The hotel is very uncoordinated and the staff doesn't try to fix their mistakes when they make them. I had my wedding here and they were terrible. The wedding coordinator, Nicole, was great. But everything else was sub par. They didn't play the right music when I walked back up the aisle, we were waiting 20 minutes at the reception dinner for champagne to be brought to the tables. They kept making drinks for the other guests at the restaurant. And the worst part was the poor service of the delivery of the wedding cake. They kept the top tier and say to call them and they will send it to your room. So we called at 10pm the night before we were leaving, they said no problem its on its way. One hour goes by, I called and they said it was still on its way. Another half hour goes by and we get a knock at the door. They tried to give us someone else's half eaten cake. It didn't even have the same flowers as ours so I know it wasn't ours. They say "well that's all I can find. I'll go look again". One more hour goes by and I call again, they said they couldn't find it and I'll have to wait till tomorrow. Well, I leave in the morning so thanks Iberostar for losing my cake and making me wait 2.5 hours in my room for nothing. And when I asked if there was anything they could do to fix this, they said no. Poor customer service, at least offer to send up some champagne or pastries. I'm so disappointed in this hotel.
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay