We stayed at the Iberostar Grand Rose Hall the first week of December. Our first time in Montego Bay, our third time in Jamaica.
The resort is beautiful, clean - spotless in fact! Not a single bug! The room was large, the swing on the balcony is a nice touch, and our view was very nice. The bed is so comfortable, better than 90% of the resorts I've stayed in! The food was good, although we are not picky, we are not the ones you find taking pictures of our dishes. The 24-hour room service was a plus! The butler service was great, you do have to "tell" them if want or need something, they don't just "show up" so take note if you are staying here - use your butler, ask for what you need (call them) and they will deliver. The entertainment staff was amazing, so much fun and so friendly - Nicholas, what a jem - we miss you, you made our trip! Housekeeping was great, fast, again, very clean. The aroma they have filtering throughout the resort, especially at night, is wonderful! Nice touch! They have this same scented oil in your room when they come in for turn down service - really liked it! The pool is large, not heated, but not horribly cold. The pool chairs (IF you can get one) are comfortable and the pool towels are soft and fluffy. The bartenders and wait staff were warm, friendly, and very attentive. This is an adults only resort,the only kids I saw were staying next door at the Suites, nice. Best part about the trip, meeting people I will call friend for the rest of my life!
The not so good:
First and foremost - I never felt like I was really in Jamaica, Iberostar is Spanish owned and it shows. Not just in decor, in many ways. Jerk Chicken? No - once a week at a party on the beach - in the afternoon - at the Iberostar Suites next door. No Bob Marley, in fact the music at the pool was horrible, lucky for us it wasn’t loud. What is with that chipmunk song (it sounds like a dance song on high speed). The pool has potential, just not enough "fun" - they have some activities down on the beach, but really missing out on fun at the pool, it's like a pool bar in a library. I don't think this is the staff's fault, owners take note - bring Jamaica to your resort - THAT'S WHY I WENT TO JAMAICA!
Our room, we requested an upgrade, which they said they gave us, not true. The five other couples we met didn't ask for an upgrade, and they had one, oceanfront.... the room they did give us was directly above the lobby bar / piano bar. From noon until 2am all you could hear was chairs moving - note to resort, it's an easy fix, purchase felt circles and place them on the leg of each piece of furniture in the lobby. They make them for this reason, it will eliminate the sound. I mentioned this to the front desk and I just received a blank stare.
The beach in Montego Bay is average at best. Rocky, murky, weeds (and the seaweed has tiny stinging fish - similar to jelly-fish just much smaller, stings - ouch). The beach in Negril is amazing, next time I'm going back to Negril. There is not much the resort can do about this - being a beach person; there is no comparison to Negril.
The pool needs a little life, really needs better music! The chairs, pool or beach, if you want a good one, start early, one night I laid out our towels at 3am (before going to bed) and there were other spots already claimed....and don't use personal items - they will not be there, as we found out by leaving a shirt with our towels. I can't imagine what it would have been like if the resort was full!
All in all, very nice resort missing the culture of Jamaica, still worth the money.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay