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“Great for kids”

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Iberostar Rose Hall Suites
Ranked #4 of 6 Hotels in Rose Hall
Certificate of Excellence
GreenLeadersGold level
Washington, DC
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great for kids”
Reviewed March 17, 2012

We stayed 6 days at the Iberostar Rose Hall Suites in mid-March. Our 5-year-old daughter had a great time. The kids club is fantastic, which moves around the pool area during certain times of the day. They somehow seem to know every child guest's name and are always coordinating the kids into some activity. All of the kids feel special.

The lazy river is not too big and lots of fun for kids. The infinity pool, even though the hotel was packed, was never too crowded. They also have a pool for playing volleyball. Next door there is a "pirate ship" play area for kids, with a small pool and water slides and a giant bucket that fills with water and dumps itself into the pool and then refills. The beach is great - best in the early morning when the water is calmest. No waves to speak of, but the wind would make things a little choppy later in the day.

The service is friendly and accommodating. Actually, the best thing about the hotel IS the service. Just impeccably good staff. The rooms are spacious and clean. The food is okay -- dishes are hit or miss. But definitely go for the grilled chicken with jerk sauce, which is at the buffet some nights and once a week featured in an outdoor cookout in front of the beachside lunch buffet restaurant. We stuck to the buffet restaurant, not wanting to deal with making reservations at one of the specialty restaurants. My suggestion would be to allow guests to make reservations for the restaurants over the internet before going on vacation or over the phone while on vacation. Sitting and waiting for your turn at the guest services desk to make restaurant reservations seems like an unnecessarily onerous process when you'd rather be enjoying yourself at the beach or pool.

The week we were there it was packed. The usual lounge chair wars broke out among guests. Signs say that the hammocks may not be reserved, but by the crack of dawn guests were leaving their towel, books, flip flops, or some other "this is MY chair" signifier on every available hammock as a means of reserving a spot. If you're not quick, you lost a chance to have your family sit together near the pool, even while the reservers were AWOL for hours on end, just their flip flops enjoying the lounge chair. There's got to be a better system of enforcing the "no reserving" rule than vigilantism.

Our trip was well-organized from start to finish thanks to travel agent Jennifer Byrne at www.thetropicaltravelers.com. No hitches getting to and from airport. The whole vacation was a smooth operation.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank travelful
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 22, 2012
Dear guest,

Thank you so very much for taking the time out of your busy schedule to post your review and such pleasant remarks of our resort, Iberostar Rose Hall Suites. We are so happy to know that you and your daughter enjoyed the kids club so much and will be sure to pass along your comments. Also, just for clarification, please note that the beach BBQ actually takes place not once but twice a week; on Mondays and Thursdays from 12:00 pm to 2:00 pm.

We will take into consideration all of your comments and suggestions as we are constantly looking for ways to further improve on our already superb services and facilities to guarantee total guest satisfaction. It is truly our goal to dedicate ourselves entirely to ensuring our guests are provided with excellent amenities, accommodations, quality service with a smile and an overall unforgettable experience. It would be our pleasure to host you once more at our resort and hope you will not hesitate to visit in the near future.

Quality Manager - Iberostar Jamaica
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London, Ontario
Level 5 Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed March 16, 2012

The service is excellent, it is safe and clean. The entertainment is wonderful and it is very easy to make a la carte reservations. The food is exceptional.....even the buffet restaurants. The beach is clean and there is service all day long. We have spent many vacations in the Caribbean and in Jamaica and by far this is the best spot. Our kids loved it. So did we.

  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WTA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 22, 2012
Dear guest,

On behalf of the management and staff here at Iberostar Rose Hall Suites, thank you for choosing to be guests here and in addition for taking the time share such a lovely review of resort. Your comments about our resorts dedication to the wellbeing and safety of our guests, cleanliness, lively entertainment and excellent dining options with quality food are quiet rewarding, encouraging and deeply appreciated.

We sincerely hope that when returning to Jamaica you will once again consider Iberostar as we would love to once again host you at our resort.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Level 5 Contributor
69 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed March 16, 2012

First, you should know that there are three linked resorts on this property -- the Beaches, the Suites, and the Grand. Beaches is economy (but still fine), the Suites are more upscale, and the Grand is superior but it is only for couples. We checked out the Beaches and the Grand while staying at the Suites and we were very happy with our choice of the Suites. Our room had a king bed and a pull-out sofa, so we had a lot of room. The balcony was large and private. Our room was spotless. We had a broken lock on our patio door. We asked that to be repaired and it was fixed in less than one hour!

All of the staff are very nice -- particularly the wait and serving staff. The front desk people are ok, some are great, but most are low level rude or non-polite. Politeness matters to Canadians. To be fair to the front desk staff, I saw two encounters with unpleasant guests, and the front desk staff handled it quite well. But, it would not hurt the staff to perhaps try to be a little more polite (or at least fake it better).

The Suites is an all-inclusive which means you are pretty well stuck there -- so small annoying issues can tend to add up and ruin your holiday. We were very pleased that we had almost no negative events -- and that is very rare at an all-inclusive.

