say the least.

Setting that aside, Half Moon is a wonderful place to vacation, especially if you’re a family or group. The togetherness during downtime at the villa makes it extra special.

Date of stay: December 2019
Trip type: Traveled with family
Thank jocelyng61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HalfMoonJamaica, General Manager at Half Moon, responded to this reviewResponded 3 weeks ago

Dear Treasured Guest,

Welcome back! It was a pleasure having you home. Thank you for sharing your lovely review.

We are happy that once more you enjoyed your experience. Half Moon is truly a Family Resort, with its wide option of activities and amenities for the enjoyment and comfort of our many valued guests.

Again you relished your Rose Hall villa accommodation; the villas are certainly a great choice for families such as yours, who desire a ‘homey’ but private and personal experience. Many thanks for the kind compliments for your villa staff. Their aim is to create memorable experiences for our many valued guests. We will of course share your kind comments with the team; Vinton, Janet and Jovane.

Delighted you enjoyed the new facility …Eclipse and its offerings. We appreciate your additional comments regarding the service, we will be sure to use your points to improve our guest experience.

We sincerely appreciate your patronage. Your Half Moon family looks forward to welcoming you back for your 4th visit.

Sincerely,

Shernette Crichton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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