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“Pretty much perfect”

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Iberostar Rose Hall Suites
Ranked #4 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pretty much perfect”
Reviewed April 8, 2013 via mobile

Good food, nice rooms, clean, nice staff, etc, etc. This is a blueprint on how a resort should be and should be run. For what we paid, it was a great value. This is a 100% would return in a heartbeat place. A no brainer

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kdole923
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, April 9, 2013
Dear guest,

On behalf of the management and staff of Iberostar Rose Hall Suites, I would like to thank you for choosing Iberostar and for taking the time out to share with us and the rest of the online community your review of your stay with us.

It is extremely pleasing to ascertain from your kind words, that you are completely satisfied with your stay with us and that you would return in a heartbeat.
We have had the honor of hosting you at our resort and we certainly look forward to your next visit with us. Once again thank you for choosing Iberostar

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,174 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (1,049)
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Sept Iles, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 8, 2013

Just back from our vacation March30 to April 6 had a wonderful time the hotel is awsome the food is excellent and the staff is amazing this was our first trip and we will definitly go back again,
we would like to thank Rosi Ann and Tracy Ann at the Bouffet restaurant for their excellent service along with the rest of the staff, a big hello to Keeble our pool ground boy for his beautiful smile and attention to the entertainment committee a big Thank you and to the Iberostar Rose Hall Suites for making our stay a truly fantastic time.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 91barbaram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, April 9, 2013
Dear guest,

On behalf of the management and staff of Iberostar Rose Hall Suites, I would like to thank you for choosing Iberostar and for taking the time out to share with us and the rest of the online community your review of your stay with us.

We are thrilled to know that you had such a wonderful stay with us and that you had a true Iberostar experience. Rosi Ann, Tracy Ann and Keeble will certainly be congratulated for making you feel like a Star while with us.
It was certainly our pleasure to have hosted you and we look forward to your next visit with us. Once again, thank you for choosing Iberostar.


Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Easton, Pennsylvania, USA
1 review
Reviewed April 7, 2013

Arrived early & staff did everything possible to get us in our room early.The location from the airport was very close.Hotels grounds & rooms were spotless.Staff was very friendly & provided excellent service throughout our stay,every detail was covered.Food & beverage was outstanding.Would recommend to anyone.Can't wait to return.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank werky1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, April 9, 2013
Dear guest,

On behalf of the management and staff of Iberostar Rose Hall Suites, I would like to thank you for choosing Iberostar and for taking the time out to share with us and the rest of the online community your review of your stay with us.

It has been a privilege to have hosted you at our resort and we are grateful for your kind words regarding our rooms, grounds, food and staff. We are ecstatic to hear that you enjoyed your stay with us, and we sincerely look forward to your next visit.
Once again I would like to thank you for choosing Iberostar. See you soon.


Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Labrador City, Canada
1 review
Reviewed April 6, 2013

Wonderful easter vacation! Kids 6 and 9 lived in the pool and we always managed to find seating. Food was great, loved the Japanese at Beaches the most. Ocean was a little rough so not many activities down that way. Staff for most part super friendly ...found sometimes rushed through our supper hours. Can't speak much to nightlife as we were out by 930 most nights! Overall a great sty and would recommend to anyone.

Room Tip: We had ocean view...great view but we were near lobby so sound travels. However door separating the...
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KimB676
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, April 9, 2013
Dear guest,

On behalf of the management and staff of Iberostar Rose Hall Suites, I would like to thank you for choosing Iberostar and for taking the time out to share with us and the rest of the online community your review of your stay with us.

We are extremely pleased to understand that you had a great stay at our resort and that you enjoyed the food, the pools and our friendly staff. Your kind words will certainly motivate both management and staff alike to continue improving our standards.
Once again I would like to thank you for choosing Iberostar and we sincerely look forward to your next visit.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davenport, IA
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed April 4, 2013

This was our second time staying at the Iberostar Rose Hall Suites in Montego Bay, Jamaica over our children's spring break. We were there in March 2010 and decided to return in March 2013. We are a family of 5 with 3 kids ages 16, 13, and 6. We decided to come back to the resort becasue there is so much to do at the resort for kids and adults of all ages. Also, we really appreciated how close the pool and the beach are to the rooms.
We had two ocean view rooms on the top floor and the view was amazing! We could see all of the pool area, lazy river, and beach. The rooms are large and we even were able to get a connecting room for our three children. They can't guarantee connecting rooms, but we did contact the resort in advance by email and through our travel agent putting in that request. We were lucky they were able to grant our request.
The food at the resort is very good for an All-Inclusive resort. We loved the food especially at the Gourmet Restaurant, the Meditteranean, and the Japanese. We enjoyed the food at the Mexican as well and the Steakhouse (although not our favorite). The service at all the restaurants was great! We ate at the buffet twice for dinner and the food was fine; we just really prefer to have a chance to order off a menu and sit and relax so we went to the ala carte restaurants whenever we could get a reservation. For breakfast and lunch we went to the buffet every day and it was also good for a buffet.
The Star Friends are an added plus to the vacation. They lead lots of games and activities at the pool and the beach for adults and kids all day long. There is never a lack of things to do. The Star Friends are also around in the evening for all of the evening shows. The evening shows are fun, but we have seen them before so it does get a little repetative. It was basically the same shows as three years ago. The Star Friends are great entertainers and the guys were amazing dancers!!! It was fun to watch them dance by the pool every afternoon. They are very friendly and make sure you are having a good time.
You can get free wi-fi in the lobby and the lobby bar anytime. There is no internet access in the rooms.
I also have to say we really enjoyed our day trip to Dunns River Falls and the Dolphin Cove. Our tour guide Maxine was amazing!!! You should ask for her whenever you book tours. We went through apple vacations but she was the person who accompanied us on our trip. She gave us so much information about life in Jamaica. It was so interesting and entertaining.
I definitely recommend this resort. Our check in and check out were simple and stress free!
Hopefully, we will be able to go there again soon!!!

Room Tip: We were in rooms 3424 and 3425. Excellent ocean view and connecting! The only serious noise is whe...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tinsman5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, April 8, 2013
Dear guest,

On behalf of the management and staff of Iberostar Rose Hall Suites, I would like to thank you for choosing to be guests of our resort and for sharing your review of your stay with us here on Trip Advisor.

Let me begin by saying that we sincerely appreciate you vacationing with us once more and we are extremely pleased to understand that you were satisfied with your room, the food, and the overall service you received.

That being said, I would like to point out that each room has internet access. There is an Ethernet port in each room that requires the use of an Ethernet cable to enable internet access to electronic devices, e.g. Laptop. Please bear in mind, however, that there is no Wi-Fi access in the rooms.

Once again I would like to thank you for choosing Iberostar and we sincerely look forward to your next visit with us.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 4, 2013

My husband and I stayed at the Rose Hall Suites for our honeymoon last September 2012. We had an amazing time. The room was clean everyday. The food was great ( although stressing over dinner reservation wasnt the best). The entertainment team were so much fun and hilarious. They kept us laughing, we actually had lunch with one of them. The beach is rather small but was never crowded. Go snorkeling, it was awesome. The swimup bar was great and the drinks were strong. Make sure you go to luminous lagoon if you are going off resort. We plan on going back this year and staying at the Suites again!! Pay the extra money for the Suites ( the beach hotel was nowhere near as nice). Take beach shoes, the ocean and sand are rocky. The only negative thing, we saw a large roach in the lobby. But they have so much food coming in for the restaraunts that its not uncommon.

Room Tip: We had a corner room pool view. It was ocean view as well.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 614RachelM614
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, April 8, 2013
Dear guest,

On behalf of the management and staff of Iberostar Rose Hall Suites, I would like to take this opportunity to thank you for choosing Iberostar and for sharing with the rest of the online community your view on your stay here with us.

We are extremely pleased to know that you’ve enjoyed yet another wonderful vacation with us and that you have already planned on returning sometime in the near future. It has certainly been our pleasure hosting you once more and we sincerely look forward to your next visit. Once again thank you for choosing Iberostar.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 4, 2013

Traveled to Iberostar Rose Hall Suites with my husband and 2 year old son. We all had a ball. Check-in was smooth and hassle free. Our room was magnificent, located on the top floor with a wonderful view of the ocean. The balconies in the rooms are great, it added space to our room and our son enjoyed standing out there and watching the boats go by. The suites are also very spacious, the sofas pull-out into a full-size bed which was perfect for our son (we expected him to have to sleep with us every night but he slept through the night on the pull-out a couple of times too). It did rain a couple of days during our vacation but the kids area had an indoor play area including a kitchen set, a tool set and sand toys (with X-box and Wii for the older kids) so we were still able to get out of the room and do some things even in the rain. The food was also excellent, the buffet was one of the best we have experienced at an all-inclusive resort and we were able to make reservations at 3 of the specialty restaurants too. We would definitely return for another vacation in the future!

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank ERich06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, April 8, 2013
Dear guest,

On behalf of the management and staff of Iberostar Rose Hall Suites, I would like to thank you for spending your vacation at our exquisite resort and also for taking the time out to share with the rest of the online community here at Trip Advisor, your Iberostar experience.
We are overly pleased to hear that you were content with your spacious room and the view it provided and that you thoroughly enjoyed our facilities, food and warm Jamaican hospitality from our staff.

It has truly been our pleasure to have had you vacation with us and we sincerely look forward to your next visit. Once again thank you for choosing Iberostar.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Suites

Property: Iberostar Rose Hall Suites
Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Green Hotel in Rose Hall
#2 Family Hotel in Rose Hall
#2 Romantic Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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