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“Absolutely Fantastic!”

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Iberostar Rose Hall Suites
Ranked #4 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Maryland
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Absolutely Fantastic!”
5 of 5 bubbles Reviewed July 20, 2013

WOW! I can not say enough about what a wonderful resort this is! Clean, great service, terrific food and beautiful beach. We had the best weather. Orlando at the front desk made sure our rooms were adjoining, which is important when you have the kids in one room and adults in the other. Loved Aunt Ruby's Steak House and the Cajun restaurant at the Beach hotel. My daughter and I had the most amazing massages on the beach one morning. Well worth it! Kimberly and Charlene were very very good. Tried parasailing. the banana float boat ride and my husband took a catamaran out. The pool bartenders were great and will make your drinks as strong or weak as you want. The pool is terrific. Hanging on the edge enjoying the view was our favorite. Housekeeping did a great job and the rooms are spacious with everything you need. We spent each evening after dinner in the lobby lounge which is relaxing and has wifi. Only saw one show, Boogie Nights and enjoyed it. The doorman were more than willing to give us a golf cart ride to the Beach hotel for dinner or drinks. We did a fun family photo shoot with Mark. Amazing pictures. No fee for the shoot and very accommodating with scheduling. The pics were available to view that night and we were able to purchase on a cd. Everyone that works at the hotel is super friendly. I really hope to be able to visit again soon and will always seek out a Iberostar resort from here on out when planning an all inclusive vacation. Thank you!!!!!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beavers18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 28, 2013
Dear guest,

Please allow us this opportunity to relay our heartfelt thanks for not only choosing Iberostar as your vacation hotel, but for also taking time out of your busy schedule to enlighten members of the online community of your fantastic visit to our resort.

We are thrilled to understand that you and an absolutely fantastic time while here at the Iberostar Rose Hall Suites, and that you were delighted with the various amenities and services available at your every whim. Orlando, Kimberly, Charlene, Mark have contributed to your vacation and made you feel like stars while here, they will all be applauded for such. We are thrilled to know that the services and amenities we offer here were satisfying to you and your family, and we will give the respective departments your commendations

Once again we would like to thank you for choosing Iberostar and it we do hope that we will be given the opportunity of hosting you once again.

Quality Manager - Iberostar Jamaica
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4,126 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Aiken, South Carolina
Level Contributor
78 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed July 19, 2013 via mobile

We visited for our 25th anniversary. This property is very close to incredible. I will breakdown my review in sections.
Short ride from Montego Bay. We used Jamaica Tours.
Check in process was quick and didn't question about early arrival (1pm).
Lobby was clean and large. The decorating was a little odd. It didn't have an island feel.
Bellman took us to our oceanfront room (3132). This hotel has four floors 0-3. Lobby is on 2 beach and pool on 0, 3132 is on 1. You'll get the hang of it. Take the stairs it is quicker.

ROOM
The room was nice and clean. Medium size. It was HOT an HUMID in the room. Turned on AC and headed to beach. One hour later, turned on TV and there was no picture just vertical lines. Called maintenance. Maintenance came and said the TV had to 'warm up' so after 7-8 minutes turn off then back on. Had to do his every time we wanted to watch. Maintenance also put AC on manual high and said it would help humidity. We stayed 5 days and the humidity in the room NEVER got better. Sheets, clothes, money, pages in books all damp. We slept on towels from the bathroom a couple of nights.

FOOD
I will go ahead and get the other thing out of the way that kept this hotel from receiving a 5 star. The food was just average. Breakfast buffet was the best tasting all around. Lunch buffet-cheeseburger. Dinner: we ate at the steakhouse, Mexican, Mediterranean, Japanese. NOTICE Steakhouse is the ONLY dinner place Men can wear shorts. Mexican got our highest rating, but was not great.

NOW WHAT MAKES THIS PLACE GREAT
Staff, Staff, Staff. Every staff member we met was extremely nice. There are folks working everywhere keeping the place looking great. Bring money and TIP generously. You will love the 'STARS' team. This group runs all the activities during the days and performs in shows at night. Shortcake (from the Grand) sat with us at breakfast a few times. She was so nice we invited her to stay at our house if she ever makes it to USA. OMG was another one of our favorite Stars. VIP, SWEETNESS, STINGRAY, HAPPY FEET, CRAZY KEVIN were awesome...and you have to see MoMo as Michael Jackson. The ONLY worker that wasn't pleasant, was working in the gym and no wonder, it was 110 degrees in there.

THE VIEW
This hotel has an incredible pool and beach. The views are postcard quality everyday. Sunsets are beautiful.

THINGS TO DO
Participate in STARS activities during the day and get to go on stage before the nightly shows. Sail, snorkel, kayak...learn to scuba. Parasail$$, down the beach.
There is a small shopping area just down the beach SHANTY TOWN. Souvenirs, clothing, and crafts. Be prepared to barter. The huts look a little sketchy, but the locals were nice. Go all the way to the end to see some incredible wood carving.

We would return here in spite of the little problems with the room and food, because the staff and views were of the charts.

Stayed July 2013, traveled with family
Helpful?
3 Thank RevRev65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 28, 2013
Dear guest,

Thank you for your review of your recent stay with us. We are indeed grateful that you chose to spend your holidays with us and we are quite pleased to know that you enjoyed the company of our sociable and capable staff. Our staff members here are treasured as we know that they give a lot our guests a reason to return. Congratulations are in order for the mentioned staff and we will relay your comments to their department head.

As it relates to your room, please accept our sincere apologies as this is not our standard procedure once we are made aware of a guests’ challenge. Your comments have been duly noted and will certainly be taken into consideration by the respective managers.

We are grateful that despite these glitches that you were still able to enjoy your vacation and that your view of our hotel was not completely tarnished. We do hope that when planning your next vacation that Iberostar will be foremost in your thoughts. Thank you for making it Iberostar Rosehall Suites.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arnold, Missouri
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 19, 2013

Our stay was the second week of June 2013 ..This is the second year that we have stayed at Iberostar Rose Hall Suites and it was better than ever! I did't think it could improve from last year because we thought it was excellent then....but it was even better. The staff is friendly, helpful and glad that you are there. Rooms were spotless, view was excellent! Enjoyed laying on the beach every day and there was no problem getting a spot under a hut. Enjoyed the pool and swim up bar and the bartenders friendly banter kept us coming back...really liked Wailan Jennings (yes that is really his name!) and the excellent drinks he served. Everyday they had a 'drink of the day'. Activieties were available throughout the day including dance lessons by the pool. Food was excellant, atmosphere wonderful. The night life included nightly shows...they started alittle late for us; but the lobby bar had entertainment until it was time for the performance. A shout out to G-Roy at the lobby bar who makes an excellent Mojito. From the bell man when you arrive to the door man when you leave, every one had a friendly smile and made you feel that you were part of the family. We are planning on going back again next year! Can't get enough of this oasis in Jamaica!

Room Tip: All room face the garden and pool areas....not a bad view in the resort. We paid a little extra fo...
See more room tips
  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank 458BetsyH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 31, 2013
Dear guest,

We would like to thank you first and foremost for choosing Iberostar to spend your vacation, and also for sharing your views of your stay with us.

We are truly appreciative of you highlighting our friendly staff, the cleanliness of our rooms, pools and swim up bar, activities and nightly shows. We are thrilled to know that you had such a splendid time here at the Iberostar Rose Hall Suites and that you were treated as stars by Wailan and G-Roy, who by the way will certainly be applauded for providing you with impeccable service.

We are gratified that you intend to return to our resort and therefore look forward to your next visit.


Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethlehem, Pennsylvania
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed July 18, 2013

Our stay was over July 4th week with 19 family members First time in Jamaica for us. Absolutely loved everything about this hotel. The room was large and clean. The bed was super comfy. Only complaint was the condensation that builds on the marble floors, can get slippery after showering. Maid service was thorough. Meals were excellent. After trying the restaurants I would probably stick with the buffet, I was always able to find something delicious there. Shout out to Kurt, the omelet man, always smiling! Dion at Aunt Rubys was awesome! The pool/bar was great fun. Tried every drink imaginable. Great bartenders. We enjoyed the activities/contests. Our kids of all ages had a blast. Cannot say enough about the Star Friends. They are crazy fun, Mo-mo, Sweetness, China, Sting Rae, see you again soon, Your the best! Our kids miss them already. The evening entertainment was very good. The older kids enjoyed the disco and karaoke. The beach was so clean, the water was so warm, and there was never a crowd. Strangely the sand stays cool there. The only issue I had was that the property is not very well lit at night if you want to walk around the pool area or go over to Aunt Rubys, and also the hotel balcony lights go out around 11. Prepare to sit on a very dark balcony at night. All in all hope to return soon. Love the people of Jamaica! Irie!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dbrown65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 27, 2013
Dear guest,

Please allow us to thank you for such a wonderful review of our hotel and also for having chosen to spend your holidays with us here at Iberostar and also for sharing your valuable feedback with the online community here at Trip Advisor.

We are elated to understand that you thoroughly enjoyed the rooms, food, pools, bars, activities, shows, disco and friendly staff. Rest assured we will be certain to convey your regards to these outstanding individuals.

Your opinions are vital to us and as such we have relayed your concerns about the lighting and the condensation to the respective manager for consideration and action.

It has been a delight having you with us for your special holiday and we anxiously await your next trip to Iberostar.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 bubbles Reviewed July 18, 2013

Hi there,

I went to Jamaica with my Boyfriend to this amazing hotel back September 2011. Though it has been a while, i just thought it was only right to give hotel a review.

I only have great things to say.
The hotel was clean, they had great customer service, great entertainment, fantastic staff, beautiful scenery with so many pools and restaurants to eat from, a nice size tv show casing everything.

Overall, i do not have much to say besides its a great hotel with sooooooooooo many things to offer, which included a next door party club, gym, a near by beach with bars who make the best cocktails, and shops which have everything you may be looking for.

Furthermore, i will be returning to Jamaica again! Iberostar will surely be seeing me again as they not only gave me a nice holiday, i made good friends there and had so many laughs with the entertainment team they have.

Anyways, if you are looking for a fantastic hotel in MO BAY, ya better tek ya bk side to this one :-)

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gladys L M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 27, 2013
Dear guest,

Let me begin by earnestly thanking you for choosing Iberostar as your vacation destination of choice and for further extending your gratitude by accentuating the various aspects of our resort that contributed to making your holiday an excellent one.

We are all thrilled to hear that you had such a delightful time with us and that you enjoyed all that our hotel had to offer. It swells us with pride to know that you were pleased with the impeccable customer service and entertainment, fantastic staff, disco, pools and restaurants.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Matawan, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed July 17, 2013

My family of 15 just returned from Iberostar Resort in Montego Bay, Jamaica. We chose this place as our yearly vacation. The resort is undeniably beautiful, the food was Not the best but it was OK! I was very disappointed because there was no Jamaican food served on the resort! My 21 year old son and his roommate stayed over at Rosé Hall Beaches. My husband, myself and my daughter and another family with children stayed at Rose Hall Suites. Everyone that did not bring children in our group were upgraded to the Grand because they overbooked rooms in the Suites! After complaining about our room with a King size bed and a cot, we were told that there were no more available rooms with double beds so she had to sleep on a cot all week even though we were promised a room with a double bed. There were no activities for teenagers. Everythimg except the disco was closed by 12:00. Very boring! The very first night we arrived my son was stopped in the main lobby as soon as he entered the doors. No questions asked only to be told he did not belong on the property. Since my son was dropped off first he did not know our Room number. They would not even allow him to call us at the front desk! This was appalling because once I did meet up with him I found out why he came looking for us! His room had a backed up bathtub, ripped screens, and bugs on the walls! They refused to change his room until my husband and I arrived at the front desk yelling! We did eventually change his room but I am appalled at the treatment of my son! This even happened to my husband and myself as we arrived in the lobby of the Grand! We felt like pheasants when we came on the property of the Grand. My son said the same thing! Totally unnecessary! I will never step foot on Iberostar Resorts again!!!!! And I would not recommend this Iberostar Resort in Montego Bay to anyone!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 27, 2013
Dear guest,

Thank you for taking time away from your busy schedule to share your feedback with respect to our lovely resort, the Iberostar Rose Hall Suites. Having read your review we are saddened to understand that you were not pleased with various aspects of your stay and that you will not return to any of our properties. We would like to express our sincere regrets for any inconveniences you and your family may have experienced; we however assure you that this is not a true representation of our principles of operation or the typical experience of your guests, we apologize for any dissatisfaction.

Regarding Jamaican food we would like to point out that there we do indeed serve Jamaican food. Every morning for breakfast we provide a Jamaican breakfast corner with authentic Jamaican breakfast being served. As well for lunch there is also a Jamaican corner at both the snack restaurant as well as the buffet and we host Beach Barbeque on Thursdays and Mondays that has jerked chicken, jerked pork and grilled fish. There is the Jamaican corner at the buffet on Mondays, Wednesdays, Fridays, and Sundays for dinner that has a variety of Jamaican food available.

Regarding the accessibility to the various properties, it is the policy of the hotels, that guests from the sister properties have limited access to the Suites and the Grand; we do however facilitate visits to our lobby area, should the need arise. We will however speak with our security team with regards to using their discretion as well as how they go about dissipating this information. We regret any embarrassment this may have caused your group, and will put the necessary steps in place to minimize its reoccurrence.

Our Star Friends entertainment crew, also provide various day and nighttime activities where teenagers can participate if they choose. There is a schedule of the activities in our lobby as well as the towel hut that highlights these activities. Nevertheless we do apologize if you were not made aware of this, resulting in your children being bored.

We would like to thank you once again for choosing Iberostar and we do hope that despite these few hitches that we will be given another opportunity to prove to you our commitment to customer satisfaction.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 16, 2013

I went to Jamaica in 2011 for my honeymoon. So I am late entering this review. I loved this hotel. There hotel offered several programs to participate in each day. I especially enjoyed the history of Jamaica tribute and the dances on the beach in the evening. The hotel has a good variety of restaurants to choose from and the drinks (although watered down) were always flowing. The rooms were spacious and clean. We had a garden tub and walk in shower in the bathroom. The room had a balcony, with side view of the ocean, a seating area with couch, chairs and tables and a kind size bed. We did not stay in the room alot, we enjoyed just seating out on the beach. I would definetely go back to Rose Hall Suites if I decide to go back to Jamaica agan.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank T M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, July 23, 2013
Dear guest,

On behalf of the management and staff here at the Iberostar Rose Hall Suites, I would like to thank you for vacationing with us and also for sharing your valuable feedback with the rest of the online community on Trip Advisor.

It thrills us to know that you participated and enjoyed the various entertainment programs and shows coordinated by our Star Friends and that you were also pleased with the variety of restaurants available, as well as our clean and spacious rooms.

It has certainly been our pleasure hosting you and we genuinely look forward to serving you again in the near future and faithfully await your return.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Suites

Property: Iberostar Rose Hall Suites
Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Rose Hall
#2 Family Hotel in Rose Hall
#2 Green Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
Reservation Options:
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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