A wonderful time was had by all and we will definitely be back again. I have no complaints at all everything was perfect from accommodation to service to food. It was all wonderful. We stayed at the Grand which is adults only, and had our Wedding at the Suites Hotel. We had guests staying at both the Grand, Suites and Beach Hotels which are both family hotels. It was great as we could visit our guests without having to stay in an environment with lots of children. When we had enough we just went back to the Grand! We were a group of young adults, couples singles and then families with teenage and young children. Everyone had an amazing time and we were all catered for.
Check in A*
We were first to arrive by a couple of days out of all our guests. We had booked to stay at the Suites for the first few days up to the wedding then move on to the Grand. The Suites was fully booked and the room we had requested was unavailable so they upgraded us to the Grand straight away, which was no problem at all for us. We were so pleased! We had only planned to stay at the Suites first as we wanted the wedding there due to children attending, but this all worked out perfectly. Both the Suites and Grand check in was smooth and quick and we were greeted by a lovely cocktail at the Suites and then another at the Grand. Perfect! Everyone was super friendly, super helpful and very efficient.
I am still dreaming of this room. Room 5326! Amazing. It was a corner Ocean Front room and the view was absolutely beautiful. We had a bottle of Red wine and some delicious chocolates waiting for us upon arrival. The bed was so comfortable and the pillow service allowed us to change pillows and literally be in heaven we were so comfortable. The bathroom was lovely all marble, his and hers sinks at opposite ends. Everything was so clean and it had the best Jacuzzi bath. The rain shower head was also fabulous. As soon as we got in the room our wonderful butler Dwayne asked if the mini bar was stocked how we like it. I swiftly changed rum to vodka, sprite to diet coke and had more Guinness and Red Stripe in there for the hubby and that was it. Our mini bar was stocked just as we liked it for the duration of the holiday we never had to ask again.
Room Service A*
Amazing, you order a glass of Champagne and they bring you the bottle. From burgers to sushi and lobster everything was so good. I just wish there was more hours in the day as I was always too full from the rest of the lovely food in the hotel. Service is very quick I think the longest we waited was 20mins.
The selection at the buffet was great and the presentation was beautiful. They always had a Jamaican food section which was the best. Breakfast was our favourite, Jamaican, American and European. I also loved the beachside lunch buffet restaurant the food was great but even just going for the views would be good. We ate at Calabash, the Mexican, and the Japanese. They were all great, but to be honest the standard of the buffet was so good we didn’t even need to go anywhere else. We were there for 2 weeks and were not bored of the food and did not go to all the restaurants available to us. Booking was no problem you just asked the concierge or your butler. We never had a problem and neither did any of our guests, and the hotel was full.
All premium brand drinks, whatever you want they will have. Accept the champagne hence no * next to the A. It was a house brand but I wasn't expecting them to have Moet anyway. so all in all you will be very happy if you like alcohol.
OUTSTANDING! The best service I have ever experienced at a hotel or resort anywhere in the world. From the bar staff to butlers to bell boys to spa staff. Everyone was friendly, fast and efficient. I didn’t experience any “Jamaican time” which I am well used to knowing lots of Jamaicans! And no pressure for tips. The pool and bar staff would always remember what you are drinking and have it ready for you and the chamber maids were lovely.
Beach and pool A*
There were plenty of lounge chairs in both the sun and the shade. My fav was a big double bed near the pool bar. I am not really a sea person but the sand was lovely. The pools were large and well maintained and I could float around without crashing into anyone. The infinity pools looked gorgeous, made you just want to dive right in, until you felt the cold lol
The Club A* or D
The Club was so fun, on a good day there would be loads of people with great vibes or just you and who you came with. So the club is what you make it. We always had fun even with just us. Christmas Eve was amazing as it was staff and guests and everyone was dancing. The music is a mix of reggae and commercial. I think the DJ goes by the crowd and what he thinks they want to hear. There is a big screen which plays the videos to the songs which is fun after a few drinks trying to copy all the dances! What is good about the club is that everyone form the Beach Suites and Grand are welcome. There is also a free shuttle that takes you into downtown Montego Bay and back so you can go to all those clubs too.
We received a free couples massage with our wedding package and then we were hooked! They are so good! I felt like I was at the Sanctuary Covent Garden. The standard was very high, we had more massages, and a facials and reflexology. The prices aren’t cheap but they aren’t more than you would pay at home either. Even if you are not having a treatment you can still use the facilities, sauna, Jacuzzi and hydro pool. They are great and very good on rainy days! The only thing is that the steam rooms were out of order and have been for 6 months. I didn’t miss it but my hubby likes a steam. But really it is no biggie when there is everything else.
Gym was great only reason it doesn’t get an A* for me is there was no rowing machine. But to be honest I only went to the gym the first 4 days so who am I kidding. There is everything else you need and it’s new, clean and bright in there. There was no wait time for machines which was great. Plus the juice bar is amazing, different selections of fresh juices and smoothies.
Activities and Star Friends A*
The star friends are great and always try to involve people without bugging you, they remember what you like and will always let you know when it is happening. My husband liked to play, beach volley ball, pool volley ball, football, table tennis – actually every sporting activity that was going on, and I liked to do yoga, step aerobics class or Zumba. The fact that it was not taken too seriously was good too, as they realized you are on holiday! By 11.30am after a few cocktails I was in no mood to do a hard-core fitness class, but step aerobics outside at my own pace was perfect. My guests that were more disciplined did the fitness classes in the fitness studio, which I think was for the more dedicated folk.
We paid for our trip before arrival, through our agent and all Spa services we had we paid for at the Spa desk. On check out we did not incur any other hotel charges. The wedding invoice was exactly as we had expected it, any questions we had were answered before the final bill was issued and it was all handled very well. Absolutely no hidden cost.
Although we left on Christmas day the Christmas Eve banquet and the general Christmas experience was wonderful. Father Christmas even arrived on a speed boat and everyone from all three hotels gathered for that part and the children loved it.
Wedding and WC at the Suites A*
The WC, Nicole is great and such a sweetheart. It is a little difficult to get her before you arrive and she may take a couple of days to reply, but she is so organised and has everything down to a T. No need to worry just relax!
The wedding was wonderful and everyone had a great time. We were super laid back and just enjoyed ourselves and had a beautiful day.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay