This is the third Iberostar Grand hotel to which I've traveled. Once again, I had a great vacation and would recommend this property highly. I would definitely return.
The Grand is located about 10 miles from the airport. It was very convenient especially after a long wait at customs/immigration. My advice is that you take a cab and skip any included transfer as it is not worth stopping at all the other resorts on the way to what should amount to a 20 minutes drive. The cab was around $30 USD, so it is worth getting started on your vacation that much more quickly.
I booked an oceanfront jr suite which cost top dollar. My recommendation is that you get a room on the highest floor possible and in the easternmost building away from the outdoor buffet restaurant. Our first room was over the restaurant and offered a view of the ocean but also views of the service area behind the dining room. We asked to be relocated and were granted the move. We were much happier in our new room.
Although this is a no tipping property, butlers only respond to tips and bartenders also expect them. Your service experience will improve exponentially if you tip these servers in particular. The hotel staff is lovely, friendly, and accomodating.
The gym is shared with the two neighboring Iberostar properties. This is a problem as the facility is not that large to begin with and there are many people entitled to its use. Usually this did not present a problem for me because I was flexible regarding the equipment I would use. Aside from one treadmill that was broken for the entirety of my stay, the other equipment was in good working order. Unfortunately, there is no view from the gym, which made me feel like I was back at home and it took away from the experience. Overall, the spa and fitness areas were kept clean and well stocked with towels, waters, a juice bar, etc.
The food was very good. As a New Yorker with a golden palate, I am a tough critic of food. Although not gourmet, the meals were a huge step above those generally served at all inclusive resorts. I have been to Sandals and Couples resorts and this cuisine is drastically better. Vegetarians will not have difficulty finding food to eat at each meal. Additionally, there is food available all day. The outdoor buffet remains open until late in the afternoon/early evening. There are snacks, room service and plenty of drinks to keep you ingesting all day long! You will not go hungry ever!
The beach chaise lounges are a bit disappointing. The Iberostar Grand on the Mayan Riviera had amazing all weather wicker chaises with pads that were super comfortable and luxurious. (If I recall the Grand in Punta Cana had the same.) This resort however, had two types of vinyl chairs with slings and were not very comfortable. Most were worn out and many were broken. The chairs were just like those at the two lesser neighboring Iberostar properties. The beach was decent. It was better than on some islands, but not as nice as on others. The pool water was too cold as was the ocean. If you want a seat by the pools you need to get up in the middle of the night to reserve them. It is also difficult to get beach chairs under palapas. It can be very competitive. Keep in mind I travel in the highest peak season so the resort is at capacity. I always had a beach chair which made me very happy.
The bartenders at the pool bar kept things very fun and lively. The service at all bars was excellent. Top shelf liquor is always available. They definitely aim to please.
The Star Friends decend on the guests around 10AM and try to keep you moving and involved in resort activities. They are young, cute, energetic and VERY friendly. Germ phobes beware as you will shake everyone's hands repeatedly throughout the day.
The Grand will make your vacation wonderful and hassle free. It is a quantum leap above the other all inclusives to which I've traveled. You only need to breath and occasionally tip! Happy Travels.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay