I just got back from a week stay with my wife and two daughters’ ages 4 and 6 at this resort and I would rate my experience as B+. Please keep in mind that I travel every year and I’m basically comparing this service to the other 7 different resort we’ve stay over the past 10 years. Some lack of frontline friendliness by a few took what is and should be a truly 5 stars resort and experience. Please keep I mind that I tipped total of $180 during my stay, from random guys cleaning the pool area in midnight to the bartenders and waiters. The good news is that this is an easy fix. We did notice a major improvement in the level of service especially among the waiters on the night they were being evaluated.
“The true test of a man’s character is what he does when no one is watching” John Wooden
Cleanliness: The hotel is extremely clean and well mentioned
Food: Awesome food selection. Again I’ve stayed at 7 different resorts. Probably the best food selection
Entertainment: Best part of the trip. Moo moo, Sweetness, crazy Kenny are the true Gems of this resort. Please Hotel Management, appreciate these guys because the work 15 hrs a day, 6 days a week
Room: Great size and well metained (P.S I hurt my neck and back sleeping on the bed and lost 3 days of my trip. Speak up early if your sense pain immediately. They will accommodate you. I wish I knew this going in
PR team. Everyone at the PR office was awesome. They made up for the mishaps that occurred during my stay
Opportunity for improvement.
Staff, Staff, Staff. Frontline friendless needs to be a major focus for longevity for this resort. Reinforce the 6 ft rule and probably implement some type of customer fee back upon check out..
Will I return to this resort??? I was say definitely yes.
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay