My husband, daughter and I were guests at Iberostar Rose Hall Suites from April 30 through May 9. We went through Mitch at tripguy.com to take care of every detail of our vacation and, as usual, they did not disappoint. This is our second time using tripguy to handle our vacation, and they were fantastic. We originally gave Mitch a vague idea of the kind of vacation that we wanted to go on and it was him that helped us decide on this resort which was the perfect fit for our budget and what we were looking for. Every detail of the entire vacation was planned over email (which is what I prefer) in a couple of weeks. It was effortless and painless on my part. Now that I have used a travel agent like tripguy, I will never do otherwise!
We arrived on a Wednesday evening and the airport was not at all busy. We went through immigration quickly and without any issues. Tripguy had our transfer all set up with Reggae Tours and I have to give a shout out to our driver Peter. He was fantastic, hilarious and gave us the warmest welcome to Jamaica. Set the perfect tone for the beginning of our vacation!
Check was a breeze and the resort is pristine and beautiful. It is obvious they put in a lot of care and effort and take care of all the little details to keep it as beautiful as it is. You always saw some staff members around cleaning or maintaining the grounds. Gorgeous resort!
Room was spacious and very comfortable. It was also impeccably clean and that standard of cleanliness was kept up on a daily basis. They also refilled our fridge daily. On the first night there, I left a note letting them know that I am pregnant and requesting more water rather than alcohol or soda and my request was accommodated with no issue. We always had plenty of water. We did tip the cleaners daily which I felt was reasonable for them keeping our room so fresh and clean every day. Bed was pretty comfortable too though the pillows were not the greatest.
On our first day there, we found a spot right in front of the resort and I was so disappointed with the beach. Painful rocks to step over to get to the ocean that once I got in I dreaded getting out and stepping on those rocks over again. Then I remembered reading on here that if you move more to the side of the other family resort, there would be less rocks. So we did that the next day and no more problems! Every day our prime shaded spot right by the steak restaurant (which was the lunch buffet) was available and we grabbed it. It was perfect! Right by the restaurant and restrooms, near the kids club for when our daughter was there and we were at the beach and barely any rocks! I was able to get in and out of the ocean with ease! The ocean was great, got slightly rough some afternoons when the wind picked up but still swimmable. For the most part was calm and warm. The sand was soft and white and I always saw staf members raking and picking up all the trash that rude guests left behind (seriously, how hard is it to dispose of your cigarette butts properly?).
I preferred the beach over the pools but we did spend quite some time at the pools because that is where my daughter liked to swim. The infinity pool is gorgeous but I found it to be often too crowded with rowdy drunks acing like they owned the whole place. I prefered to sit by the smaller less crowded activity pool which is nothing great but was almost always empty. The lazy river was nice though definitely did not move you like it should have. I have never had to work so hard in a lazy river in my life! It is the river that is lazy, not the people in it! Still fun to swim around though and be surrounded by the beautiful grounds.
I thought the food was delicious and I found something different to eat all the time. They made an effort to always put out new dishes together with the standard plain dishes for the picky eaters. We ate at all 4 restaurants at the resort and enjoyed them all. Buffet nights were really good too. They had a deliciously moist and tender roasted turkey one night, an asian theme another night with really good rice and noodle dishes, and their pasta on Italian night I loved. The desserts were delicious every night! The best part is none of us got even remotely sick the entire time we were there!
The water park/kids club:
My daughters two favorite things. Water park is definitely fun for the little ones with all the slides and sprinklers. Water a bit on the cold side but it was actually refreshing. Adults not allowed on the slides which is understandable, they are definitely made for little people. I did partake and enjoy getting water dumped on me every few minutes by the enormous bucket on top! That was fun! My daughter loved the ladies at the kids club. Roxy and Niquesha are both so warm and friendly and wonderful with the kids. I felt good leaving my daughter there and she wanted to go and stay even when there where no other kids there!
I found the staff absolutely wonderful and had no issues at all with any of them! They were all so friendly, accommodating and hard working. Special shout out to Prince who went above and beyond. He found out that my daughter was celebrating her 5th birthday one of the days we were there and he asked what her favorite cake was and arranged for a huge piece of her favorite kind of cake to be served to her after dinner at one of the restaurants and the servers all sang to her and most of the guests at the restaurants joined in. She was so thrilled! Thank you, Prince! It was delicious! And earlier that day we had a cake delivered to our room that was also delicious. I suspect that Mitch from tripguy had a hand in making that happen, so thank you Mitch!
The only downside to our otherwise wonderful vacation was some of the other guests that were downright rude and obnoxious with no regard for anyone but themselves. We were woken up a couple of nights by really loud guests messing around in the hallways and slamming doors at 1 or 2 in the morning. Our last night there was the worst though. We had new neighbors check in the rooms right by us and they were up all night screaming, laughing, playing loud music and slamming doors. We called the front desk and they sent security but that only worked for 5 minutes. As soon as security left, they just started back up without a care. We finally got a little bit of sleep only to wake up at 3am to find that we had no power in the room and it was so hot. We called the front desk again and they told us it was due to a scheduled maintenance and we should have been informed, but we never were.
So other than that last night and a few obnoxious run ins with some other guests (which is not the fault of the resort), we had a great and relaxing time. Jamaica and it's people is truly beautiful and worth a visit!
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay