It was our first time traveling to jamaica. We went with a group of 20. We had 2 rooms for our family, they were nice with ocean views and patio's with 2 chairs each. Room's 3442-3443. Lot's of closet space and another door to bathroom area. The fridge was stocked with soda 3 water's and 3 beers(only re-stocked every other day)Maid service was ok. Bottled water was hard to get. When we asked the front desk every day for a bottle of water they always seemed to be "out of water"-usually the hotels we stay at would leave water at turn down service. All the bars just provided cups of water to bring to the beach or pool. Bathrooms were a nice size with a very nice walk in shower. Hallways in the hotel were always very warm-felt like they didn't have the air on.
The resort is pretty and beach was clean.We had lounges and shade at the beach and used the kayaks and beach volley ball. Beach service only provided drinks no food.One of the days they had a barbeque on the beach and the food was pretty good. The pool area is geared towards the "drinking crowd". Music/activities and employees try to involve everyone but not a place for kids.(under age kids) People leaving drinks/cups all over the place-some people getting pretty loud and drinking too much.The towel hut employees at the pool were very unfriendly and you have to make sure you keep your towel cards or you are charged at the end of your stay.Food- We did make reservations for dinner at night-being such a large group. Most of the restaurants require men 12 and over to wear pants-this was uncomfortable at the steak place which was not airconditioned. The service a few nights was very good and we had an outstanding server-Godfrey for 2 nights (mexican and mediterranean)Samantha was another server who was exceptionally nice. She allowed me to order dinner for my son one night who wasn't feeling well and was back in the room and sent it up as room service. Unfortunately it was delivered without utensils so he wasn't able to eat it. ROOM service overall was TERRIBLE-very limited menu and it took at LEAST 45 minutes /an hour to arrive every time.You have to be very specific about asking for catchup with fries/utensils and most of the time the food arrived cold.They also do not offer anything for breakfast room service. Food at the resort overall was just ok-breakfast was the best meal with made to order omletes and assorted juices, great jamaican coffee. They also did not have "to-go" coffee cups in the am-just plastic cups. House wine was included at dinner/lunch but to get a better wine you had to pay extra. The buffet's looked good early in the day/evening but would run out of food and look picked over.
We would rather pay for better food and good wine than an all-inclusive. The teenagers had a great time 18+ but the younger kids 12-13 didn't have much to do.
The show at night was entertaining. Spa looked nice. Overall it was ok but wouldn't stay there again.
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay