We stayed at the Iberostar Rose Hall Suites from Dec 26 - Jan2 2013. This was our 4th Iberostar location we have stayed at. Overall I think this is a great resort for families. Here are my comments:
Check in - when we checked in the hotel was over booked. This meant that some families were asked to stay at the Beach or Grand hotel on check in. We were lucky to get the ocean view room we requested but did not get two double beds. Instead we got a room with a king bed, sofa bed and they brought in a cot. We only received one room key and no towel cards because they ran out. Not a great first impression but by the next day we received the extra key and towel cards after informing our AC vacation rep of the issue.
Room - it was clean, spacious and had a nice washroom with double sinks, tub and shower. The room smelled a bit musty and after several complaints they brought in an air cleaner that solved the problem.
Food - we loved the food. Great selection, quality and presentation.
Service - great service all around. The people were very nice and friendly.
Pool - two pools and a lazy river. They were kept clean and were quite large. You needed to wake up early to get a lounge chair. By 10 am they were all reserved.
Beach - a bit rocky. Not the best I've seen but good.
Overall if you are going to this resort pay the extra money for the Suites. The Beach hotel is right next door but is not as good and we met several people who were unhappy there. We had a great vacation and enjoyed our stay at the Suites.
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- Also Known As:
- Iberostar Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Rose Hall Suites Jamaica - Montego Bay