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“Amazing!”

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Iberostar Rose Hall Suites
Ranked #4 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Fishkill, New York
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing!”
Reviewed October 1, 2013

We just returned from 4 nights at the Iberostar Suites!!! From check in to check out, Stingray, Momo, OMG, Courtney, Jules & Ishelle,(my bartenders), Obkeit and the staff were the best!! The suite was excellent. You don't want to miss the evening shows...the Star Friends are very talented and engaging!! I still can't believe how much fun one could have with a balloon at the "club"!! The food choices were great! (I personally enjoyed the bakery items at breakfast!) We were celebrating my son's birthday at Iberostar.....he could not have chosen a better property!

  • Stayed September 2013, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank linflyme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, October 8, 2013
Dear guest,

On behalf of the Iberostar Family I would like to thank you for choosing the Iberostar Rose Hall Suites as your vacation destination. It pleases us to know that we were able to provide you an amazing birthday celebration and also that you found our staff to be interactive and artistic. We truly appreciate you highlighting what made your stay such a wonderful one and we will be sure to pass your kind comments on to all the staff who contributed to your amazing stay. We do hope that when planning your next holiday trip that Iberostar is foremost in your thoughts.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Traveler tips help you choose the right room.   Room tips (1,064)
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Chicago, Illinois
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 1, 2013

We visites from Sep19-24 for my wife's b day, as soon as we got there we was upgraded to a great view and a cake was brought to out room. The hotel is a 5, drinks 5, food 5 and staff is a 10. The lady that waited on us (Cassandra) was great and when she left for the day she had someone else take care of us. Housekeeping was great and the guy that restocked the fridge was on point. Late nite was fun, the pool area always had a party, the buffet was great , room service was great and the guest was fun. We had a great time with every part of the hotel and never left it. We did tip but the service was so great and they deserve it cause they work SO hard. Beach party was a ton of fun. The only thing I had a problem with was getting into Jamaica, made u feel like we was breaking the law. My name is Reno and my Wife is Erika. WE WILL BE BACK WE BOTH LOVED IT AND WE PLAN TO TELL EVERY TO COME BEST PARTY ON EARTH

Room Tip: Higher floors had the best views
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  • Stayed September 2013, traveled as a couple
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Helpful?
2 Thank RenaultA1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, October 8, 2013
Dear guest,

First of all we would like to thank you for choosing Iberostar to spend your vacation and to celebrate your wife’s birthday as there are numerous resorts you could have stayed at, but you chose to celebrate with us. We want you to know that we greatly appreciate this as wells as you taking the time out to post such a wonderful review of our resort here on Trip Advisor.

We are filled with pride to know that you found our food, accommodations and our staff to be extremely hospitable. We are committed in providing the ideal atmosphere for our guests as well as meeting and exceeding their expectations.

We are truly grateful to have had you here with us and we are thrilled to hear that you will be spreading the word to your friends and family about your fantastic holiday here at Iberostar. We are confident that you will be coming back to visit us and we anxiously anticipate your next visit. Thanks for making it Iberostar.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 27, 2013

We have just returned and would thoroughly recommend the suites to anyone needing a chilling break. The staff are all friendly, a big thank you to Lance and Andrew for helping us settle in.
The Star friends animation team ( Stingray, OMG and the amazing China from the ladies, and a big up to the guys Sweetness, MVP and Happy Feet) really make it a fun, interactive experience (if you want to), a big thanks to the team, unfortunately we did not get to see goodbye on our departure to a really heavy tropical rain storm.
The food was really good overall, and the cocktails good too!
We didn't bother with an ocean view room, as we spent most of our time by the pool.
We did scuba dive, a big thanks to Grant and Craig too! But would recommend booking online before coming for a 20% discount, as it is not the cheapest!!

Room Tip: We had rooms on the 4th floor with views over the children's activity pool and partial views of...
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  • Stayed September 2013, traveled with family
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
3 Thank lucca1988
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, September 30, 2013
Dear guest,

We are thrilled to have had you vacation with us here at the Iberostar Rose Hall Suites and we greatly appreciate you mentioning our friendly staff, interactive star friends team, delicious food and cocktails here on Trip Advisor for other travelers to see. We are also delighted to know that you will be recommending our luxurious hotel to friends and family.

It truly pleases us to know that you had such a great time here at the Iberostar Rose Hall Suites in beautiful Jamaica and we hope that when planning future holidays that Iberostar will be foremost in your mind.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level 4 Contributor
44 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 26, 2013

My husband and I stayed here during our Honeymoon #2 (main honeymoon). We had so much fun! From the restaurants to the nice staff (the yah man was a little redundant though), almost everything was perfect.

Stayed October 2012, traveled as a couple
Helpful?
1 Thank Rachell1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, September 29, 2013
Dear guest,

Please accept our sincere gratitude for choosing to celebrate your honeymoon with us here at the Iberostar Rose Hall Suites. It gives us a feeling of satisfaction to know that you had an excellent vacation and that you were pleased with our staff and the various restaurants on property.

We appreciate your comments and thank you once more for vacationing at Iberostar and we look forward to your next stay with us.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
sittingbourne
Level 3 Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 24, 2013

this was are frist stay in rose hall suites in jamaica we found the 2 week stay a great relax and the whole experience was great and the team from the top manager miss case to the amenities staff were first class a big thank you to them all the food was great and the swim up pool and bar staff was great the only down fall was the cost of trips and spa was over the top but we would go back soon a big thanks to all michael and june

Room Tip: all room from floor two do have a good sea view
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  • Stayed September 2013, traveled as a couple
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Helpful?
3 Thank mjelectrical
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, September 29, 2013
Dear guest,

First of all I would like to thank you for choosing Iberostar to spend your special vacation and for sharing your review with other travelers here on Trip Advisor. We are filled with pride to know that this being your first visit to our hotel, the Iberostar Rose Hall Suites, you had a great stay while vacationing with us. We are delighted to know that you enjoyed the amenities, the food, pools and our fantastic staff.

We are pleased to have had the honor of hosting you at our hotel and we candidly await your next trip to Iberostar.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 23, 2013

This was our 4th visit to the Iberostar resort, 3 at the Beach and our 1st at the suites, this was for our 30th anniversary! From check in to check out a great experience. All the staff including Mrs Toffell Fletcher and Mr. Andrew Wright, Happy Feet, Dennis, Orlando, Momo, OMG, Sweetness and China plus all the staff in catering, the waitresses and waiters in all the resturants and bars all seemed to work tirelessly at making sure our stay was perfect right down to the bottle of champagne on the evening of our anniversary delivered to our room, which was also perfect, with a fantastic view exactly as we had hoped. We hope to be back in June 2014 and look forward to the warm Jamaican hospitality again.

Room Tip: Good luck finding a poor room, this is a very clean well maintained resort
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  • Stayed September 2013, traveled as a couple
    • Value
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    • Rooms
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Helpful?
2 Thank 1Love2travel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, September 29, 2013
Dear guest,

On behalf of the management and staff here at the Iberostar Rose Hall Suites, I would like to thank you for once again visiting us here at Iberostar. We are truly grateful to you for taking the time out of your busy schedule to prepare such a detailed review of your recent stay with us. We are quite thrilled to know that you had yet another great experience vacationing with us here at Iberostar and that you found our staff to be assiduous and accommodating.

In closing we would like to thank you once more for choosing Iberostar and we are all anticipating your return visit in June 2014.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 23, 2013

We came down from Kingston on Friday evening, well tyad (very tired) and stayed until Sunday for a short weekend getaway in honour of my boyfriend's birthday. We had a great time, enjoyed the wonderful food and amenities. We visited the spa, the gym, played pool and TT (table tennis), hung out at the pool, drank all kinda fancy drinks, and attended the beach party all in that short time. We also got a birthday cake on short notice thanks to the efforts of Simone (big up Simone!) at guest services and the kindness of the chef (Tenky Cheffie!). Plus we got complementary champagne brought to the room, a surprise for us both, sweet! Both the food in the restaurants and room was plentiful and good, many many choices. Only letdown was not getting into one of the specialty restaurants, but we understand that due to the low occupancy during this down time, only one per night was open while we were there, and was booked out by the time we checked with Simone at 11:30 (early bird and worm). Lesson, if want to book it, wake up early!

Hear ye now the room assessment: Rooms are nice, clean, modern, nice decor (not the ubiquitous floral motif you see in every single hotel in de island) equipped with safe (which you don't need to pay extra for the key, just put in a code), coffee machine with the fixins', stocked mini fridge, robes, toiletries and iron. Everyone was so nice, very helpful and full o jokes, which is soooo much the Jamaican way, and well appreciated. Even the cats on property are chill! So all in all a good time was had by all! We recommend this hotel. Peace, I'm out!

Room Tip: Request the room you want (higher floor, close to lobby, king bed etc) when booking. They will accom...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JusChillin2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, September 29, 2013
Dear guest,

It has been a privilege having you vacation here with us at the Iberostar Rose Hall Suites we are truly thrilled to know that you had a ‘suite’ birthday weekend. Thank you as well for posting such a flattering review on this medium, we are grateful.

It is pleasing to know that you enjoyed the food, the birthday amenities and our affable staff. We will certainly “big up” all the staff you mentioned and give the departments their commendations

We truly appreciate you taking the time out to share this review here on Trip Advisor, and also for recommending our luxurious resort to other readers and future guests.

We would like to thank you once again for choosing Iberostar and we look forward to your next vacation with us.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Suites

Property: Iberostar Rose Hall Suites
Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Rose Hall
#2 Green Hotel in Rose Hall
#2 Family Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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