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“50th birthday surprise and return visit ”

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Iberostar Rose Hall Suites
Ranked #4 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
london
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“50th birthday surprise and return visit ”
Reviewed March 7, 2014 via mobile

We are still here and having the time of our lives this is the best all inclusive resort in Jamaica IMHO. I want to thank all the bar staff waitresses waiters front desk guest services as each and everyone we have encountered have been wonderful a big big shout out to the star friends peaches, omg, stingray, mo mo,VIP, chilli,Raphael they are all superb and such fun to be around I really don't want our vacation to end we will definitely be back. A big thanks to Andrew who arranged a birthday cake for me along with return guest t shirts a fruit platter and a bottle of Appleton rum. This is our 9th visit and we are already arranging our 10th for September ☺️☺️ no problem this is an irie place Chris and Dave

Stayed March 2014, traveled as a couple
Helpful?
1 Thank Chris F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 13, 2014
Dear Guest,

We would like to thank you for choosing the Iberostar Rose Hall Suites for our vacation, your loyalty to our company is greatly appreciated; we are humbled to be your choice destination. It motivates us to know that you enjoyed your vacation. We will congratulate the staff who contributed towards making your stay a memorable one as and in particular the star friends and Andrew from the Guest Services.

We look forward to welcoming you back in September and thank you once more for choosing Iberostar.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,174 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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English first
Montreal, Quebec, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 7, 2014

My wife and I spent our 25th anniversary at the suites....and loved every minute of our vacation. The staff are very friendly and will go out of their way to make your stay pleasant. Gavin, the young cook in the buffet kitchen comes straight to mind....he went out of his way to make some Sorrel juice for me on my last day there. Tevan, at the beach restaurant, also made sure we were never without a full glass of beer or wine...basically, everyone we met that works at the Iberostar made sure our stay was memorable. Thank you so much.

Room Tip: All rooms have a view of the ocean since the building is designed in a horseshoe. Views are better o...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 13, 2014
Dear Guest,

On behalf of the staff and in particular the Hotel Manager we would just like to extend our wishes to you on your 25th years of marriage and we appreciate you celebrating it here at the Iberostar Rose Hall Suites Property.

It motivates us to know that you were please with your vacation and had a memorable time. We will congratulate the staff who contributed towards making your stay a memorable one in particular the cook Gavin who you have mentioned and also Tevan at the beach restaurant. Thank for choosing Iberostar and we look forward to seeing you again.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Hampshire
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 7, 2014 via mobile

We just returned from eight days at the Iberostar Rose Hall Suites. We brought our three youngest "children", ages 15,18, and 19. We have been doing annual family vacations for 22 years and this was by far the best overall. We had a fast, warm reception on arrival. The staff was polite,accommodating, and efficient. The Star entertainers were fabulous. We have stayed in many 5-star all-inclusive resorts and the food here was by far the best. Bar tenders, wait staff, water sports staff were fantastic. We pre-booked and prepaid(20% discount) for scuba diving with Dressel Divers. They provide all the scuba diving on-site. Our two youngest completed their scuba certification open water dives while we were there. Fabulous dive company. My only complaint is the alcohol. The included wine was very poor. No top shelf booze at all. Best vodka was Absolute. No Jack Daniels, had to settle for Jim Beam. Oh well ;) We'll definitely return!

Stayed February 2014, traveled with family
Helpful?
Thank Mountain_Doc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 17, 2014
Dear Guest,

On behalf of the Hotel management and staff of the Iberostar Rose Hall Suites Hotel we would like to thank you for choosing us for your vacation spot. We certainly appreciate you taking the time to share with us and the online community your review and it pleases us to know that you had a great time here. Your kind comments motivate us to continue our excellence in offering our guest the highest level of hospitality throughout their stay.

