My wife, our 4 year old daughter and I loved the hotel, but it was not love at first sight! In fact, we got a very bad first impression! I will explain. The positive: the facilities are amazing – very beautiful, luxurious and clean. The food was excellent everywhere. I did really appreciate that traditional Jamaican food was available at the buffet. The restaurants, bars and entertainment excellent. The staff was very friendly and service oriented, except for the Front Desk/Reception (they never smiled!). Now the negative: we arrived at the hotel late (at around 23:00). Even though we had upgraded to an "Ocean View" suite, we were given a room overlooking another building, with no view to speak of. In addition, the AC in that room did not work (it was about 35 C in there). When we called the Front Desk to ask for another room with a working AC and the view we had paid for, we were dismissed. The attendant said that "there was nothing he could and that we should call back in the morning". I suspected that he might be trying to pass on the problem to the day "shift"! I eventually got another room, but only after I went to the Front Desk in person that night, and “really” insisted. This took about an hour! In the meantime, my 4 year old was sitting in our overheated room, hungry and tired. It was about midnight. This should not have happened in a 5 star hotel! We encountered the same lack of cooperation and bad service from the Front Desk on departure, when we asked for a late check out (because of our late flight (21:30)). I had to go back to the Front Desk three times, and each time I was told to come back at a different time: I was "told" (not “asked”!) to come back the night before we were scheduled to leave. Then, I was told to come back the morning of our departure. Finally, when I did go back that morning at the prescribed time, I was told that it was too late, and that there was no availability. I eventually managed to get a late check out after all (at a cost), but only after insisting to speak with the supervisor on duty!! Not first class service there either!! I hope that these Front Desk problems can be addressed. Everything else was really great. This hotel has the potential of being one of the very best hotel in Jamaica.
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay