This was my first all-inclusive resort and I wanted to love it. Unfortunately, it was stressful and annoying. I didn't pick the resort to take my 15-year-old son and six-year-old daughter. We were invited to a wedding. It sounded great. Not worrying about paying for meals. Swimming, snorkeling, tennis, kayaking. Instead, we had six days of poor Housekeeping, problems in our room that required repeated calls for help, and random unscheduled closing that kept us from using the equipment. Plus, we didn't think the food was that good. As you can see from the reviews, people love this place. That was not my experience.
My biggest complaint was Housekeeping. Of the five days were were there, our room was cleaned two. It's possible it would have been cleaned eventually but it wasn't when we returned to our room in the late afternoon around 4 or 5. By that time, we needed to get dressed for dinner and the evening. I sent the cleaning lady away the first day because we had to get dressed at about 5 p.m. when she came. On the second day we were still in our room around 10 when I heard Housekeeping next door and went over and asked her to make sure she cleaned our room even if we were there. She didn't seem happy that we were in the room so we sat on the balcony while she cleaned. We joked that she might lock us out there.
Because she was in the area in the morning the day before I assumed that our room would be cleaned when we got back in the afternoon. I grabbed towels from a cart and we dressed again in a dirty room. The next day I grabbed another cleaning lady who cleaned while we were there. The next I asked them to come back. I was told that the person who turned down the bed would straighten the room. That hadn't happened when we returned from a wedding and a late dinner. I called and asked that it be done while we were at the reception. We came back to a dirty room and no towels. We left the next day.
I woke up on our first morning there to realize that we didn't have a coffee maker. I called and asked for one. The woman on the phone sounded like she thought I was lying. I had to explain how I had coffee and an ice bucket. Between the two, I could see a plug that would work nicely with a coffee maker. She told me I would have one in 30 minutes. After 45 minutes, I called back and asked for one. (I'm a big coffee drinker in the mornings so I was starting to get the shakes.) She apologized and one showed up 15 minutes later. Another guest in our party said she had to call 4 times before a crib was delivered to their room.
The posted times for tennis, snorkeling and kayaking didn't list any closing times for lunch but we got hit by those twice. I took my son to play tennis just before noon one day. The man was closing for lunch from noon to 2. He told us to come back. I told him that we couldn't because we had wedding events later in the day and that we didn't need him there to play tennis. He begrudgingly gave us rackets and balls then left for about an hour. The next day I took my daughter to get a kayak also about noon and was told that we would have to come back after one when the Captain would be back from lunch. Again, wedding events kept us from doing that. If I'd known that there was a schedule we could have worked around it but it was never posted. It also defeats the purpose of going somewhere that you can eat and play on your own time, not the staffs.
Lastly, and I'm a little embarrassed that I know this to complain about it but our tv didn't work right. I hate to think we spent time watching tv with the ocean outside our door but with a young child we needed to spend some time resting in the room each day so that she could stay up late for the wedding events. The first day I called for help with the tv. No one showed up but the tv started working. We realized that it had to warm up about 10 minutes before it would come on. We let it warm up every morning then left it on all day so that we didn't have to do it over and over again when we returned to the room. It was annoying.
I won't go back to an Iberostar resort - unless another relative gets married there.
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay