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Iberostar Rose Hall Suites
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2,884 - 2,889 of 4,610 reviews
Reviewed November 11, 2012

We just came back from a week at the Iberostar Rose Hall Suites and couldn't be happier or more relaxed than we are.
The hotel is about half an hour away from the Montego Bay airport.
The property is gated with a security gate in front and on the beach were security guards patrolling as well.
The hotel itself is very big, has four floors and is in the shape of a "U". In the middle you have the two pools, one overflowing infinity pool overlooking the beach with a beach bar in it, a smaller pool for playing sports like volleyball or whatever and a "pool" about eight feet wide which curves around a bit and you can take a float and just float in a circle, just for fun.

The garden/ landscaping is very lush, with tropical plants everywhere and palms. The whole property struck us as very clean, people were constantly mopping, sweeping, cleaning and just keeping everything in shape.

The room we had was on the fourth floor, near the beach. We had a great overlook over the pool area which looked really inviting during the day and spectacular at night.
Our room was spacious, clean, we had a king size bed which was very comfortable and the bathroom was really nice too. Lots of granite and marble, with huge mirrors and a huge tub (had a nice shower as well).
We also liked that the doors to the hallway as well as to the balcony seemed to be double isolated or so, there was no sound coming through.
Drinks in the fridge, like different kind of soft drinks, water and beer were included and were refilled at least once a day.

The staff in the hotel was incredibly friendly, polite and always smiling, very pleasant.

Outside the hotel, up some stairs were three tennis courts located. Two were in excellent shape, the third one not so much but still playable. Water and bathroom facilities were there as well. We also met the tennis pro Alex who has a really nice game. We did not take lessons but observed other guests taking lessons with him. Alex is a very good pro and gives you not just a good workout but also really good advise for your game.

And now the food... we were told the hotel has a big main restaurant and several specialty restaurants. We wanted to try those but never got to it, the main buffet was just SOOO good.
It didn't matter if you got there for breakfast, lunch or dinner, there was always a big choice for everybody.
Lots of fresh fruits like passion fruits, water melon, papayas etc., lots of different kind of salads, different kind of fish dishes/ meat dishes, pasta, either ready to go or a cook can whip you something up, pizza ready to go, chicken, seafood dishes, meats and cheeses, yoghurts and a whole yummy dessert section.
The desserts were very good, a lot tasted like European desserts, very nice.
The food selection was always big, the dishes looked fresh and appetizing and very clean, so a big applause to the kitchen staff!

The beach had plenty of those umbrella huts and a lot of lounge chairs. The lounge chairs were a bit used up already (your butt was close to hitting the ground it felt like) but still manageable.
The beach did not really have palms though. The water of the sea was warm but with a good amount of seaweed.

Internet access did not exist in the rooms, unless you had a laptop with you. In the lobby you had FREE internet access, but the server was a bunch of times really slow. The lobby is huge, with a lot of seating available. In the evenings there was live music and a cozy atmosphere. A lot of people just hung out and played on their I-pads/ I-phones and just chilled.

In the end, if I would have to describe the whole Jamaican experience in one sentence, I would say "it was a very, very relaxing vacation with friendly people in a very luxurious place." If you just want to relax and recharge your batteries, this will do nicely :o).

Room Tip: Choose a room on the upper room, you will get rewarded with an amazing view of the property at night.
  • Stayed: November 2012, traveled as a couple
    • Value
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5  Thank Indra110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this reviewResponded November 17, 2012

Dear guest,

On behalf of all the hotel staff, and particularly the manager at Iberostar Rose Hall Suites, we would like to express our gratitude to you for choosing to be valued guests of our lovely resort. Additionally, we would like to thank you for taking the time to send us your comments on how your holiday wentat our hotelas it is through communications of this nature, that we are given an opportunity to assess and evaluate our performance to ensure that we deliver the level of service expected from our hotel.

We truly feel honoredto have provided you with such an outstanding holidayand are ecstatic to hear that you were able to enjoy numerous features of our resort such as our relaxing atmosphere, beautifully appointed property, cleanliness, spacious rooms, delicious food, and especially our staff.

In closing, we are extremely thankful for your kind recommendation of your resort and hope that we will once again have the pleasure being your hosts as it would be a privilege to serve you once more in the future.


Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 11, 2012

The Rose Hall Suites is about as clean and friendly a place as we've ever stayed. The staff must go through a rigorous Orientation program, with only the top notch being chosen to remain. We even saw small families and a fair number of small kids, which gave it an even friendlier touch. The breakfast and lunch Buffets were very satisfying and offered a nice variety of meat and nonmeat selections. As for the sit-down dinners that required reservations, our favorite was the Mexican, which offered much more than the typical fare, The evening entertainment differed every night, and the singers/dancers were VERY talented......not-to-mention very friendly and very willing to talk to you. The liquor was very good, with some top shelf selections. However, our room minibar was stocked only every 2 days and had only 3 not-very-tasty beers. Having the famous Red Stripe in the minibar would have been a nice touch. This is not a criticism, but if you are looking for a place that has sidewalks for you to walk anywhere beyond the Suites grounds, you will not find any. Nor will you find a bus. But, taxis and tours are easy to arrange. And, did I mention Clean? In 4 days, we never saw a grain of sand in any building, nor did we ever see any trash or even tiny pieces of paper on the sisewalks or grounds (which are very attractive and carefully attended to). Overall, we'd give the Rose Hall Suites a big thumbs up!

Room Tip: Not a High-Rise, so if you want to see the sun rise, choose a top or near-top floor.
  • Stayed: October 2012, traveled with friends
    • Value
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5  Thank cisco289
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this reviewResponded November 17, 2012

Dear guest,

We would like to use this opportunity to thank you for not only choosing to stay atIberostar Rose Hall Suites, but also for taking time away from your busy schedule to share with us and the rest of the online community , your experience at our hotel.

With that being said, we find it extremely gratifying to have contributed to making your holidayoutstanding and very much appreciated you highlighting the aspects of our resort which you found satisfactory including our food, drinks, cleanliness and most importantly our friendly staff. We would also like for you to know that we have taken note of your suggestion regarding the beer in the mini bar and will be sure to notify the respective manager.

We genuinely hopeto be able to offer you our hospitality againat our hotel in the future and therefore we invite you to return at your earliest convenience.


Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 9, 2012

My wife and I recently returned from our second vacation at the IB* Rose Hall Suites. We had a wonderful time. We flew Jet Blue connecting in JFK. Never again will we connect through JFK. In the future, if we are to travel to Jamaica, we will still use Jet Blue but connect through Orlando.

After our arrival at Sangster Int'l Airport things could have been smoother. We searched out and finally found our transfer company; Tropical Tours and they were terribly disorganized. Suitcases are loaded into the back of the mini-bus through a window. After waiting 20 minutes for our driver, from the airport to resort was about 40 minutes for about an hour total. Our return was simply ridiculous. On the return the driver was late and it took over an hour. Since he was late for our resort pick up means he would be late for the rest of the other resorts guests. When we stopped at the Riu MoBay the people to be picked up could not be found. He searched for 20 minutes to try and find the guests. DUH ! Since the Riu is about 10 minutes by taxi and he was very late to pick them up, it stood to reason; they got tired of waiting, or were worried, and they,more than likely, took a taxi to the airport. When we arrived at the airport the driver lowered all the luggage, yup, through the window. Next time; private transfer.

Check-in was very easy. We were greeted by a representative from the Public Relations Dept. She was wonderful and wanted to make sure we were made comfortable.

We had requested a top floor room near the beach and our request was honored. The room was beautiful and the a/c was perfect. The maid service was very good. She kept our room spotless and she was very pleasant. Our mini-fridge was stocked as requested on a daily basis. Room service is available but we did not use it. Although for our Anniversary Public Relations sent up chocolate covered strawberries and Champagne. We kept the strawberries but graciously declined the Champagne since we do not drink alcohol. Very thoughtful of the PR Dept. and just another in a long line of positive experiences with them.

The food throughout the resort was very good to excellent. We had requested a simple but special meal since we were celebrating our Anniversary and they were more than up to the task. We found the buffet to be very good with a wide variety of food. The coconut fish was outstanding. If there was something we wanted but was not on the buffet; the Chef and his cooks would go out of their way to satisfy any reasonable request. All of the restaurants,except Aunt Ruby's beachfront, are air conditioned and very comfortable. Aunt Ruby's is where we had lunch everyday and twice a week there was a BBQ on the beach. One day it included a Steel Band which added to the "Caribbean" feel of the resort.

The entire resort is extremely clean. The best part about the grounds, for us, was how easy it was to navigate the property. From the lower lobby to the beach it is approximately 60 yards. The infinity swim up bar is very nice and active but not overly loud up and until 5PM. We spent 90% of our time on the beach. We positioned ourselves halfway between the Suites and the Beach sections and the Beach was definitely louder. There is drink service on the beach and the waitresses were great and worked very hard.

The beach was very nice and there was absolutely no problem with securing a palapa at any time of the day. Granted, we were there in October which is "off season" but there seemed to be plenty of palapas and loungers for everyone. We did not have one rainy day and the temperature was between 86-88 F/ 30-32C. It did rain heavy a few night but another plus for this resort is; you never have to venture outside to go from your room to the restaurants. Even Aunt Ruby's is a short 10 yard walk from building #3. All buildings are connected by interior, air conditioned hallways.

While we were there; "Heroes' Day" was being celebrated by all of Jamaica. The occupancy jumped up considerably, with hundreds of Jamaicans, during the week-end but it never seemed crowded except for breakfast in the buffet. Even with the jump in occupancy, no problems securing a palapa at any time of the day. Entering the ocean was easy and at times the water was more like a lake than the ocean and that was perfect for us since we both have mobility issues. The water was remarkably clean with a tiny bit of the occasional piece of sea weed. Some people would complain about the rocks in the water. They were actually stones and,it's true, in some places there were more stones than other places. We found, directly in front of Aunt Ruby's restaurant was the best place to enter the water. People would walk down from the Grand section to use that portion of the beach. We were told, by more than one Grand guest, that the Grand section is the most rocky of the three beaches; Grand, Suites, and Beach.

We met some wonderful people from: Massachusetts (almost neighbors), New York,Jamaica, and Germany. We did not come across any obnoxious guests. Lots of people having a great time but nothing out of the ordinary. Security was always there but very discreet.

The staff at the IB* Rose Hall Suites is outstanding. They go out of their way to insure their guests have a wonderful vacation. The Resident General Manager goes out of her way to interact with guests and has a sincere concern for any problems. The Director of Public relations at the Suites is top notch. She has an "army" of assistants who go above and beyond to address any issue that need to be addressed, i.e.; restaurant reservations, or some requests as simple as, but much appreciated, printing out a boarding pass. I visited the Beach section and went into the Public Relations office with a very basic question; "what is the show tonight at the Beach section"? Three people,in the office, and they could not answer the question. To say the least; a very disorganized group. That is the ONE complaint, regarding our entire stay, at the IB* complex.

The rest of our vacation was perfect in many ways. The entertainment staff did a great job and were not "in your face" to participate. They would ask but after a couple of days realized we were not interested. They were very friendly but very respectful. A hard working group of very nice young people doing a great and difficult job; day in and day out.

Tipping: Everyday we tipped our maid, waiters/waitresses and others who went out of their way to make our vacation memorable.

In conclusion:
The IB* Rose Hall Suites runs like a "Swiss" no, "Austrian" clock (inside joke). I sincerely believe; "a well run business starts at the top". From the Resident General Manager and throughout her staff the "Suites" do a terrific job.

We refused to let the flights or the transfers mar or detract from our outstanding vacation and Anniversary celebration. We look forward to the day we will be able to return; whenever that may be.

Room Tip: Tell your T/A about request and follow up with an email a week before arrival
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
7  Thank Singer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this reviewResponded November 17, 2012

Dear guest,

On behalf of all the staff and the entire management team of the Iberostar Rose Hall Suites, let me begin by saying thank you for choosing to spend yet another vacation at our resort, this time for something as special as your anniversary. We would also like to express our sincere appreciation for the time you have taken to share with us and fellow travelers, your honest opinion of your stay at our resort.

We are genuinely delightedto hear that you have again had a memorable experience and were exceedingly satisfied with several aspects of our resort including our friendly and efficient check-in, comfortable suites, delicious food, cleanliness, picturesque beach, lively entertainment and lastly our dedicated staff. We will certainly inform al the persons and departments mentioned above that they have contributed tomaking your holiday special.

We are quite confidentthat you will be staying againat Iberostar and as such we too sincerely look forward to you next visit.


Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

We researched several hotels, where to stay and what to do, ect , ect. The Iberostar Rose hall suites was fantastic! We loved our stay and could not believe the quality of service, food, shows and overall properties! The poolside bartenders and wait staff were so accomadating and friendly and many, many staff members (Gerard W was an awsome employee that stood out to us) always asked how our stay was, and if we have everything we need. The only time we did not hear this was when we checked out...we did not get so much as hope you enjoyed your stay, how were things, come again, ect. We also really did not feel welcomed upon arrival...so it seems it is just this area of the hotel (front desk) as the rest of the staff made up for this 10 fold. We plan to return to this beautiful resort, people and the island of Jamacia. It truly is a beautiful place and would recommend this highlighly to any one. It is a little more than some other options in area, but is well worth the extra cost and don't feel at all that it was not worth it.

Room Tip: Bring a extension cord if you have things to plug in as very limited plugs. I needed one for my CPAP machine and needed to unplug a lamp to use it and also the same for my portable router for my ipad ( no wireless in rooms)... and you need it if you are a tablet user.
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
8  Thank Cdiguy68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this reviewResponded November 17, 2012

Dear guest,

We would like to thank you for the opportunity you have given us by choosing to be valued guests of our luxurious resort, Iberostar Rose Hall Suites. We would also like to express our gratitude for the timeyou have taken away from your busy schedule to write a review for Tripadvisor about your opinion of your holiday at our hotel.

Having said that, it certainly strengthens our determinationto understand from your comments thatyou have not only felt like a star at Iberostar but also will recommend our hotel to others. Additionally, it was very gratifying to hear that you were exceedingly satisfied with the quality of our food, entertainment, property and the excellent service delivered by our staff. We would however like to apologize if you were disappointed with your arrival and departure from the hotel but will be sure to notify the respective manager about your experience.

We are thankful that despite this isolated issue you were satisfied with the hotel in general and hope that if ever returning to our beautiful island of Jamaica, you will not hesitate to visit us as we would consider it an honor to serve you again in the near future.


Quality Manager - Iberostar Jamaica

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 7, 2012

We have been on many AI stays, and this ranks amoungst the best, food very plentiful and excellent quallity, theme resturants excellent, staff wonderful, nothing to much trouble, entertainment team were great, . Rooms very spacious and cleaned to a high standard. We had been delayed by Hurricane Sandy, but this did not spoil anything. Would deffinately visit again

Room Tip: all rooms had a sea and complex view
  • Stayed: October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
5  Thank richbish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this reviewResponded November 17, 2012

Dear guest,

Please allow us to extend a very special thank you on behalf of the management and staff at Iberostar Rose Hall Suites for not only choosing to spend your vacation at our lovely resort , but also for taking the time to share with other travelers, how your holiday went at Iberostar.

That being said, it undoubtedly motivates us to continue improving hearing that we have been successful in providing you with not only a wonderful holiday, but an unforgettable anniversary and are extremely glad to hear that you enjoyed our rooms, food, entertainment and last but not least our staff. We look forward to seeing you again at our hotel.


Quality Manager - Iberostar Jamaica

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