The food is fantastic -- we loved the Gourmet restaurant. That restaurant was nouvelle cuisine, so we enjoyed not stuffing our faces for at least one night.

We went to the family shows every night and they were quite excellent. Basically a lot of audience participation and physical humor. Both I, my wife, and my daughter loved it. This is a very family-focused resort. You do have the odd drunken boo-hah at the swim-up bar (it is always the swim-up bar) but that was rare and it was handled quite well by staff.

Now, the most annoying thing about all-inclusives are the dreaded reserved pool lounger people. You know, you try to find a lounger at 8:30AM and they are all "reserved" with towels, a flip-flop, or a book. Lounger reserving, of course, occurred at the Suites. It is discouraged by signs, but it was not actively prevented. We arrived two days before Canadian March Break and we had no problems finding somewhere to sit. By the middle of March Break, however, there was no room on the pool deck (well, actually there was a lot of room but it appeared that it was only towels, flip-flops, and books sunning themselves -- where the people were that might have been attached to these items was unknown!).

Yet, we were always able to find a lounger on the beach. So, don't worry, you will always find somewhere to sit in the shade.

One last point -- excursions. We booked the Dunn's River Falls excursion with Cool Runnings that was recommended by our Air Canada on-site rep. Overall, it was nasty. Ninety minute bus ride to Ocho Rios, crappy snorkeling on the reef with one hundred other people, and a visit to the Falls. The Falls was nice (don't think Niagara, think a long bunny hill on a ski resort) and you get to walk up the Falls. But it was quite busy on the day we went and you must go up the Falls with a guide. It seemed every time you turned around someone was trying to extort some form of tip or payment from you. Certainly, could have lived without that.

Instead, the best excursion we had was right at the Suites. We booked a three-hour tour of a mangrove lagoon in kayaks followed by a great snorkel dive. It was only $60 US per person, limited to no more than 10 people per excursion, and was a great deal (if you like that sort of thing). Our guide was fabulous and I would highly recommend that excursion (book it on-site on the beach at the dive-water sports shop).

In sum, overall value: A+. Staff: A+. Food: A+. Front Desk: B-. We loved our stay.

Room Tip: We stayed facing east to children's play zone (non-pool and non-ocean view). Nice sun in the mo...
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank OntarioTravelboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 22, 2012
Dear guest,

Please accept our most genuine appreciations for sharing your extensive yet delightful review of our resort, Iberostar Rose Hall Suites. We are dedicating to creating an environment and providing services that not only meet our valued guest’s expectations but in fact goes above and beyond in surpassing them.

It is an absolute pleasure to have heard you enjoyed our property so much and gave us such a good value rating; we are grateful for each and every comment as this is the best way for us to evaluate our services to ensure we are delivering what is expected. Despite all this, I would however like to use this opportunity to apologize for the front desk staff not being as friendly as you would have liked but hope this will not deter your from returning to Iberostar Rose Hall Suites as it will indeed be a pleasure for us to host you again at our resort. Once more thank you for choosing Iberostar Rose Hall Suites.

Quality Manager - Iberostar Jamaica
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Details1
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 16, 2012

I have never written a review before and without going in to great detail - the headline is that the Iberostar Rose Hall Suites gave away our confirmed, pre paid rooms. Over booking was their only explanation. How is that possible on a confirmed, pre paid room? 3 of them actually. I had my children with me and they gave away ALL of our rooms. They offered no apology and no explanation. They did offer us a room in the lower end property for 1 night and then an upgrade for our remining nights. With only 4 nights away I wasn't interested in unpacking, repacking and unpacking. Our travel agen was also unsuccessful in getting to the bottom of this. We moved hotels and had a wonderful time in spite if an awful first day.
PS -- I did write a letter to the hotel and got back a form apology letter. Delete.

  • Stayed March 2012, traveled with family
    • Service
Helpful?
3 Thank Details1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 29, 2012
Dear Guests,

Once more we would like to apologize and deeply regret the uncomfortable situation you where confronted with upon arrival to the Iberostar Rose Hall Suites. It is correct that the Hotel due an error in reservations was fully booked on the day of your arrival and our only option was to accommodate you for the 1st night in a room at the sister Hotel Iberostar Rose Hall Beach with accesses to our facilities, before having the possibility to move you back to the Suites on the following day.

We certainly appreciate the seriousness of this inconvenience for you and understand that this experience tarnished your opinion of Iberostar but we would like to assure you that this was a unforeseen error in our booking engine.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
Level 1 Contributor
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed March 15, 2012

First, I never right reviews...good or bad. However this one warrants a review as it was perfect. This resort was fantastic from arrival until the sad day that we had to leave.

Facilities - 10/10 (try to get a room on 3 floor or higher)
Food - 10/10
Staff - 10/10
Location 10/10
Entertainment - 10/10
Star Friends 12/10 (they were unbelievable)

Do not even look at another resort as this one has it all. My only disappointment (and it's a small one) is that you pay for water sports like the banana boat and snorkeling from a boat.

I would recommend this resort to my friends, family and anyone that would listen. take my advice...if you are going to Jamaica, definitely book this resort

Room Tip: 3 floor or higher will give you the best view of the ocean (we were in rooms 3119 and 3121)...note t...
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  • Stayed March 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tommathan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 22, 2012
Dear guest,

On behalf of the management team and staff here at Iberostar Rose Hall Suites I would like to extend a special word of thanks for your delightful review of our resort. We very much appreciate the fact that you took the time to point out some of our most notable and memorable qualities including our lavish accommodations and facilities, mouthwatering food, lively entertainment, and last but certainly not least the staff and especially the star friends who I’m sure made you feel right at home and like family. This level of service is what we aim to provide to each and every guest that chooses to vacation with us. We so very happy that you will no longer take a look at any other resort as I’m sure we have set the bar quiet high; for this we are grateful.

Thank you again for your kind recommendation and we do hope to welcome you some time in the near future as it was indeed a pleasure to have served you at our resort, Iberostar Rose Hall Suites.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 13, 2012

My husband and I just got back last week from Montego Bay, Jamaica. It was our first time in Jamaica and we chose Montego Bay. Our travel agent suggested we stayed at the Iberostar and she explained to us how the resort has three different sections, we decided to stay at the Suites. My husband and I both are very picky and I have to say that Iberostar will not let you down! The room was big, clean and even though we had a garden view it was still a beautiful view. The entire staff is awesome and very nice. Our room was cleaned three times per day and I loved it! The pool, the bars, the disco the beach, the food, everything was wonderful! We had access to the Beach Hotel as well and we went to their restaurants too. Everything was great at the Resort! I would recommend this resort to anyone that is picky and wants a nice clean place with great food and entertainment. Shout outs to Fitzroy! He took good care of our bags.

Room Tip: Ocean View would be the best choice, but if you choose garden view you will still get a nice view.
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  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Denise R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 22, 2012
Dear guest,

Thank you for your generous review of our resort Iberostar Rose Hall Suites and for all of your positive comments; your time taken in doing this is much appreciated. We are deeply grateful for your special mention of our resorts desire for cleanliness, quality food, luxurious accommodations and facilities including an amazing infinity pool with swim up bar and pristine white sandy beaches and most significantly your mention about our hard working staff.

Our goal is to provide you our guests with an ambiance of total relaxation and one that satisfies all your needs and wants. It is an absolute pleasure to know that we are heading in the right direction and are meeting our goals of presenting you with first class accommodations, amenities and services; we are ever motivated by comments such as yours. I will also ensure your bellman Fitzroy receives your kind words of encouragement.

We look forward to hosting you at our lovely resort in the future and hope you will not hesitate to visit us in the near future.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Aurora, New York
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 11, 2012

The hotel was great we had a wedding at another location and stayed here. We chose this hotel because we had guests from infant to adult. The hotel offered many activities and restaurants to please all. We ate at all the specialty restaurants at the suites location. My top choices were the Mexican and gourmet. The other restaurants were all good the barbeque on the beach was great. The hotel was very clean and rooms were comfortable. The staff was great. Lacey our waitress on the beach was excellent. She told us about all what Jamaica had to offer. Don't just stay at the hotel or you will have missed Jamaica. We hired Paradise Travels in Jamaica for all our transportation needs. They are family owned and operated by Jermain Smith and family. He arranged wedding day transportation and it involved several pick ups and drop offs trough out the day and night. His answer was always no problem. He was so professional on wedding day, they arrived to pick us up in suits. I was touched and impressed. We took several trips with Jermain and he always educated us along the way. The island is lovely and so are the people. When we left Jamaica we left new friends behind who we hope to meet again.

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank 18Sally
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SantoValdez, Quality Manager - Iberostar Jamaica at Iberostar Rose Hall Suites, responded to this review, March 22, 2012
Dear guest,

I would like to use this opportunity to show our gratitude to you for not only choosing to be one of our valued guests here at Iberostar Rose Hall Suites but also for taking the time to leave behind such a generous review of our resort. We are deeply gratified by your comments and especially those about our resorts cleanliness, various activities, delicious food options and most notably, the welcoming and friendly hospitality of the Jamaican people and our staff.

I would just like to remind you that we are always here to serve you and we look forward to welcoming you at our resort in the future should you ever decide to vacation in Jamaica again; Im sure you’re new friends you left behind are just as eager to have you return.

Quality Manager - Iberostar Jamaica
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Rose Hall Suites

Property: Iberostar Rose Hall Suites
Address: Rose Hall Main Rd | Rose Hall, Rose Hall, Montego Bay, Jamaica
Location: Caribbean > Jamaica > Saint James Parish > Montego Bay > Rose Hall
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Romantic Hotel in Rose Hall
#2 Green Hotel in Rose Hall
#2 Family Hotel in Rose Hall
#3 Top resorts Hotel in Rose Hall
#4 Luxury Hotel in Rose Hall
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Iberostar Rose Hall Suites 4*
Number of rooms: 319
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Also Known As:
Iberostar Rose Hall Hotel Rose Hall
Iberostar Montego Bay
Iberostar Rose Hall Suites Jamaica - Montego Bay

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