My husband and I traveled to the Grand Rose Hall by luck. We knew we wanted an all inclusive resort and when we booked our Honeymoon there were only two reviews posted and through reading them today, I must say they are spot on.
When we stayed they were at 30% occupancy and the service was excellent, but we were sure that as the hotel filled up this summer they would run into many problems.
We flew into Montego Bay airport which was an easy process through customs and finding our transportation. I was expecting a more private transport to the Grand - we stopped at 4 other hotels to drop people off along the way. We were greeted with cold hand towels and beverages. After check in we were shown to our room and met with our butler that we only saw that one time. There was another butler that would leave notes in our room - not what we had expected.
Meals- There are four dinner restaurants - only of which two were open per night. The hibachi place was the best for us. We eat out in America a lot, and mostly upscale restaurants, so we were disappointed with the food choices. The breakfast buffet was enjoyable, however got old after a few mornings - the utensils that are at the buffets are terrible for picking up the food (sounds ridiculously picky - however it was annoying). We ended up getting room service so we could sit outside and it was nice. The tea they offer is wonderful.
Room- The beds are comfortable and the pillow options are helpful. The air conditioner worked well and would stay on while the doors were shut. However if you don't move around a lot in your sleep it will shut off thinking there is no one in the room. This can make for an uncomfortable awakening in the middle of the night. Cleanliness of the room was top notch. Softer towels would be a plus. If you are a slipper person I would suggest bringing your own. The patio is nice and we had a wonderful view of the ocean and pools.
Water - The pools were too cold when we visited so we rarely got in past our toes. A heater for the "winter" months would be a nice addition in the future. The spa does have an indoor pool that they can adjust the temperature on and we did use that a few times. The ocean was clean and clear. Seems that the hotel racked up the sea weed a lot because I never saw any.
Spa - We didn't even know they had a spa until the third day we were there and walked up to it! The hotel needs to advertise this option a little more because they have a small gym, sauna, steam room, and jacuzzi as well as the indoor pool. We had a hot stone massage and it was nice, but we could tell the ladies have had little experience with it - we both had a few burn spots. Ouch.
Tips - With a 7 days stay you get a round of Golf at the Cinnamon Hill Golf Course which was wonderful! Make sure to ask about it because again - we were not made aware until our third day and that was only because we expressed interest to the concierge desk about golfing. Also, ask for any discounted rates on the excursions - we received 50% off the pamphlet prices for Dunn's River Falls and Zip Line Tour.
Turn Down- One day my husband was not feeling so good after eating dinner and we were not sure if it was food poisoning or not. The hotel took this very seriously and the manager came by the room and a nurse as well. It was nice to see they had our health at mind. We decided to call for our butler to run a bath - he showed up an hour later and we were practically asleep by then. Boo.
Overall, we had a wonderful vacation. I have heard a lot of positive things about the Iberostar Grand Hotel Paraiso which we try out next.
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- Also Known As:
- Iberostar Grand Rose Hall Hotel Rose Hall
- Iberostar Montego Bay
- Iberostar Hotel Montego Bay
- Iberostar Grand Hotel Rose Hall Jamaica - Montego Bay