We have complaint regarding the selection of alcoholic beverages at our bars; however at our Lobby, Cigar and Music bars have wide selections of top-branded liquor but we Suites Property does not offer Jack Daniels at the bars. We apologize if this affected your stay with us in any way

Once again we would like to thank you for choosing the Iberostar Rose Hall Suites for your vacation and we look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brockville, Ontario
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 7, 2014

We stayed 7 nights in Feb/14. Hotel is very clean, rooms are fabulous and very clean. Food was excellent. We had the best steak ever at the steak house restaurant. We enjoyed every meal....but we ate too much! The Buffet restaurants were excellent - lots of choices. Excellent drinks, excellent staff! The beach was awesome, the ocean was awesome. Lots to room to walk around on the beach and hotel. Free shuttle every 30 minutes to a great shopping plaza. Be sure to check out the older fellow outside at the end of the shopping plaza on the right for his hand made woodworks - great deals and terrific quality! Be sure to check out the Spa! Some of the spa features are free - we went every day.
We would definately recommend this hotel. We have no compaints.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank CharlotteWayne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 13, 2014
Dear Guest,

We would like to thank you for taking the time to share with us and the online community your experience here at the Iberostar Rose Hall Suites property in Jamaica. Indeed we are happy to know that you had a great time and enjoyed the food that was offered at the various restaurants and also the Spa service.

We appreciate you choosing the Iberostar Rose Hall Suites Hotel and we look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lansing, Michigan
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 6, 2014

I vacationed here with a group of friends and we really enjoyed the drinks, food, staff, weather, and service. People in jamaica are very friendly especially at this resort. Beach was nice and it was a good trip.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nick T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 22, 2014
Dear Guest,

We would like to thank you for the opportunity you have given us by choosing for your vacation. It motivates us to know that you were pleased with your vacation here at the Suites Property. We look forward to seeing you again.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed March 6, 2014

This was our third trip to the Rose Hall Suites. I can say that it has only improved since the last time we were there.

The staff was always pleasant, and went above and beyond to help with any requests. We were a group of 8, all in our 50s, and our parents, in their 80s. The walking was a bit much for my parents, but again, the wonderful staff helped us arrange a wheelchair for my Dad and everything went smoothly from then on.

The food was delicious, the weather fantastic, the rooms quiet and clean, the resort gorgeous. Can't wait for the next trip back to Iberostar Rose Hall Suites!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank couple_42&50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 22, 2014
Dear Guest,

On behalf of all the hotel staff, and particularly the manager we would like to thank you for opting to be our valued repeat guest, and for selecting Iberostar Rosehall Suites for your vacation. It pleases us to know that you had a great time once again; your comment certainly strengthens our determination to maintain our excellence in the hospitality industry.

We are delighted to know that you were again pleased to know that you found our staff friendly and accommodating to your needs. We will share your review with the staff and congratulate them on their contribution towards another fantastic vacation.

We look forward to seeing you again and thank you for your loyalty to the Iberostar.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelham, Canada
Level Contributor
3 reviews
Reviewed March 5, 2014

Just returned from the resort, travelled with three children - 20, 18 and 8. The resort had lots of activities for everyone. Star friends were awesome; Peaches, OMG, VIP, the Professor, Cupid, China, Moo Moo kept us busy throughout the day. Kids looked forward to the pool games, darts, dance classes on the beach, volleyball, water polo and soccer. Visited the gym with boys. If interested in spinning class, arrive early to get a bike. We all loved the Mexican restaurant and boys enjoyed the room service. Beautiful pool with swim up bar overlooking the beach. Restaurant and bar staff were friendly and provided excellent service. Highly recommend the resort for a fun family get away.

Room Tip: Recommend a 4th or 5th floor to appreciate the ocean view.
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 9, 2014
Dear Guest,

We would like to thank you for choosing Iberostar for your vacation. We certainly appreciate you taking the time to share with us your review with us and the online community and indeed we are pleased to know that you had a great time here at the Suites Property.

We will share your review with the star friends you’ve mentioned (Peaches, OMG, VIP, the Professor, Cupid, China, Mo Mo) congratulating them on their contribution towards making your stay a great one to remember. We look forward to seeing you again and thank you for choosing Iberostar.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Suites

Property: Iberostar Rose Hall Suites
Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Rose Hall
#2 Green Hotel in Rose Hall
#2 Romantic Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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