I came to this resort for a family reunion. The resort was not kept up well, paint chipping, wallpaper falling off the walls etc. it also had this weird smell in the lobby (something similar to Lysol). The initial room I was placed in the a/c didn't work, the shower didn't work and the shower had mold on it, needless to say I wasn't happy. I was moved to a second room and they issued someone else a key to my room. In the middle of the day another guest entered my room as I was getting dressed!!!! I complained of course and heard nothing but excuses from the management staff. They appeared they couldn't care less.
My family started out at the Hilton in Montego Bay and transferred here for the weekend but we should have stayed there. Although the room weren't as up to date as this property, they had better service and more kids activities.
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay