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“Nice family vacation”

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Iberostar Rose Hall Suites
Ranked #4 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Montreal
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Nice family vacation”
Reviewed January 10, 2013

We stayed at this resort the week before Christmas.

The Good :
- Room clean and spacious, with beautiful views
- Food was very good
- Entertainment team was amazing and very friendly
- Beach and ocean were beautiful, and the weather was great
- Small waterpark, and kid-friendly

The Bad :
- Lacking a separate wading pool for kids
- Landscaping and vegetation were average
- No animals on site. Usually kids are delighted with multicolor fish, turtles... They add more "life" and could easily take place in the useless fountains which add nothing.
- Waiters and reception staff not very warm, with some exceptions

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank carinefranck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 27, 2013
Dear guest,

Let me begin by expressing our sincere gratitude on behalf of the staff and management team at Iberostar Rose Hall Suites, for choosing to be valued guests of our lovely resort. We would also like to thank you for taking the time to send us your comments on your holiday with Iberostar.

With this in mind, we are truly thrilled hearing of your satisfaction with cleanliness of the rooms, the beautiful beach and waterpark, the food, and entertainment provided by our entertainment staff. Please note that we do in fact have 2 separate wading pools for children which are located at the Kids Club and can be used by any child between the ages of 6-12 years. We have also noted your suggestion to have some animals on property and will be sure to inform the respective manager. That being said, we would like to use this opportunity to express our genuine regrets if you found that some of the waiters and reception staff were not very warm but however assure you that this is certainly not a true depiction of our standards of operation.

In closing, we again thank you for choosing Iberostar and hope that we will once again have the pleasure of serving you at our resort in the near future.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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kent england
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 10, 2013

spent 2 weeks at this hitel over xmas and new year and what a fantastic time we had. We were recognised and given a welcome by lots of the staff. We were upgraded to a lovely room overlooking the pool and beach, facingating views from balcony, we cant fault this hotel so thats why we returned, the food was exceptional especially the xmas and new year gala. dont know where we put all that food. the room was kept spotless and towels changed twice a day and fridge kept filled up. the staff work so hard a few tips are so welcomed cos they deserve it. Stingray omg, little averil, happy feet kenny and rest of animation team all were so friendly we miss them. the pool was kept clean everyday, no leaves or litter anywhere and paths washed and cleaned all day long. my only moan is that some food was cold but when i told them the chef came rushing out and took it away. anyone going here can expect a holiday of a lifetime and we will return again. thanks iberostar. i miss my jamaican cream.

Room Tip: ask for rooms on 4000 side.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
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    • Rooms
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    • Service
Helpful?
4 Thank manicm00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 27, 2013
Dear Guest,

On behalf of the management and staff at Iberostar Rose Hall Suites, thank you for not only choosing Iberostar Rose Hall Suites to spend your vacation, but also for sharing your feedback with regards to your experience at our resort.

It has been an absolute honor to have hosted you once again. We very much appreciated your kind remarks about our friendly and accommodating staff who put all effort s into making each vacation memorable, the array of various appetizing foods presented at our Christmas Eve and New Year’s Eve Gala Dinners, as well as our well-kept rooms, pools and grounds.

We hope that you will again consider vacationing at Iberostar Rose Hall Suites, your home away from home and we sincerely look forward to your next visit.


Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 10, 2013

We returned to Iberostar Rose Hall in 2012 after having a wonderful experience at Iberostar Rose Hall Beaches during the previous year.

My experience with this place made me realize that any hotel with little children is bound to have mattresses which were urinated on and which the housekeeping administration considers to be a normal occurrence. Therefore, they feel that replacing a urine soaked mattress is not something at the top of their priorities. The bottom line is that one of the mattresses in our room was stained with urine and smelled. We requested a transfer to another room, where one of the mattresses was in the same condition! When I asked the manager to come with me and see it for herself, the reply was "I believe you". We finally settled in a room with clean beds.
On the upside, the beach was beautiful and clean, as was the pool. There was no shortage of palapas or spaces by the pool. The food was palatable with a variety of healthy choices. So if you are lucky to get a clean room and a clean mattress, you might have quite an enjoyable experience.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank KBNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, February 2, 2013
Dear guest,

On behalf of all the staff and particularly the General Manager at Iberostar Rose Hall Suites, we would like to thank you for not only choosing our lovely resort to spend your vacation, but also for taking the time to send us your comments on how your holiday went with us.
We are sincerely thrilled to understand from your comments that you were overly satisfied with the variety of foods, the cleanliness of our beaches and pools, and the abundance of lounge chairs available.

On the other hand, please note that we understand that at times small children may have little accidents in the bed; however we do in fact have a system in place in order to address these isolated issues and we in no way consider these, or any other issues for that matter, to be insignificant.

We sincerely regret any discomfort that may have been brought about due to this inconvenience.

In closing, we are thrilled to have had you vacation with us, and we do look forward to having you stay with us once more.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kingston
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed January 10, 2013

Went to the Suites for our anniversary with our young son. This made our 3rd trip to Iberostar Rose Hall (Grand once and second visit to the Suites). Our first trip there with a child.

This is a marvelous property with a great stretch of beach, numerous bars and restaurants, large pool etc. Although I am not entirely a fan of the big hotel feel as it can lose some of the appeal of a luxury resort, they have done well to maintain the property.

Check-in was painless. We stayed in a room in the block between the Suites and the Grand, and this is the only drawback as it is a bit of a trek to get there with dim corridors. Ask for the rooms on the other side if you can. The rooms are well appointed and were clean enough to satisfy the neat freaks that we are. They provided the best hotel crib that we have seen and our son actually slept well for outside of home the first time.

Bar service is good and they do have a good variety of drinks that should keep you happy. Just short of the very high end stuff found only Grand but is still better than most all-inclusives. They have a few Spanish house wines that are better than the average as well.

Service was excellent, the staff were polite and very helpful especially in the restaurants. They made me proud to be Jamaican, which I cannot say for all the local hotels we have stayed at.

Traveling with a child, we were happy to see that the hotel allows parents to enjoy themselves whilst supervising their children at the main pool, beach or water park. Everyone melts into one big group and the kids all make fast friends. That being said, you can still go as a couple and have a blast without having children all around you, which we have done in the past.

Now for the food, this is the reason I bothered to write a review in the first place. I used to consider the Sandals chain as being the leader in all-inclusive hotel cuisine but I was blown away by the variety and quality on offer at the Rose Hall Suites. The buffet spreads were great and we easily found food for our son. We made reservations for a la carte each night and could not have been happier. Tried the Mexican restaurant even though we are not big fans as there were no availability elsewhere and left there totally stuffed with big grins on our faces.

All together an excellent stay that will make it difficult to go elsewhere for our next trip even though we typically enjoy the variety.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PPDc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 27, 2013
Dear guest,

First of all, we would like to say a very special thank you on behalf of the management and staff at Iberostar Rose Hall Suites for choosing to be valued guests of our hotel for yet a third vacation. I would also like to thank you for taking the time out to share with us and to the rest of the online community, your review of your stay at our resort.

It certainly motivates us to continue improving our services upon hearing that you enjoyed yet another excellent visit with us. It is extremely gratifying to know that you were again satisfied with the cleanliness of our rooms, the friendliness of our staff and last, but certainly not least, the myriad of delectable foods available for the duration of your stay.

We are quite confident that you will grant us the honor of gracing us with your presence at our hotel once again, and as such, we sincerely look forward to your next visit.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 9, 2013

We got here not by choice, Iberostar Beach had overbooked hotel so we were upgraded. Larger, beautifully kept property. Staff everywhere were five star plus. Rooms were quite nice and kept immaculate; if you want early cleaning make sure you let them know..or it may be four or five before room is done. Break down of trip....Front staff: Damion and Lance..Excellent, thank you for diffusing my angry arrival , and ensuring we were always taken care of. I wish I knew our maids name, you made our stay comfortable and took care of us in lots of little ways.
Restaurants, Steak House...Richard we will never forget you or all our meals there. Beach Party Lunch on Monday is fantastic...have more of the steel bands on the beach..MANAGEMENT we are in Jamaica! The visitors loved this. Very little authentic food is available except for a small station in the buffet four days a week.
Buffet is good, rather repetitive, very clean...Staff wonderful. Kacy, Kerry, Natasha , thank-you. MANAGEMENT...Do not berate staff in front of visitors, Breakage happens, You should not charge staff for this. Their wages are low to start with and most breakage are a result of children darting around or people bumping them. MANAGEMENT vistors like variety and some authentic food. Why else do we travel to your country. Have some soft reggae playing or calypso...not modernistic in the Spa and bars.
SPA- girls are fantastic, services the best I have ever had.
Mediterranean a la carte, one of the best meals our family has every had. Natasha..OUTSTANDING young woman. Again MANAGEMENT...you only show up and follow up on the staff and tables. Interact with the people. You always look angry in your Jackets and ties. You never ask us what we think..you are imposing and create a very tense atmosphere.
The other restaurants were very good with outstanding staff. Tannis at the buffet, I would have loved to bring you to Canada. You would kill it in the hospitality industry.
Star friends and entertainment ...all of you work long days and put their hearts in to looking after children and doing whatever they can to entertain by the pool, in the theater and being ambassadors for Jamaica. Show on Monday is very good, beach party is fun, the rest a little repetitive. MANAGEMENT...use more locals for nightly entertainment. Contortionist and fire eater are there twice a week at night..use them during the day elsewhere. Bring in Steel band three or four times a week during day and night. Utilize the talent that is Jamaica. Your five star could be a Five diamond with a little work.
Grounds staff, Pool staff, Maintenance (We got to see them a lot..five times till they replaced our lock) All hard working and great. Hilton, thank you for your smiles and the fresh coconut.
Put phones on each floor so we can phone down with problems, not run to the front desk constantly....its a long trip...
Bar staff, fantastic guys, Redrick, Chrispopher, Jules, always smiles. Great young men.
Again MANAGEMENT...give your staff a place to rest between split shifts, a place to have meals, lounge and relax. Making them leave premises is not great for your image.
If you want a great place to stay, this is one of the best I have been to. A few tweeks and this could be a diamond property. Would I go again...yes...also if you want any tours contact Your Jamaican Tour Guide....these people showed us the rest of Jamaica in comfort, style and were very prompt and reasonable.
Iberostar you have hired excellent locals to provide service to vacationers.... Reservations should be careful with the overbooking problem. Take care of your staff, they are the most important commodity you have. Thank you for a lovely holiday, a very nice property, and your hospitality. Anyone should be satisfied with staying here. Well worth the price. Remember you are traveling in their country and be appreciative A small note of concern..no breakfast items on room service and no drinks such as juices or extra pop or water can be delivered to your room. You have to have a concierge bring it to you...annoying with such a small mini bar with no juices and only two water every two days. MANAGEMENT?

Room Tip: Rooms facing ocean are very nice, all are suites. IF you wish to be closer to restaurants or pool t...
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  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank prairiedust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 27, 2013
Dear guest,

Let me begin by expressing to you our most sincere appreciations on behalf of the management and staff at Iberostar Rose Hall Suites for having chosen our lovely resort to spend your vacation. We would also like to say thank you for taking time away from your busy schedule to send us your comments on how your holiday went at Iberostar. Let me however stress how truly honored we were to have had the opportunity to serve you.

It certainly gives us a great deal of satisfaction hearing that you have had a very memorable experience at our resort and moreover, it was pleasure learning about your satisfaction with cleanliness, food, entertainment and last but not least, the friendly and attentive service provided by our staff. On the other hand, please note that we do in fact have an area where staff can go between shifts and therefore if an employee chooses to leave the property and come back, it is due to their personal preference and not because they have nowhere else to go. In addition, the standard for waters inside the room is 1 gallon jug and 2 bottles per day, along with a variety of sodas and 3 beers every day which is restocked every day. However if a guest would like more water, the request only needs to be made and our staff will be more than obliged to accommodate your request.

We are nonetheless extremely pleased to understand from your kind comments that overall, you had a very enjoyable and relaxing time at our resort and we therefore genuinely hope that we will once again have the absolute pleasure of serving you in the near future.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethany Beach, Delaware
Level Contributor
107 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed January 8, 2013

Stayed at the Rose Hall Suites for 13 days and 12 night, spending Christmas and New Years in Jamaica. This was the fourth time to the Iberostar Suites and the sixth time to Jamaica. No hotel is perfect so there were a few mistakes, however, if you go looking for a perfect vacation and find one let us all know! It's all about how you deal with the bumps in the road.

We arrived earlier than 3pm so our rooms were not ready. We were given full access to the property and came back after eating at the grill. We got our 2 rooms and one of the rooms had the worst view, could not even see the sea. The front desk instructed us to come back in the morning for a switch. We moved both rooms the next day and had a much better view.

The food is really top-notch most of the time. Making reservations at the specialty restaurants can be a tedious process, but try and make your reservations as soon as possible. You can make reservations based on how many night you stay. We stayed for 12 nights so we were able to make 5 dinner reservations at a time. We ate at the Gourmet, Mediterranean, Mexican, Japanese and Ruby's steak house. All of these were top notch, except for Ruby, where the steak was not as tender as we remembered it being in the past. Service is what is expected for Jamaica. The buffet dinner offer a wide selection of choices and endless quantities.

Christmas eve and New Year Eve dinners were amazing. It would be physically impossible for you to try everything offered, the human stomach is not big enough! All types of seafood, beef, pork, lamb, sushi, pasta. Desserts were really good....I gained 8 pounds in 13 days!

I have no idea which bar one of the other reviewers went to where they waited 15 minutes for service, not any of the ones I went to during my 13 day stay. Whether it was in the morning by the pool or at the grill in the afternoon, lobby bar at night, we never waited more than a few minutes for a drink from a VERY friendly bar tender. Whether you tip or not you were always met with a smile and willingness to serve. Christopher, Jules, David, Lenois and Glenroy at the pool area were just so happy and service oriented. Then there is Doreen - one of the nicest people we have met on the island. She is at the lobby bar with Wailan, another fine gentleman.

The Star Friends are part of the entertainment crew that organizes the daily activities and spends time getting to know the guests during the day. In the evening they put on shows at the theatre. Some nights there are professional shows that are entertaining. The show includes a man that walks and lays on broken glass - unbelievable!

The beach is made up of white sand leading out to three man made reefs teaming with wildlife. All sorts of tropical fish, puffer, long jaw, doctor fish and some lionfish too. I saw a school of tuna just past the man made reef. Watch out where you step because there's a lot of urchins out there.

I took a kayak out a few mornings from the dive shop hut to go to the outermost reef. The water is not too deep and you can see fish from the surface, too. It was a little awkward when the staff at the dive hut asked me for my sandals and another time my watch. Not affiliated with the Iberostar, I think they were part of Dressel Dive shop. I have been to the islands enough times to joke it off, and go on my way. I'm sure some tourists give them things, that is why they ask.

The rooms were fine, neat and not musty smelling. We stayed on the fourth floor which is a plus because the noise travels through the floors, as I know because we stayed on the other floors during different stays. The gardening staff woke us up at 7am one morning shouting at each other. The doors do slam hard, and some other guests don't seem to understand just because they are awake doesn't mean every one else is up too.

We wanted a one-hour late checkout, (checkout time is 12 noon) and when I requested a late check out the front desk said no. This was the first time in 4 stays we had been declined a late check out. I persisted and the front desk employee said he would have to wait for an answer form his manager when they arrived. At 11:40 the front desk advised me that I could have a late check-out. At that point is was too late because we had readied ourselves to comply with the 12 noon check out.

Overall there we were quite happy with the trip. Nothing is perfect, but when the weather is 80 and the sun is shining and the reggae playing....it sure is better than the cold, dreary climates.

Suggestions: Make dinner reservations as soon as possible. Bring your patience, and relax.

Room Tip: Ask for a fourth floor room to avoid a lot of noise from above.
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank TommyRo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 21, 2013
Dear guest,

On behalf of the staff and management team at Iberostar Rose Hall Suites, we would like to thank you for taking the time out of your busy schedule to share with us, and the rest of the online community, your opinion on your stay at our lovely resort. It was an honor and our pleasure to have hosted you and your family.

We are truly thrilled to have contributed to making your holiday a wonderful one and are also deeply grateful to you for your special mention about our Christmas Eve and New Year’s festivities and last, but certainly not least, the friendly, entertaining and attentive service provided by our staff.

With that said, your concerns about the behavior of staff at the Dressel Dive Center will most certainly be directed to the respective manager responsible for the Dressel Dive Center.

We are quite confident that you will again be staying at Iberostar and we therefore sincerely look forward to your next visit.


Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Level Contributor
41 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed January 8, 2013

This is the nicest all inclusive hotel I have stayed at.. The rooms at the Suites are huge and very clean. The beach and pool are very nice. The food is just OK but it is better than most other all inclusive hotels where I have previously stayed. My primary complaint is that there is only wi fi in the lobby. The rooms require an internet connection and there is no wi fi connection on the beach or at the pool.

  • Stayed January 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
1 Thank Jstick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, January 15, 2013
Dear guest,

On behalf of the staff and management team at Iberostar Rose Hall Suites, please receive our most genuine appreciations for not only choosing to be valued guests of our lovely property, but also for taking the time to send us your comments on how your holiday went with us.

With that being said, it certainly motivates us to continue improving hearing that you have had an enjoyable experience at our resort and were satisfied with our rooms, pool, beach and food. We have also noted your complaint about internet access and will be sure inform the respective department manager as we are always seeking to improve on our already superb services and facilities.

We are quite confident that you will again be staying at Iberostar and we therefore sincerely look forward to your next visit.

Quality Manager - Iberostar Jamaica
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Suites

Property: Iberostar Rose Hall Suites
Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Rose Hall
#2 Green Hotel in Rose Hall
#2 Romantic Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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